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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had a great experience. Everyone I talked to was so nice and very helpful. Good timing for questions and customer support. Recommend and got my sisters dog certified as well
Hello Lexi,
Your 5-star feedback means the world to us! 🐾 At Support Pets, we’re dedicated to helping you and your ESA thrive together. Thank you for trusting us, and we’re here for you anytime you need assistance.
I was able to get my pet in my apartament without issues, it made me very happy.
Hello Paulo,
Thank you for taking the time to share your experience and for the 5 stars! 🌟 Knowing that we’ve made a positive impact on your journey with your ESA makes all our efforts worthwhile. We’re always here if you need anything!
The process was longer then the 24 - 48 hour, but with help of the customer service team I was able to get my documents
Hi Yareli,
Thank you for your feedback! We’re sorry the process took longer than expected, but we’re glad our customer service team could assist you in getting your documents. We appreciate your patience and are happy to hear some team members were especially helpful. If there’s anything else we can do, don’t hesitate to reach out. 🐾😊
It was a quick, easy and good service. I just wonder why I couldn't buy some elements when I decided to and not when the screen showed me at first time when I got the documents.
Hi Maritza,
We’re overjoyed by your 5-star review! 🐾 Helping you and your ESA is what we’re here for, and we’re so glad we could meet your expectations. Please don’t hesitate to reach out if you need anything in the future.
Very good and fast! Everything came exactly the way I expected.
Hello Rosany,
Your kind words and 5-star rating truly made our day! 🌟 It’s a privilege to assist you and your ESA, and we’re thrilled to know you had a great experience. We’re always here if you have any questions or need help down the road.
I am a survivor of attempted murder and I suffered from PTSD. My kids are all grown and all I have is my 2 girls that are with me at all times. We been with Support Pets for 2 years and they have made it possible to assure that my dogs can be with me in places that don't allow dogs to be (hotels Airbnb). I been in Texas in my apartment that permits my dogs to live with me without paying pet fees. To anyone that suffers from emotional or mental issues that needs their pets with them,give Support Pets a try.
Hello Lula,
Thank you for sharing your powerful story and kind words. We’re honored to have been part of your journey for the past two years and to help ensure your beloved dogs can stay by your side where they belong. Your resilience is inspiring, and we’re grateful to have supported you with housing and travel arrangements for your furry companions. 🐾💙
We’re also happy to hear our team could assist you with the form you needed. If there’s ever anything else you require, we’re always here to help. Wishing you and your two girls continued peace and comfort in Texas! 😊
Great experience! So happy I'm able to keep my dog as a ESA because honestly I love her so much I never knew I needed her mentally and emotionally. Thank you ESA for your help put my anxiety at ease knowing I have documentation for my pup.
Hello Ris,
Thank you so much for your fantastic review and for trusting us with your ESA needs! 🐾 We’re dedicated to providing the best service possible, and it’s wonderful to hear we’ve succeeded. Wishing you and your ESA all the best!
Knowing that I have a beautiful Pitbull at home and she has to stay home a lot without me upsets me now knowing that I can take her with me some places is great makes me feel better because I feel like I don't have to leave my furry animal behind.
Hello Amy,
We’re so thankful for your 5-star review! 🌟 Helping people like you and their ESAs is what we strive for every day, and your feedback means everything to us. Let us know if there’s ever anything else we can do for you.
Everything from the process to the shipping was super easy and stress free.
Hello Aaron,
Your feedback is incredibly appreciated, and we’re so happy to have earned your 5-star review! 🐾 Supporting you and your ESA is our top priority, and we’re glad to have been part of your journey. Reach out anytime if you need assistance.
Quick and fast. Although it did take much longer to get my renewal documents than it did to get my initial documents
Hello Maura,
Thank you for your feedback! We're glad to hear you received your documents, though we’re sorry the renewal process took longer than expected. We’re always working to improve and appreciate your patience. If you need anything else, feel free to reach out! 🐾😊
The questions they asked are very easy to answer and after completing the questionnaire I received an email with forms just a few days later.
Hello Tamara,
Thank you for your wonderful 5-star review! 🌟 It’s an honor to have been able to assist you with your ESA needs. Your satisfaction is our top goal, and we’re here for you and your ESA whenever you need us.
Fast helpful and totally understanding of the love and support animals have for there parents. I don't know what I would do without their help.
Hello Jacques,
We can’t thank you enough for your 5-star review! 🐾 It’s our mission to make the ESA process easy and efficient, and knowing we’ve succeeded with you brings us so much joy. Please let us know if you ever need anything else!
The process is easy, I felt they understood my symptoms and need to the service my pets provide
Hi Tieara,
Your 5-star review truly brightened our day! 🌟 Supporting you and your ESA is why we do what we do, and it’s an honor to be part of your journey. Don’t hesitate to reach out to us anytime—we’re here to help!
I knew I wanted to explore this option and was pleased to know Cats were able to be registered.
Hi Onyx,
We’re beyond grateful for your 5-star feedback! 🐾 Our team works hard to ensure you and your ESA have the best experience possible. Knowing we’ve achieved that for you is incredibly rewarding. Thank you for choosing Support Pets!
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Hi Emily,
Thanks for your positive feedback, we appreciate it!
I would highly recommend this company for all my ESA needs. There's so many companies out there and it's hard to tell which ones are legitimate. Support Pets answered my questions with ease.
Hi there,
Thank you so much for your wonderful review and the 5 stars! 🌟 Helping people like you and their ESAs is our greatest reward. We’re here whenever you need us and wish you and your ESA all the happiness in the world.
My husband and I are about to move into an apartment after 20 years in a suburban house we own! Our pup has always been my emotional support animal, but I decided to finally get him registered in order to make the apartment/city move easier and less expensive. Support Pets made the entire process SO easy, and less expensive then the pet fee we are now exempt from!
Hello Elizabeth,
Your 5-star review is so appreciated! 🐾 We’re thrilled to know our services were exactly what you needed for your ESA. Your feedback motivates us to keep providing excellent support. Let us know if there’s ever more we can do for you!
So,far the paper came fast like they said I'm waiting on my shipment but have good things to say so far
Hi Luz,
What an incredible review—thank you for the 5 stars! 🌟 We’re so happy we could make the process of getting your ESA letter simple and stress-free. You and your ESA deserve the best, and we’re always here to help!
I was skeptical at first, but when i received my ESA documents i felt a lot better. Now, me and my best friend we go everywhere together!
Hello Octavia,
We’re overjoyed by your amazing 5-star feedback! 🐾 It’s customers like you who make our work so fulfilling. Thank you for trusting Support Pets with your ESA needs, and let us know if there’s anything else we can assist with.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paula,
We’re so grateful for your glowing review! 🌟 Helping individuals and their ESAs is our passion, and your kind words motivate us to keep doing what we do best. Don’t hesitate to reach out if there’s anything else we can assist you with in the future!