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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was an easy simple process that's helped me get the things necessary for my dog. This paperwork will help me in all the places I have trouble with when I am over stressed out with anxiety!
No experience yet. I'll be traveling soon so I hope this certificate is helpful.
Hello Sharon,
We’re so happy to know you had a good experience with us. Support Pets is always here for you. Enjoy your day!
So far our experience with Support Pets has been excellent. We are looking forward to getting all of gear to make it official.
Hello Brett,
Your feedback is what keeps us going. We’re glad to have made a difference. Have an amazing day!
Hello Josie,
Thank you for your kind words and positivity. We’ll keep doing our best for you. Have a lovely day!
Everything was fine it was easy to go through but was very important as where we live does not allow dogs and my fur baby is the world to me she calms me without your support I might of had to get rid of her and she is my world I'm hers she is old and she might not be with me much longer nobody knows
Hi Gary,
Thank you for sharing your story—it’s clear how much your fur baby means to you. We’re so glad we could help you keep her by your side, especially since she provides you with such comfort and companionship. These bonds are irreplaceable, and it’s wonderful you both get to stay together in a safe, loving environment. Wishing you many more precious moments with her. 🐾💖
You guys made it super easy and efficient to get my dog registered. Thank you so much
Hello Marissa,
We love hearing that you’re satisfied with our service. Thank you for choosing Support Pets. Have a beautiful day!
Every step of the process was easy and I received my documents within two days!
Hello Alicia,
Your positive experience means a lot to us. Thank you for being part of the Support Pets community. Have a great day!
Fast and slow amazing services and it is just the support. I need to have my support pets with me wherever I go, especially when I moved to a new place.
Hi Goldie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Support Pets. Your satisfaction means the world to us, and we’re here whenever you need us. Wishing you a fantastic day ahead!
Fast, easy, and reliable. I would highly recommend this service to those who need an ESA letter.
Hi Eduardo,
We truly appreciate your positive feedback! At Support Pets, we're committed to providing the best service possible, and knowing it made a difference for you makes our day. Thank you for choosing us, and have a wonderful day!
I feel glad that I did this for my dogs. It is reassuring to know they have this
Hello Elizabeth,
Your feedback made us smile! Thank you for trusting Support Pets. It’s an honor to assist, and we're so glad we could meet your expectations. Wishing you and your furry friend a fantastic day!
This was the easiest part and best thing I have done for my babies. Highly recommend for anyone trying to get ESA documents for any fur babies
Hi Jamie,
Thank you for the amazing feedback! We’re so happy to know Support Pets was able to make a positive impact for you. We’re here to help whenever you need us. Have a wonderful day!
Quick, easy, simple. My cat is now renewed as an ESA. Thank you.
Hi Gabriel,
We’re so grateful for your kind words! Knowing that Support Pets met your needs makes us proud. Thank you for your trust, and enjoy your day!
This time I was charged 2 times once for $85 and $93.10. I want to be refunded for one of the charges. I turned in a form to customer service about this matter and I haven't gotten a response! I love this website and have used this esa site for past 4 years and now this is ridiculous. I thought I would get a refund or/ and an answer by now.
Hello Whitney,
We apologize for the inconvenience you've experienced with the duplicate charges and the delay in our response. We've sent you a private message with further details.
We’re here to help and will work to resolve this promptly. Thank you for bringing it to our attention!
Everything was given to me pretty quick and was well explained.
Hi Areli,
It means so much to us that you had a positive experience! Support Pets is here for you and your pets every step of the way. Wishing you a beautiful day!
It's difficult to communicate, you don't have phone number to call just by email, they do the same, made tickets and leave them in the air no one solve the situation even thoug I explain and the need I hat at the moment.
Hello Emilly
We understand that communication challenges can be incredibly frustrating, especially without phone support. Relying solely on email can sometimes feel slow, and we apologize if your tickets were left unresolved or delayed in the past. It's not our intention to leave concerns unanswered, and we're committed to improving our response times.
We've sent you a private message with further details.
Have a great day!
Documents received in 1 day with expediting and customer service is quick and friendly.
Hi Destini,
Thank you for sharing your experience with us! At Support Pets, your satisfaction is our top priority, and it’s wonderful to know we could deliver. Have a fantastic day!
Quick and easy. Little trouble getting login going but customer service helped fast and got me in my account in less than 24hrs of contacting them.
Hi Veneros,
We’re so happy to hear that you’re pleased with Support Pets! Your trust motivates us to keep doing our best. Thank you, and have a fantastic day!
Letters look good, hopefully they work out for my apartment.
Hi Katherine,
We love hearing feedback like yours! Your happiness and peace of mind are what drive us at Support Pets. Thank you, and enjoy your day!
After using support pets, it was probably the easiest way to get my dog certified as an ESA. It was fast and very simple to use. Also coming from a veteran who is diagnosed with PTSD, anxiety and depressionI now get to go out to public places with my dog with zero complications.
Hello Jocelyn,
We’re delighted to know that Support Pets made a difference for you! Thank you for your feedback and for trusting us with your pet’s needs. Wishing you a lovely day!
I am completely satisfied. My life has been one disaster after another... My support dog goes everywhere with me.
Hi Clinton,
Your words mean a lot to us! At Support Pets, we strive to provide the best, and knowing you’re satisfied makes it all worthwhile. Thank you, and have an amazing day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amiyah,
Thank you for your kind words and for trusting Support Pets. We’re here whenever you need us. Wishing you a wonderful day!