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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Just follow the instructions. It was so easy. And was approved in 24 hours after payment. And I ordered the bundle kit, waiting for it to be delivered.
Customer service is top tier! Super helpful getting paperwork needed to move in my new rental so that fees were waived. My request was over the weekend and it was ready within 48 hours.
Hi Tia,
Thank you for taking the time to share your experience! Helping pet owners like you is what we love to do, and we’re here whenever you need us.
It was great they answer very quickly They work very fast the documents come in very quickly
Hello Jessica,
Your satisfaction is our top priority, and we’re so glad we could meet your expectations. Thank you for letting us assist you and your pet!
Frustrated and confused on the process and can't get an answer
Hi Deborah,
We’re sorry to hear about your frustration and confusion, and we completely understand how that can be frustrating. If you haven’t received your card, please reach out to us, we've sent you a private message with further details.
Provide your order details, and our team will assist you promptly to resolve the issue.
Thank you for your patience, and we’ll do our best to make this right for you! 🐾💙
Amazing great and easy to deal with no issues the service was easy supportive and quick I loved it
Hello Matthew,
We’re so happy to hear that you’re pleased with our service! Your trust and support inspire us to keep improving and offering the best experience possible.
It got a bit confusing but I was able to complete the process!
Hi Maribeth,
Thank you for your feedback! We’re sorry to hear you got stuck in a loop, but we’re glad you were able to complete the process successfully. Your patience means a lot to us! 😊
We’re honored to be your chosen option and appreciate your trust in us. If you have any other concerns or questions, don’t hesitate to reach out—we’re here to help! 🐾💙
It was pretty easy to get Moe ready to travel. I think you and so does he. We can go almost every where together now.
Hello Virginia,
Thank you so much for your thoughtful review! We’re so glad we could provide you with a service that made a difference for you and your pet. Your kind words mean so much to us!
Hello Sonya,
Your review made our day! It’s wonderful to know that you found our service helpful and easy to use. Thank you for choosing us to assist you and your furry companion.
My experience was good. I would recommend this organization.
Hi Patricia,
We’re so happy to hear you’re satisfied with our services! Making things simple and stress-free for pet owners is our top goal. Thank you for trusting Support Pets!
Because of Support Pets my beautiful pocket bully and I are able to love a carefree of ease.
Hi Neice,
Thank you for your amazing feedback! Knowing that we were able to help you and your pet means the world to us. If you ever need more support, we’re here for you.
Everything was fast and easy still waiting for the vest and other supplies
Hello Elaine,
Thank you for your kind feedback! We're glad to hear the process was fast and easy for you. If you're still waiting on the vest and supplies, feel free to reach out to us at [email protected] or via the chat feature on www.supportpets.com, and we’ll be happy to check on your order. Thanks for your patience, and we hope you enjoy your ESA kit! 🐾😊
Comforting to know I have my fur buddy to help ease my anxiety when traveling, shopping and yes at my doctor's visits. I would and have highly recommended getting this.
Hello Patricia,
Thank you for letting us know about your experience! We’re delighted we could provide you and your pet with the support you needed. We’re here anytime you need us.
Quick and easy to answer the questions. Yes. Questions were asked to guide you through the process of providing necessary information.
Hi Paul,
Your feedback is truly appreciated! Knowing we’ve helped make life easier for you and your pet brings us so much joy. Thank you for being a valued customer!
I couldn't download my documents - I called support and they helped me with everything needed. Excellent service. Thank you!
Hi Betzabe,
Thank you for your support! We’re so glad you’re happy with our service.
The process was easy and fast! I received my ESA approval in less than 24 hours.
Hello Luis,
We appreciate your kind words! It’s a pleasure to assist you and your pet.
It was fast and easy to do. I enjoyed the fast response and the easy approach to doing this. It was a great experience. Thank you for providing this service
Hello Jeremy,
Thank you for sharing your awesome experience! We're so happy to hear the process was fast, easy, and convenient on mobile. Your kind words mean a lot to us, and we’re thrilled we could help. If you ever need anything else, feel free to reach out. Wishing you and your ESA all the best! 🐾😊
Out of curiosity, what made you choose us? We’d love to know!
I was very pessimistic about this whole thing but WOW did they amaze me. It was very fast considering and when i contacted support they got back to me ASAP. Communication was great, service was awesome, and the experience was easy sailing.
Hi Ryan,
Your feedback means so much to us! Thank you for letting us help.
I've always wanted to take my cat places, due to my anxiety and not many places are accepting of me just bringing her in. Now with these documents I can do that.
Hi Sara,
Thank you for choosing Support Pets! We’re thrilled you’re satisfied.
My experience was very smooth, and when there was a mistake on my behalf, it was taken care of within 24 to 48 hours just like they mentioned in their advertisement. I am a very pleased customer and I recommend this company to everyone who needs documentation for their little or big furry dog /cat.
Hi Alice,
Thank you for sharing your experience! We're so glad to hear the process was smooth and that any mistakes were resolved quickly and efficiently. Your kind recommendation means a lot to us, and we’re happy we could assist in correcting the duplicate payment in a timely manner.
If you ever need anything else, we’re here to help. Wishing you and your furry companion all the best! 🐾💙
Amazing experience loved every step extremely satisfied with service
Hi Brandy,
It’s great to hear we could meet your expectations! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denise,
It’s wonderful to hear that you’re happy with your experience! We strive to make the process as smooth and easy as possible, and your feedback shows we’re on the right track.