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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have been trying to get my ID card for my dog split I have had nothing but trouble with your website. It is all very difficult and your response. Time to get help is not nice. You need to do something to simplify your website for elderly people that are computer illiterate.
The documents came quicker than expected. Unfortunately I'm having problems getting into my account but will be able to fix it hopefully soon.
Hi April,
Thank you for your feedback! We’re glad to hear the documents arrived faster than expected. 😊 If you’re having trouble accessing your account, our support team is here to help. Please don’t hesitate to reach out to us via email or through the chat option on our website. We’ll make sure to get everything sorted for you quickly. 🐾💙
Very quickly and easy steps to get pre approved, very simple to fill out question and fast approval, highly recommend 10/10 won't let your pets down.
Dayan,
Thank you so much for the glowing review! 🌟 We’re thrilled to hear that you found the process quick, simple, and efficient. Your recommendation means the world to us, and we’re so happy to support you and your pets. If you ever need anything, don’t hesitate to reach out—10/10, we’re here for you! 🐾💙
Thank you so much. I love my pup so much and he is the world to me. Thank you.
Hi Said,
We’re so grateful for your support! Thank you for choosing Support Pets and for sharing your positive experience. Have a fantastic day!
This site was easy to navigate and quick with response times
Hi Jessica,
Thank you for your feedback! We’re so glad to hear you found the site easy to navigate on mobile and appreciated the quick response times. We strive to make the process as smooth as possible. If you need any further assistance, we’re always here to help! 🐾💙
Simple to use and very helpful, was finished in about 10 minutes
Hello Betsy,
Thank you for sharing your experience! We’re thrilled to hear you found the process easy and pleasant, especially on mobile. Finishing everything in just 10 minutes? That’s what we aim for! If you ever need assistance, don’t hesitate to reach out. We’re here for you! 🐾💙
All the team work super fast, and always want to work for you needs. In my personal case, I needed different kind of letters after the one they send, and all the team + the doctor work on my request.
Hello Jorge,
Thank you so much for your kind words! We’re delighted to hear you found our service fast, effective, and reliable. Our team takes pride in working quickly and professionally to meet your needs, and we’re glad we could provide the additional letters you required.
We’re also happy you appreciated the discounts and the free second pet ESA offer—it’s important to us to provide great value for our customers. If you ever need further assistance, we’re always here to help. Thanks again for choosing us! 🐾💙
I'm still waiting on my apartments to tell me if I been approved
Hello Jameela,
Thank you for sharing your update! We hope your approval comes through smoothly with your apartment. If you have any concerns or need additional documentation to support your application, feel free to reach out to us at [email protected] or through the chat feature on www.supportpets.com. We’re here to help and wish you the best of luck! 🐾😊
It wasn't too bad but it takes forever to get a response from the management team, but I haven't used anything else it's kinda just a 107 purchase.
Hi Alaina,
Thank you for sharing your feedback. We’re glad the process wasn’t too difficult for you, but we apologize for any delays in receiving responses from our management team. We’re working hard to improve our response times to ensure a smoother experience for all our customers.
We've sent you a private message with further details.
It was fast i got approved within 24 hours for both my pets it's was great i will definitely be recommending support pets!
Hello Nancy,
Thank you for such wonderful feedback! At Support Pets, we’re honored to serve amazing customers like you. Have a joyful and fulfilling day!
It's a bit expensive, but well worth it to be able to have my fur baby with me.
Hello Penny,
Your kind words inspire us to keep doing our best! Thank you for your trust in Support Pets. Have a day filled with positivity and good vibes!
My letter worked to get my dog blue into our apartment complex! Super easy and will be doing every year
Hi Sarah,
We’re thrilled to know you’re happy with Support Pets! Your feedback motivates us to continue providing the best service. Have an incredible day!
Customer service was extremely helpful and very responsive
Hi Leon,
Your support means so much to us! Thank you for choosing Support Pets. We’re so glad we could be of help to you. Wishing you a great day ahead!
So nice to have a one stop shot thank you! Oakley is adored and now can spread her healing to more people
Hello Carrie,
We’re so glad to hear your positive experience! Thank you for being a valued part of Support Pets. Have a truly wonderful day!
I received the documents online, and already used them. We rented a house and did not have to pay a pet deposit. Thank you
Hi Stephani,
Your feedback fills us with gratitude and joy! Thank you for trusting Support Pets. Wishing you a day as amazing as you are!
Great! I love everything about support puppies. Now my dog can live with me with no problems thanks
Hello Myesha,
Thank you so much for your 5-star review! 🐾 We’re thrilled to hear that you had a positive experience with Support Pets. Our goal is to make the process as seamless and stress-free as possible for our customers and their ESAs. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you and your ESA all the best!
Support pets is easy to use. I got verified and documentation was made available right away. Super wuick.
Hello Claudia,
Wow, thank you for your amazing feedback and the 5-star rating! 🌟 It truly means the world to us to know we’ve made a difference for you and your ESA. Your kind words inspire our team to continue providing top-notch service. If you ever need assistance or have any questions in the future, we’re here for you. Thanks again for choosing Support Pets!
Very fast and cheap with everything! Very easy to work with and get everything back
Hi Megan,
Thank you for your incredible 5-star review! 🐾 It’s always rewarding to know that our efforts to make the ESA process smooth and straightforward are appreciated. We’re here to help whenever you need us. Sending our best to you and your ESA!
Process was simple and conscious so that I could get the support I needed.
Hello Marialyce,
We’re so glad to hear that the process was simple and straightforward for you! It’s wonderful to know you were able to get the support you needed with ease. Thank you for choosing us, and if you ever need assistance, we’re here to help! 🐾💙
Hello Haley,
We’re happy to hear everything went smoothly and that you received your letters and certificate in a timely manner. Thank you for trusting us, and if you ever need any further assistance, feel free to reach out. Wishing you and your furry companion all the best! 🐾💙
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gregory,
We sincerely apologize for the challenges you’ve experienced with our website and the delays in our response time. We understand how frustrating this must be, especially when trying to access something as important as your dog’s ID card.
Improving accessibility and simplifying our website for all users, including elderly individuals, is a priority, and your feedback is extremely valuable. In the meantime, please contact us directly we've sent you a private message with further details.
Thank you for your patience, and we’re here to help resolve this for you as soon as possible. 🐾💙