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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very good! Thanks again for the great service. No worries about the information that I entered, very easy to complete the application!
Have been helpful with stressing out of the approved documents so I can not worry about my ESA animal Cleo.
Great service I recommend it to everyone. I no longer have Jax. I only have Joe Greene now other then that everything is great
Support Pets is a remarkable wonderful organization, When I messed up on my dogs' weight and order the wrong size vest, they were there to help out in getting the right size vest. Thank You for your overall support
It costs a lot to do this. Especially when you are on a fixed income. Expensive!
Easy access to receive service dog requirements. Everything came through quickly to my email.
My ESA Hazel helps me so much when I go to the stores with so many people around. My anxiety gets so bad. I just wish making her my PSD wasn't so expensive.
The process was quick and easy and fast. Received a response back in timely manner.
It was very accurate an helped keep me updated with the processing
Simple and easy process... Quick approval! Would definitely recommend to anyone.
Confusion emails about what's required. They replied with multiple emails with different issues nobody seems to know what's going on
Thank you for sharing your feedback! We understand that the communication has been a bit confusing, and we truly appreciate your patience. Our team works around the clock, 24 hours a day, to assist with any questions or requests you have. If you ever need further assistance, please don’t hesitate to reach out directly and explain your request, and we’ll make sure to provide the support you need.
We’re committed to resolving any issues and ensuring your experience is smooth and positive.
Thank you again for your understanding!
This is my third purchase for ESA. This was the first time I received a renewal notice. I'm interested in the PSA.
Too many emails. Took a bit to print them, could have been on my side tho.
Very Happy to have this service. Got taken care of in a couple of days and saved me about $400 in fees, if not more (paid $99)
So far very informative. Thank u. Harness is too small, but evrrything is in order. Informing about Harness and expect good outcome. Great service and amazing, can keep my dog with me. Ev we ry where. Comes with tag and card. Original certificate in case.
Very Fast and helpful. Which is why I use Support Pets every year. I am able to take my ESA with me most places. We have not tried the airlines yet. Stores we have, and no problems. Our next try will be on road trips.
Would be 5 stars except I was not sure I needed the ID documentation for an additional $39. I thought that was included with the $99 certificate, etc.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LeeAnn,
We’re so glad to hear that everything arrived quickly and smoothly for you! 🐾💙 It’s our goal to make the process as easy and efficient as possible so that you can focus on enjoying the benefits of having your service or support animal. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for sharing your experience! 😊🐶