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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process of getting the ESA documentation was very good. However, now I am getting inundated with emails from Support Pets. I know how to get in touch with you if I want more of your fine services. But please stop the email flood.
Hello Jon,
Thank you for your kind words about the process—we’re so glad it went well for you! We’re sorry about the email overload; that’s definitely not our intention. To reduce or stop the emails, you can reach out to us at [email protected], and we’ll take care of it for you. Thank you for letting us know, and we appreciate your feedback! 🐾
Fast, easy and responsive. I am very pleased. I had a few issues, my own mistakes. When I realized what I had done, contacted CS and everything was quickly taken care of! Nice company to deal with. My pup is now my constant companion.
Hi Susan,
Thank you for sharing your experience! We’re so glad to hear that our team could quickly resolve the issues and provide you with a pleasant, caring, and efficient experience. It’s wonderful that your pup is now your constant companion—what a special bond! 🐾💙
If you ever need anything else, don’t hesitate to reach out. We’re here to help and ensure every step is as smooth as possible. 😊
The whole process was amazing, the checkout was great and easy. It was also heartwarming that I can live with my furry friend knowing everything going to be okay with the neighborhood and my furry friend.
Hi Jamarian,
Your trust in us is greatly appreciated! Thank you for the kind words.
Hello Artem,
Thank you for letting us be a part of your journey! We’re so glad we could help.
It was really nice finding some where that actually helped you with your animals and listened to your request on helping them become certified to do a job they already do.
Hello Jayla,
We’re happy to know you’re satisfied! Thanks for your wonderful feedback.
The application process was very quick and straightforward. However, the barrage of emails and ads to upsell or add services was annoying and made me question whether to complete the process.
Hello Steven,
Thank you for your honest feedback! We’re glad to hear the application process was quick and straightforward, but we sincerely apologize for the overwhelming emails and upsell ads. That’s not the experience we want for our customers.
You can unsubscribe from promotional emails by contacting us, a private message has been sent to you with further details.
We appreciate your patience and your input—it helps us improve! 🐾😊
Quick response and easy process. I feel confident that my newly certified support dog will be a wonderful addition to my troubled life.
Hello George,
Thank you for your review! We love hearing that we made a difference.
Hi Lori,
Your satisfaction is our priority, and we’re glad we achieved it. Thank you!
ESA helped me obtain the paperwork I needed to keep my support pet with me. Gizmo is great for my severe anxiety especially when I have to venture out in public. Thank you ESA.
Hi Cindy,
It’s wonderful to hear about your positive experience! Thank you!
Easy to use and could fill out the questionnaire very quickly. I also receive my docs in a timely manner. This service allowed me to waive my costly pet fees at my apartment, saving me tons of money in the long run! Definitely recommend!
Hello Ashley,
Thank you for your kind review! We’re here whenever you need us.
Mi experiencia fue muy satisfactoria. La comunicacion por parte del equipo de supportpets fue la mejor siempre muy atentos y listos a ayudar. Habia hecho algo mal en el pedido y rapidamente se dieron cuenta y me ayudaron. Todo fue muy rapido y muy contenta con los documentos y accesorios recibidos.
Hola Gabrielis,
¡Muchas gracias por compartir tu experiencia tan positiva! 🐾💙 Nos alegra saber que recibiste una atención excelente y que nuestro equipo estuvo siempre atento para ayudarte rápidamente con cualquier inconveniente. Nos esforzamos por ofrecer un servicio al cliente 10/10, y tus palabras nos motivan a seguir mejorando.
Estamos felices de que estés contenta con los documentos y accesorios recibidos. Si necesitas algo más, no dudes en escribirnos, ¡siempre estamos aquí para ayudarte! 😊
My purchase was easy and affordable, the explanation on line was to the mark and very direct and helpful
Hi Patrick,
Thanks for choosing us! We’re so happy to hear your feedback.
It was an easy process to apply and a quick response getting the paperwork
Hello James,
Thank you for sharing your experience! We're so glad to hear that the process was easy and the response was quick. If you ever need anything else, don’t hesitate to reach out. Wishing you and your ESA all the best! 🐾😊
I started using this site on December of 2023 and now I've made my renewal and it was just as easy as the first time. Hassle free, convenient, fast, reliable and legit.
Hi Sarahi,
Your happiness is what drives us! Thank you for your great review.
Quick and all positive. The staff and process were terrific
Hello Keith,
We’re thrilled to have helped you! Thanks so much for your kind words.
I have not received any paperwork or harness yet still waiting for delivery. Can you please tell me when that will be?
Hello Christopher,
We apologize for the delay in delivering your ESA documents and harness. Typically, approved ESA letters are emailed within 48 hours of order placement. If you haven't received your letter, please check your spam or junk folders. For physical items like harnesses, shipping can take up to three weeks. If it's been longer, or if you need further assistance, please contact, we've sent you a private message with further details.
We appreciate your patience and are committed to ensuring you receive your items. 🐾💙
Very fast response and follow up to questions I had. Thank you
Hi Sara,
Thank you so much for your kind feedback! We’re delighted to know that our service met your needs and brought you and your pet some happiness. Your support truly inspires us to keep doing our best!
When I was on the website all kind of advertising things come up and said I needed this and that. So for 150 plus dollars I got three pieces of paper.
Hello Deborah,
We’re sorry to hear you felt overwhelmed by the additional options presented on the website. The core service is the ESA letter, but we understand how additional offers might have created confusion. Your feedback is important, and we’ll work on making the process clearer and more straightforward.
It was a very stress free experience. They were quick, efficient, and provided quality service. Very easy to follow when it came to information and receiving your documents. Would recommend them to anyone needing to get it done!
Hi Katya,
Thank you so much for your glowing review! We're thrilled to hear that the process was quick, stress-free, and easy to navigate on mobile. Your recommendation means the world to us! If you ever need assistance again, we’re just a message away. Have a fantastic day with your ESA! 🐾💙
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne,
We’re so glad you’re happy with our service! Thank you for the feedback.