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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Used them before and they were price good and quick when needed.
Thank you all so much for your help, wonderful customer service and for the opportunity to be able to have the required ESA certification from Support Pets. I have received my ESA certification letter for both of our two indoor Bengal cats ( brothers.). My son's and my mental health are significantly getting better with our ESA's.
Was quick and easy I love how much contact they had with us was a great company I would use again
Hi Jordyn
Thank you so much for your kind words! 🐾💙 We're thrilled to hear that you had a positive experience and found the process quick and easy. Providing excellent communication and support is always our goal. We’d be happy to assist you again in the future if needed. Thanks for choosing us! 😊✨
It only took me minutes to apply for my documents and accessories. I have kept my packet updated for several. It is also the way to prove ownership.
I was very surprised how easy and quick the process was. I started with the quiz to see if I qualify and everything is simple and easy to understand. You get your documents a day or two after getting approved.
Hello Tiana,
Thank you for your wonderful feedback! We at Support Pets are so glad to have made your experience a great one. Wishing you an amazing day ahead.
Was able to easily renew my subscription. Also was easily able to pull up previous ESA cert info until renewal was placed
Hi Angela,
We’re thrilled to hear your positive words about Support Pets. It’s our goal to always exceed expectations. Have a fantastic day.
Im so happy i got the paperwork for my little buddy now it was fast and easy to do im glad i clicked on the site thank u support pets i and my family really appreciate it.
Hello Andrew,
Your kind words about Support Pets mean so much to us. We’re grateful for your support and hope you have a wonderful day.
My pets name was misspelled on the ESA documents. I have reached out to get it corrected. I am eagerly awaiting my Pet vest so that he can travel with me.
Hi Brigit,
It’s amazing to hear you had such a great experience with Support Pets. We’re here to help whenever you need us. Enjoy your day.
Hello Joyce,
Thank you for your feedback. Everyone at Support Pets is so happy to know we made a difference for you. Have a lovely day.
It was very experimental doing a support pet online. It was very easy to fill out the application for support pet. I recommend going online too put in for the support pets ESP.
Hello Joyce,
We’re so glad to hear you enjoyed your experience with Support Pets. Your feedback keeps us motivated to keep providing the best service. Have a wonderful day!
It was incredibly easy.It was incredibly fast.I was just blown away, thank you so very much
Hello Carrie,
Thanks for sharing such positive feedback! We’re happy Support Pets could help make things easier for you. Wishing you and your pet an amazing day ahead.
I'm excited for my ESA fur baby Sabrina to be able to travel with me but I'm confused about the fact that she's not recognized as a Service Animal.
Hi Brenda,
It’s wonderful that you’re planning to travel with your ESA, Sabrina! Emotional Support Animals (ESAs) and service animals do have different roles and protections. While service animals have ADA protections allowing them access to most public spaces, ESAs primarily have housing protections under the Fair Housing Act (FHA) and may not be allowed in all public or travel settings.
Some airlines and businesses allow ESAs at their discretion, so it’s best to check policies in advance. Even without the same access as service animals, we hope Sabrina brings you comfort and joy wherever you go! Safe travels to both of you. 🐾💙
Very quick and fast approval. And very responsive team of customer service..
Hello Gianna,
It’s great to know that we made a difference for you. Support Pets is here anytime you need us. Enjoy a fantastic day!
So far so good...still haven't made the plane reservations
Hi Leon,
Your feedback means a lot to us, and we’re thrilled you had a good experience with Support Pets. Have a fabulous day!
The website is easy to navigate and clearly outlines the services available. Completing the application and questionnaire is quick and straightforward.
Hola!
Yo soy una persona con discapacidades físicas y mentales y tengo dos chihuahuas de 14 y 12 años y ellos me han apoyado emocionalmente durante todo este tiempo pero nunca los había registrado como ESA porque me parecía que era un proceso muy difícil, costoso y quizás muy tardado pero ya descubrí que no es asi, todo fue rápido, muy facil y a un precio muy razonable, y pude agregar mis dos adorables mascotas.
Así que estoy super agradecida con todo el equipo de Support Pets por ser tan eficientes y por ayudarme a hacerlo realidad😊
Hola Julia,
Gracias por compartir tu experiencia tan positiva. Nos alegra muchísimo saber que tus chihuahuas han sido un gran apoyo emocional para ti y que el proceso de registro como ESA fue rápido, fácil y accesible. Todo el equipo de Support Pets está comprometido a facilitar el proceso para que personas como tú puedan contar con el respaldo que necesitan.
Tus adorables mascotas ahora están oficialmente reconocidas, ¡y no podríamos estar más felices de haber sido parte de este logro contigo! Estamos aquí para ayudarte siempre que lo necesites. 🐾💙
Ordered it and got it with in few days. I even contacted them and they emailed right back of my concerns.
Hi Brenda,
Your feedback means a lot to us, and we’re thrilled you had a good experience with Support Pets. Have a fabulous day!
Everything was fine, the time and attention were excellent. The only thing was that I submitted my request for a promotion but the price they charged to my card was higher. So far I have not received a response to that query. Thank you very much,
Hello Vanessa,
Thank you for your feedback! We’re glad to hear the overall process and attention met your expectations. Regarding the pricing discrepancy, we apologize for any inconvenience. Please reach out to our support team. We''ve sent you a private message including details.
Thank you for bringing this to our attention! 🐾💙
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Hello Rae Anna
Thank you so much for your kind words and for sharing your story with us. It warms our hearts to know that your Bengal cats are making such a positive impact on your and your son's mental health. 🐾💙 We're thrilled that you were able to successfully obtain your ESA certification letters and that our team was able to assist you with resolving the password issue.
Your appreciation means the world to us, and it’s stories like yours that remind us why we do what we do. Please know we’re always here to support you and your furry companions. Wishing you and your son continued health, happiness, and love with your amazing Bengal brothers. 🐱🐱✨