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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I would highly recommend this company for all my ESA needs. There's so many companies out there and it's hard to tell which ones are legitimate. Support Pets answered my questions with ease.
Hi there,
Thank you so much for your wonderful review and the 5 stars! 🌟 Helping people like you and their ESAs is our greatest reward. We’re here whenever you need us and wish you and your ESA all the happiness in the world.
My husband and I are about to move into an apartment after 20 years in a suburban house we own! Our pup has always been my emotional support animal, but I decided to finally get him registered in order to make the apartment/city move easier and less expensive. Support Pets made the entire process SO easy, and less expensive then the pet fee we are now exempt from!
Hello Elizabeth,
Your 5-star review is so appreciated! 🐾 We’re thrilled to know our services were exactly what you needed for your ESA. Your feedback motivates us to keep providing excellent support. Let us know if there’s ever more we can do for you!
So,far the paper came fast like they said I'm waiting on my shipment but have good things to say so far
Hi Luz,
What an incredible review—thank you for the 5 stars! 🌟 We’re so happy we could make the process of getting your ESA letter simple and stress-free. You and your ESA deserve the best, and we’re always here to help!
I was skeptical at first, but when i received my ESA documents i felt a lot better. Now, me and my best friend we go everywhere together!
Hello Octavia,
We’re overjoyed by your amazing 5-star feedback! 🐾 It’s customers like you who make our work so fulfilling. Thank you for trusting Support Pets with your ESA needs, and let us know if there’s anything else we can assist with.
Service was quick and easy no hassle just strait to the point
Hi Marcus,
Your 5-star rating means so much to us! 🌟 We take great pride in providing excellent service for people and their ESAs, and it’s wonderful to hear we made a difference for you. Reach out anytime—we’re here for you and your ESA.
Support Pets was easy to apply, rapid response time, and quality merchandise (harness, leash, tag). I have had wonderful experiences taking my dog in public.
Hi Carla,
Thank you for the glowing review and 5 stars! 🐾 Helping you and your ESA is what we’re passionate about, and knowing you had a great experience fills us with pride. We’re always here if you need help in the future!
The letter was sent within 24hrs, but I have yet to receive the accessories that I ordered which was almost 3 weeks ago.
Hello Ryanne,
Thank you for your feedback! We’re glad the letter was sent promptly, but we’re sorry to hear about the delay with your accessories. Please reach out to us at **[email protected]** or use the chat option on [www.supportpets.com](https://www.supportpets.com) with your order details so we can resolve this for you quickly. Thank you for your patience, and we’ll make sure you get what you need! 🐾💙
Very good, the staff it's very cooperative and understand the needs of the clients.
Hello Ligia,
We deeply appreciate your thoughtful 5-star review! 🌟 Supporting you and your ESA is what we strive for every day, and your kind words let us know we’re on the right track. Thank you for choosing Support Pets!
The whole process was quick & painless. I revived my documents within 24 hours of the application.
Hello Jorden,
We’re so glad to hear you had a positive experience! Your support means the world to us. Thank you for trusting Support Pets!
Overall a very good experience and the service was much faster than I expected. Thank you.
Hello Lyannen,
Your feedback made our day! It’s wonderful to know we could help. Don’t hesitate to reach out if you need anything else.
Very easy to complete and very thorough process. Asked questions I didn't think that would matter but it's also important so I like that.
Hi Leandra,
We truly appreciate your kind words! It’s our goal to provide the best service possible. Thank you for choosing us!
Just to have the documents as needed is a great way to being prepared. It has provided me with the worrie less about taking my fur baby with me and where I live.
Hi Linda,
Thank you for sharing your experience! We’re thrilled to have exceeded your expectations. Let us know if we can help in any way.
It was very easy & smooth process. I was accepted in 24 hours & I received all the paperwork & vest in about a week.
Hello Kari,
Thank you for sharing your experience! We’re thrilled to know you’re happy with our service. Your support means the world to us!
I got an email within 12 hours. They had approved my request and a few hours later, I got her documents. Quick and helpful, as if she was respected. Now I wish society will do the same, just because she is a Pittie does mean she is bad. She's 10 months old, she starts training in a week.
Hi Nicole,
Thank you for sharing your experience! We’re so glad to hear the process was quick and helpful, and it’s wonderful that your Pittie is getting the recognition she deserves. Pitties are amazing dogs with so much love to give, and it’s heartbreaking how often they’re misunderstood.
Starting her training at 10 months is fantastic—she’ll be even more of a star! Wishing you both the best on this journey, and we’re here to support you whenever you need. 🐾💙
Everything was straight forward and I was walked right through the process
Hi Jordan,
We truly appreciate your kind feedback! Helping you and your pet is our top priority, and we’re glad we could make a difference.
Eady peezy lemon squeezy!
It's well worth it walking my dog with a harness on, makes her so much less anxious too!
Hello Erin,
So glad to hear you had a great experience! Thank you for trusting us, and we’re always here if you need us again.
Easy, Legit, Recommend to friends and family. Will use again
Hello Camille,
Your positive words made our day! We’re so happy to have been a part of your journey. Thank you for choosing Support Pets!
I'm still waiting on receiving everything that was offered along with my documents. I have not received anything yet it took over 3 week to get the letter. But beside that everything else is fine.
Hi Maria,
We’re very sorry to hear about your experience and the delays you’ve encountered. This is not the level of service we aim to provide, and we truly apologize for the inconvenience caused.
If you’re still waiting on items included with your order, please contact us directly, we've sent you a private message including details.
Your satisfaction is important to us, and we’ll do everything we can to make it right. Thank you for your patience. 🐾💙
Awesome support team. And made the process for my ESA a breeze. This is a great place.
Hello Jeremiah,
Thanks for the great review! We’re glad we could assist you, and we’re always here for you and your furry friend!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emily,
Thanks for your positive feedback, we appreciate it!