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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Even though renewing my cat was easy and they responded back very quickly, they sent me the wrong document. They just resent me last year's ESA CERTIFICATE. I did speak with one of those agents and they were able to quickly locate my new certificate with updated dates.
Hello Olivia,
Thank you for sharing your experience! We're glad to hear the renewal process was smooth and that the issue with your certificate was resolved quickly by one of our agents. Your patience and understanding mean a lot to us. If there’s anything else you need, don’t hesitate to reach out—we’re here to help! 🐾💙
Great service quick delivery of documents
Great customer service
Great tools for service animals
Hello Erik,
We’re so glad we could make a positive impact for you. Support Pets is here for you whenever you need us. Wishing you an amazing day!
I got my letter within 2 days and it was the weekend. Quick and easy
Hello Jaylen,
Thank you for the feedback! Knowing we met your needs brings us joy. Have a great day, and feel free to reach out anytime.
It was very user friendly and quick turnaround and easy access to documents
Hello Renee,
We’re happy to be part of your journey. Support Pets is always ready to support you and your furry friend. Enjoy your day!
Great experience with support pets. As well as being able to keep my pup with me at all times. I am also protecting her. Fabulous website fabulous experience. Thank you.
Frannygirl
Hi Frances,
Thanks so much for the positive words. We’re dedicated to keeping up this level of service. Wishing you a wonderful day!
Amazing service! Love the speed on which I received my document and response to my inquiry.
Hello Lia,
It’s so rewarding to know we’re making a difference. Thank you for choosing Support Pets, and have a fantastic day!
Overall it was quick, easy, and no hassle to get my ESA documents. I did some research and while there are a few other places to get the documents, I am glad I chose Support Pets.
Hello Shawn,
Your positive feedback truly makes our day. We’re here whenever you need us. Have a lovely day ahead!
Thank you for making this possible. It was a smooth process that went well. Now I can bring my Sugar with me where I go to help support my stress and anxiety. This service is very user friendly and timely. I hate that I waited so long to get this done.
Hello Dinedra,
We’re delighted to hear you’re satisfied with our service. Support Pets is always here to help. Enjoy your day!
Great service in approval our documents for ESA. Very professionals and knowledgeable.
Hi Monica,
Thank you for taking the time to share your experience. We’re honored to have your trust. Have a great day!
Easy to do and get my documents came in my email the same day and easy to navigate
Hello Melissa,
We’re overjoyed to hear your feedback! Thank you for choosing Support Pets, and have an amazing day.
Hello P T.
Positive feedback like yours reminds us why we do what we do at Support Pets. Thank you, and enjoy your day to the fullest.
Very helpful when it came to getting ESA for my daughters little dog, thank you for being so quick
Hi Erika,
We’re so pleased to know you had a great experience with Support Pets. Your satisfaction is our priority. Have a bright and cheerful day.
This is my second time using support pets and it went as seamless as the first go around! Great and speedy service!
Hello Andrew,
Nothing makes us happier than a satisfied customer. We’re grateful for your feedback and wish you a wonderful day!
Was in a pinch after selling my house and moving into new apartment for 1st time in 25yrs, worked out great and was super fast to get the necessary docs
Hello Kristin R,
Knowing you had a positive experience is why we do what we do. Thank you for being part of the Support Pets family. Enjoy your day!
It was confusing. To get what I needed. I had to put in 2 orders
Hi Misty,
We’re sorry to hear that the process felt confusing and that you had to place two orders to get what you needed. Your feedback is valuable, and we’ll use it to improve our process to make it clearer and more seamless for future customers.
We've sent you a private message with more information.
Hello Kim,
It’s fantastic to know we made a difference. Your satisfaction is our priority. Have an amazing day!
Again, my experience was good, but I am very upset that I cannot print a paper copy of the documents
Hi Ellen,
Thank you for sharing your feedback! We’re glad you had a good experience overall. Regarding printing, you should be able to print the documents sent to you. If you're having trouble, please ensure the file is downloaded to your device first.
Have a great day!
It was an easy simple process that's helped me get the things necessary for my dog. This paperwork will help me in all the places I have trouble with when I am over stressed out with anxiety!
Hi Amiyah,
Thank you for your kind words and for trusting Support Pets. We’re here whenever you need us. Wishing you a wonderful day!
No experience yet. I'll be traveling soon so I hope this certificate is helpful.
Hello Sharon,
We’re so happy to know you had a good experience with us. Support Pets is always here for you. Enjoy your day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emma,
Your kind words mean the world to us. We’re always here to help. Have a great day with your pet!