On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hola!
Yo soy una persona con discapacidades físicas y mentales y tengo dos chihuahuas de 14 y 12 años y ellos me han apoyado emocionalmente durante todo este tiempo pero nunca los había registrado como ESA porque me parecía que era un proceso muy difícil, costoso y quizás muy tardado pero ya descubrí que no es asi, todo fue rápido, muy facil y a un precio muy razonable, y pude agregar mis dos adorables mascotas.
Así que estoy super agradecida con todo el equipo de Support Pets por ser tan eficientes y por ayudarme a hacerlo realidad😊
Ordered it and got it with in few days. I even contacted them and they emailed right back of my concerns.
Hi Brenda,
Your feedback means a lot to us, and we’re thrilled you had a good experience with Support Pets. Have a fabulous day!
Everything was fine, the time and attention were excellent. The only thing was that I submitted my request for a promotion but the price they charged to my card was higher. So far I have not received a response to that query. Thank you very much,
Hello Vanessa,
Thank you for your feedback! We’re glad to hear the overall process and attention met your expectations. Regarding the pricing discrepancy, we apologize for any inconvenience. Please reach out to our support team. We''ve sent you a private message including details.
Thank you for bringing this to our attention! 🐾💙
Good and timely. I have just received it and haven't had to use it yet.
Hi Aice,
Your support makes everything we do at Support Pets worthwhile. Thank you for choosing us, and have an incredible day.
Quick, efficient, simple, easy, legitimate. Customer service is great and fast.
Hello Meara,
Thank you for your kind words! We’re proud to have helped, and we’ll keep working hard to serve you well. Have a wonderful day.
It was an easy application process. Everything was understandable and clear. I would do it again with regard to having such a wonderful dog.
Hello Daphne,
Thank you for sharing your positive experience—it’s wonderful to hear about your amazing dog and your talking cat (how cool is that?!). To explore adding your cat to the program, please reach out to our support team, we've sent you a private message with further details.
They’ll guide you through the next steps. 🐾💙
Hello Liceth,
We’re grateful for your feedback. Knowing we made a positive impact is what we strive for. Wishing you a lovely day!
From beginning to current, the process and getting additional landlord form filled out has been such a stress-free, easy process. Thank you for the outstanding service you offer!
Hello Tracy,
Your feedback brought smiles to our team. Support Pets is all about making your experience smooth and enjoyable. Hope you have a wonderful day!
However, I do not care to be forced into responding to questions on your survey.
Hello Frederica,
Thank you for your support and positivity. We’re so pleased to be part of your journey. Enjoy a beautiful day!
Hello Marty,
It’s great to hear your positive experience with Support Pets! We’re here for you anytime. Have an amazing day.
Was easy to download. Now I can have my dogs without worrying about the financial strain.
Hi Justin,
Knowing you’re happy with our service makes our day. We’ll keep doing our best for you and your pet. Have a lovely day ahead!
I have sent 3 emails regarding the name chamge on my ESA documents and have not received a response yet. I would like the documents to have the name Biscuit on them instead of Rosie. Noone has answered any of my emails. My first email was last Friday. PLEASE someone contact me. Thanks Lori
Hello Lori,
Thank you for reaching out, we’re sorry to hear about the delay in response and any inconvenience it has caused. Please check all your email folders, including spam or junk, as sometimes responses may end up there. Rest assured, your request regarding the name change to Biscuit will be addressed as soon as possible. A private message has been sent including more details.
We appreciate your patience and understanding! 🐾💙
My experience so far has been great. I was wondering if it is possible to get a copy of my ESA papers in the mail also. Thank you for reading
So far my experience has been great. Just know it is not just 1 price. They hit you for 3 different prices. But all is going well so far.
Hi there,
It’s fantastic to hear such great feedback about Support Pets. We value your trust in us and wish you the best day ever.
Thank you so much. We are beyond blessed. Now I am waiting for the PSD program to come into my budget.
Its very simple and easy process. Pretty fast with responses. Although you bombarded with emails about so much other stuff.
Hello Amy,
We appreciate your feedback so much. Support Pets is here whenever you need us. Wishing you a fantastic day!
So thankful at how easy, seamless and fast this process was!
Hello Victoria,
Thank you for sharing such a wonderful review! We’re thrilled to know you had a good experience with Support Pets. Enjoy your day!
Hi Emma,
Your kind words mean the world to us. We’re always here to help. Have a great day with your pet!
Even though renewing my cat was easy and they responded back very quickly, they sent me the wrong document. They just resent me last year's ESA CERTIFICATE. I did speak with one of those agents and they were able to quickly locate my new certificate with updated dates.
Hello Olivia,
Thank you for sharing your experience! We're glad to hear the renewal process was smooth and that the issue with your certificate was resolved quickly by one of our agents. Your patience and understanding mean a lot to us. If there’s anything else you need, don’t hesitate to reach out—we’re here to help! 🐾💙
Great service quick delivery of documents
Great customer service
Great tools for service animals
Hello Erik,
We’re so glad we could make a positive impact for you. Support Pets is here for you whenever you need us. Wishing you an amazing day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Julia,
Gracias por compartir tu experiencia tan positiva. Nos alegra muchísimo saber que tus chihuahuas han sido un gran apoyo emocional para ti y que el proceso de registro como ESA fue rápido, fácil y accesible. Todo el equipo de Support Pets está comprometido a facilitar el proceso para que personas como tú puedan contar con el respaldo que necesitan.
Tus adorables mascotas ahora están oficialmente reconocidas, ¡y no podríamos estar más felices de haber sido parte de este logro contigo! Estamos aquí para ayudarte siempre que lo necesites. 🐾💙