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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The website was very easy to navigate. It takes you through step by step!
Good program for all we are happy to be part of! To have my dog wit my out of big cost of rent and take her everywhere is my apressiation to the program!my dog is whit me when a needed emocional suppor thank you!
I don't really like doing these things.
I only have my phone and it isn't phone friendly. But it was pretty easy and my phone worked with me 🤪
Pleasant and easy experience. Reliable and efficient documentation. Thank you.
The service we've experienced is excellent.was to our expectations
The doctor helped and he was great the paperwork was easy to fill out and you can ask questions when you need to
Ok still waiting to hear about exchange request on vest we got to small, need large. Could make it easier to get feedback from support team.
This is a renewal same dogs. I have not been out too much. Add a fall and I have been off of work, all summer
Very quick and easy! Thanks. Having the letters has made my ability to find an apartment easier.
I do require my dog to be with me to feel comfortable and now I feel so much better knowing she can accompany me many places and I don't have to think of her being boarded again now!
Hi Jessica,
We’re so glad to hear that having your dog by your side has brought you so much comfort and peace of mind! 🐾💙 Knowing that you don’t have to worry about boarding her and can share more of life’s moments together is truly wonderful. Thank you for trusting Support Pets to help make this possible. Wishing you and your furry companion all the best! 🥰✨
My experience was wonderful from the application process to customer service handling a minor error quickly and kindly.
This was very easy to understand and fill out the required information. I should have done this years ago.
No stressful orders simply explained, knowledgeable employees
Thanks for your review!
That's our goal: To provide a fast, easy and reliable service to our customers. Enjoy every minute with your ESA
Thanks for trusting and choosing us!
I aid $107.99 for the paperwork witch I received right away. That part of this transaction was more than satisfying.
I all so order the package with the vest and a bunch of other things on 10/31/2024. I paid $93.09 for this package and as of today 11/13/2024I have not received anything yet.
My Name is Ed De Lisle Phone *******851 address 810 west 9th St Freeport, TX. *******
Hi Ed,
We’re sorry to hear about this issue and the frustration it’s caused.
Please, contact Customer Support, we've sent you a private message including details.
We apologize for the delay and lack of response. You should be getting your order delivered very soon.
Rest assured, the Customer Support team will assist in locating your order and resolving the issue as quickly as possible. Thank you for your patience! 🐾
My experience was excellent, from start to finish! Thanks from every involved in getting Taz signed up with everything needed to help us have go spend more time together
Awesome! Thanks for your review and support!
Enjoy the best of life with your ESA
Quick and easy! It was totally hassle free. I am so relieved now that I can take my Rottweiler Koda with me where ever I go. I actually tried it on on a recent trip north and had no problems with the Hotels we stayed at. So glad I went to Support Pets! Koda is also!
Very quick with response and hopefully to me in my well being.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessie,
Thank you for the kind words! We're so glad to hear that the process was smooth and the doctor was helpful. Our goal is to make it as easy as possible while ensuring you get the support you need. If you have any other questions in the future, don’t hesitate to reach out—we’re here for you! 🐾💙