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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I can't explain the pain in loss and I've had to feel the true meaning of loosing all my family and I was not in a good place loosing my way and path, until I got my girl. My Cat is truly a life changing cat and has too truly be where I am. It's quite remarkable how people say dogs are the only thing that are smart. My cat's not only truly unique, but trained to be my friend for life and I can't explain how much she's helped but I'm glad there's a program, just like this to keep them safe and trackable in case they get lost. It is possible to have them safe and with you while you're away, so keep your Furry family member as safe as possible with protection while it lasts. It truly will change your life.
The whole process was so fast and easy, I wish I would have done it sooner! The apartment complex accepted my baby no questions asked. Thank you Support Pets!
Hi Kaelyn,
We’re so happy to hear the process was fast and easy for you, and that your apartment accepted your ESA without any issues. Thank you for trusting us and for sharing your experience!
I made many mistakes due to my lack of tech skills and they responded quickly and we're very helpful. I will say that some of the wordage was confusing for me and some edits were not easy to figure out
Linda, thank you so much for sharing your experience! We're really glad our team could support you along the way, and we'll work on making everything clearer and easier to use moving forward. Let us know anytime you need assistance—we’re happy to help!
The application part was very easy! I would go through this site again. However, anyone wishing to use this site shoild be aware it can become confusing if you don't read each email carefully. There are a lot of solicitation emails from this site to purchase more things. (Yes there are other things you may need; for ex: the harness for your pup that identifies them as an ESA dog). Outside of those emails, things went very smoothly.
Thank you, Chrystal, for your thoughtful feedback and for highlighting both the smooth application process and the important caution about our emails. We appreciate your trust and will take your input seriously to improve communication and ensure an easy experience for everyone. Your openness helps us better serve valued customers like you.
I'm easy to get stressed. Using this application was low stressful. I recommend using Support Pets for anyone in need of their documentation for their furry companions.
Thank you for sharing your experience, Juliette. It means a lot to hear that using the service made taking care of your furry companions less stressful. We truly appreciate your recommendation!
I like the documents themselves. I also ordered the dog vest, etc. and did not hear further on that; but, certainly got more advertisements right away.
Bill and Ana, thank you for sharing your experience with us. We truly value your feedback and want to make things right—please feel free to reach out directly so we can resolve the issue with your order. Your satisfaction is very important to us, and we appreciate the opportunity to improve.
They were very quick with approving me to keep my support animal with me for any future problems I might have. My pet is what keeps me up going and happy.
Yzabel, thank you for sharing your experience and for trusting us to support you and your wonderful companion. We're honored to help keep your best friend by your side and look forward to continuing to support you both whenever you need us. Your trust means a lot, and we're always here for you.
Agradezco el tiempo y la rapidez con la trabajaron. Gracias
Muchas gracias, Laura, por tus amables palabras. Nos alegra saber que quedaste satisfecha con la rapidez y profesionalismo del servicio. Siempre será un placer ayudarte cuando lo necesites.
My spouse recently deployed out of the country for a year and our girls both left for college. I never realized how much I was dependent on my pups. When my spouse deployed I had no desire to leave the house alone. My daughters would often fill this void but they were no longer available. I had to take my pups everywhere with me for motivation. It was dreadful leaving them behind and I realized I was experiencing social anxiety. I didn't even think about getting this certificate because I thought I wouldn't qualify since it was an adjustment issue. I was nervous about the process but it turned out to be the best thing for me. It was quick, the certificates are authentic and the evaluation process took 5 minutes. Thank you a seamless process during a stressful time.
L, we’re truly touched to hear our process could provide comfort during such a challenging season. Thank you for trusting us enough to share your journey—and for letting us be part of something that helps Dayton you feel a little more at ease every day.
The process was super quick and easy. They send reminders when documentation is about to expire and filling out the doctor's forms are very easy.
Thank you for your kind words, Karla. We're committed to making the process as smooth and hassle-free as possible, so it’s great to hear the reminders and forms helped you stay on track. We appreciate your trust and look forward to supporting you in the future.
My online experience was fine. I spend this $$ to be safe rather than sorry, but finding this document does not carry much weight with officials and the laws of various states.
Hi Judith, thank you for sharing your honest feedback. We're glad your online experience ran smoothly and understand how important it is that communication feels impactful and meaningful when it comes to health decisions. We appreciate your perspective and are here if you ever want to discuss any concerns further.
My experience was beyond delightful using Support Pets to get my documentation for my little furry friend Ziggy. Thanks to support pets I can now take him anywhere I want without restrictions as he is my little emotional support. Would definitely recommend.
Thank you so much, Loren, for sharing your lovely experience! We're thrilled to hear Ziggy is all set to be by your side wherever you go – because every friend deserves that kind of freedom and love. It means a lot to know you'd recommend us!
I absolutely love how fast and easy this truly was.
Going through the questionnaire was a breeze, and the doctor responded with the approval within 24 hrs which was super helpful.
Hi Mandee,
We’re so glad to hear the process was quick and easy for you, and that your approval came through so fast. Peace of mind is exactly what we aim to give our customers, and we’re thrilled to know we could do that for you. Thank you for choosing us and for sharing your experience!
We will see how everything goes when I actually get the documents and everything else.
I'm glad they have services like this
Very fast, easy, and user friendly. Helped me avoid massive fees and allows me to have a great quality of life with my animals.
Thank you, Charles, for sharing your experience. We're glad to hear our service made things easy and helped you avoid fees while supporting a wonderful life with your animals. Your trust means a lot to us.
Easy to understand and I am happy to have received this so quickly
Thank you for sharing this with us. To make sure both of your cats are properly listed, please reach out to our customer support team at [email protected]
or through the chat button on our website. 🐾 A representative will be happy to review your file and confirm everything for you.
Count on us
This was one of the easiest processes to complete. It was so important to get Rudy signed up as my emotional support animal. He is my only consistent in my life right now. Thank you!
Hi Rebecca,
We’re so glad to hear how easy the process was for you and that Rudy is bringing you the consistent support you need. Thank you for trusting us to help make him your Emotional Support Animal.
My documents arrived even earlier than promised, the whole process was super easy to do and not as expensive as i had truly thought it would've been. I also really loved the deal they gave me to be able to add my second pet free of charge.
Hi Victoria,
We’re so glad to hear your documents arrived even earlier than expected and that the process felt simple and affordable. It’s wonderful that you were able to add your second pet, too! Thank you for sharing your experience and for trusting us to help.
Support pets was so fast and transparent about everything involving my ESA letter. As someone who suffers from panic disorder, Anxiety and Depression I'm often stressed and overwhelmed by things other people aren't bothered by. With their help my dog, who is literally the one things that brings me peace is able to be by my side.
Kaleigh, thank you so much for your heartfelt kind words. We're truly honored to support you and your faithful companion in finding calm and joy together. Knowing we could bring relief and hope into your life means everything to us.
I answered all the questions they ask and it was very quick to develop the papers.
Thank you so much, Jessica, for your thoughtful feedback and kind words. We’re glad the process was quick and seamless for you, and we look forward to helping you with any future needs — always here to support every question along the way!
My dog was previously certified as my ESA when I was in therapy, but due to the pandemic and a cross country move, I don't have a current therapist and my ESA approval lapsed. This was such an easy way to get it up to date and alleviate that anxiety.
Leslie, we’re so glad to hear the process felt easy and helped ease your anxiety during this transition. Thank you for trusting us to support you and your dog—we’re here anytime you need!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Tanya, for sharing your story and kind words. We're truly grateful to play a part in supporting special bonds like yours with your cat and remain dedicated to providing fast and easy care that makes a difference.