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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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As always, customer support was very helpful. There was a technical glitch that was fixed immediately.
Customer service took forever and it took 3 months to get the paper revised to how I wanted it
Hi Karen,
It’s wonderful to hear your positive feedback! Thank you for being part of the Support Pets community. Have a fantastic day ahead!
Classes have been great...i am excited to say i received all documents. You are wounderful for giving us our life back and the freedom to go anywhere with tin tin.
Hello Lisa,
Thank you for your glowing review! We’re so proud to have earned your trust at Support Pets. Wishing you a day filled with happiness and good vibes!
Me siento tranquilo llevándola a todos lados conmigo, es sentir paz en donde sea que vaya…
Hola Yonkel,
¡Sus amables comentarios hacen que todo el esfuerzo valga la pena! Gracias por elegir Support Pets. ¡Esperamos que su día sea tan increíble como sus comentarios! 🐾😊
It's been days and I'm still missing the digital pass for one of my pets and I thought they would have their pictures on a certificate
Hello Kierra,
We’re sorry to hear about the delay with your digital pass and the certificate for your pet. This is not the experience we want you to have, and we sincerely apologize for the inconvenience.
Please reach out to us, we've sent you a private message with details.
We appreciate your patience, and we’re committed to ensuring you receive everything you need for your pets as quickly as possible. 🐾💙
Hi Brady,
It’s so rewarding to hear from satisfied customers like you! Thank you for your support and trust in Support Pets. Have a wonderful day!
It was fast and easy and very informative would recommend!
Hi Patrick,
Thank you for your uplifting words! At Support Pets, we’re dedicated to your happiness, and we’re thrilled to have met your expectations. Have a fantastic day!
Applying and getting approved by Support Pets is very fast and easy! While I was only looking to waive my apartment pet fees, Support Pets also did a great job informing me of all the other benefits of getting your pets ESA.
Hello Andrew,
We’re deeply grateful for your kind feedback! Thank you for being a valued part of Support Pets. Wishing you a day full of smiles and positivity!
Was easy enough to go through. Now just editing on my vest, etc.
Hi David,
We’re glad to hear the process was easy for you! Your vest should arrive soon, but if you experience any delays or have questions about your order, feel free to reach out to us, we've sent you a private message with further details.
Thank you for your patience, and we’re here to help if you need anything! 🐾💙
From the moment I contacted Support Pets to the time I received the ESA documentation for my dog there was a consistent communication and I appreciate that. I now have exactly what I need to navigate further.
Thank you.
Hi Leah,
We’re thrilled to hear you had a great experience and felt consistently informed throughout the process! It’s wonderful to know you now have everything you need for your ESA. Thank you for choosing Support Pets, and if you ever need further assistance, we’re here to help. 🐾💙
So grateful for Support Pets! They made it possible for my dogs to be with me to give the emotional support I need!
Hi Peggy,
Your kind words mean the world to us! Thank you for letting Support Pets be a part of your journey. Wishing you a day full of happiness and success!
It was Easy and fast service was able to confirm love the service
Hello Faatimah,
Thank you so much for your feedback! We’re delighted to hear you found the service easy and fast. Your satisfaction means the world to us. If you ever need anything, don’t hesitate to reach out. We appreciate your support! 🐾💙
A little confusing at first if you're adding multiple pets but overall definitely worth it. The support team is awesome and any issues or additional documentation is received within a couple days.
Hi Jacqueline,
Thank you so much for sharing your experience! We’re glad to hear that, despite some initial confusion, everything worked out smoothly for you. Your kind words about our support team mean a lot to us—they’re always here to help!
We’re thrilled you found our service quick, easy, and worth it. Providing great value for our customers is what we strive for. If you ever need further assistance, feel free to reach out. Thanks for choosing us! 🐾💙
It was okay so far. A little confused on the part of adding two pets?
I have been trying to get my ID card for my dog split I have had nothing but trouble with your website. It is all very difficult and your response. Time to get help is not nice. You need to do something to simplify your website for elderly people that are computer illiterate.
Hi Gregory,
We sincerely apologize for the challenges you’ve experienced with our website and the delays in our response time. We understand how frustrating this must be, especially when trying to access something as important as your dog’s ID card.
Improving accessibility and simplifying our website for all users, including elderly individuals, is a priority, and your feedback is extremely valuable. In the meantime, please contact us directly we've sent you a private message with further details.
Thank you for your patience, and we’re here to help resolve this for you as soon as possible. 🐾💙
The documents came quicker than expected. Unfortunately I'm having problems getting into my account but will be able to fix it hopefully soon.
Hi April,
Thank you for your feedback! We’re glad to hear the documents arrived faster than expected. 😊 If you’re having trouble accessing your account, our support team is here to help. Please don’t hesitate to reach out to us via email or through the chat option on our website. We’ll make sure to get everything sorted for you quickly. 🐾💙
Very quickly and easy steps to get pre approved, very simple to fill out question and fast approval, highly recommend 10/10 won't let your pets down.
Dayan,
Thank you so much for the glowing review! 🌟 We’re thrilled to hear that you found the process quick, simple, and efficient. Your recommendation means the world to us, and we’re so happy to support you and your pets. If you ever need anything, don’t hesitate to reach out—10/10, we’re here for you! 🐾💙
Thank you so much. I love my pup so much and he is the world to me. Thank you.
Hi Said,
We’re so grateful for your support! Thank you for choosing Support Pets and for sharing your positive experience. Have a fantastic day!
This site was easy to navigate and quick with response times
Hi Jessica,
Thank you for your feedback! We’re so glad to hear you found the site easy to navigate on mobile and appreciated the quick response times. We strive to make the process as smooth as possible. If you need any further assistance, we’re always here to help! 🐾💙
Simple to use and very helpful, was finished in about 10 minutes
Hello Betsy,
Thank you for sharing your experience! We’re thrilled to hear you found the process easy and pleasant, especially on mobile. Finishing everything in just 10 minutes? That’s what we aim for! If you ever need assistance, don’t hesitate to reach out. We’re here for you! 🐾💙
All the team work super fast, and always want to work for you needs. In my personal case, I needed different kind of letters after the one they send, and all the team + the doctor work on my request.
Hello Jorge,
Thank you so much for your kind words! We’re delighted to hear you found our service fast, effective, and reliable. Our team takes pride in working quickly and professionally to meet your needs, and we’re glad we could provide the additional letters you required.
We’re also happy you appreciated the discounts and the free second pet ESA offer—it’s important to us to provide great value for our customers. If you ever need further assistance, we’re always here to help. Thanks again for choosing us! 🐾💙
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leigh,
Your kind words inspire us every day! Thank you for trusting Support Pets, and we hope your day is filled with joy and positivity.