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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy and fast to obtain certificate. Haven't used it yet. Also still waiting on gear.
Hello Joanne,
We’re glad you found the process easy and fast, and we’re here to help address your concerns. If you’ve been charged twice for the letter or are still waiting for your gear, please contact us at [email protected] or through the chat option on our website. Include your order details so we can resolve this quickly.
Thank you for your patience, and we’re here to ensure you receive everything you need. 🐾💙
It was really easy to fill out and like a day and a bit later i got my approval and i just printed it out and i was all set!
Hi Brooklynn,
Your kind words truly mean a lot to us! Thank you for choosing Support Pets—we’re here to make your journey even better. Have an amazing day!
Sam is a 16-month-old golden doodle who goes everywhere with my wife and me. She now has creds to by-pass needless scrutiny and barrier to entry. She is without question an ESA who now has her stripes.
Hello Peter,
We’re thrilled to know that you’ve had such a positive experience with Support Pets! Your support inspires us every day. Have a beautiful day ahead!
Had to request over and over again. Too many people responded via email until I received papers.
Never a phone number to call, and the paperwork came very late for landlord.
Hello Diane,
We sincerely apologize for the delay and any confusion caused by multiple responses to your request. This is not the experience we aim to provide, and we understand how frustrating it must have been for you, especially with a time-sensitive situation like submitting paperwork to your landlord.
We appreciate your trust in us and will work on improving our processes to ensure a smoother and more efficient experience for all our clients.
So appreciate this loving service for people and pets who need this bonding help. Blue was a rescue dog who is very loved.
Excellent no issues at all. Everyone very nice and reached out quickly
Hi Stacy,
Your feedback has truly brightened our day! Thank you for trusting Support Pets, and we hope your day is as amazing as you are!
All I gotta say is that support pets help me a lot and that im grateful for that.
Hello Belynda,
We’re so happy to hear your positive thoughts! Thank you for supporting Support Pets. Wishing you a day filled with joy and success!
I love that my dog is certified now it makes my life so much easier but I do recommend that there will be a customer service number just in case. I was having troubles at first finding my papers and I wish it was a easier and faster communication system
Hello Karah,
We’re so glad to hear that certifying your dog has made life easier for you! Thank you for your feedback about customer service. While we don’t currently have a phone line, we do offer email and chat support, which are efficient and designed to resolve issues quickly.
If you ever need assistance, feel free to contact us via [email protected] or through the chat option on our website. We’re always here to help! 🐾💙
I was referred by a friend and got my papers within the same day! Definitely would recommend.
Hi Jared,
Your kind feedback is greatly appreciated! We’re so glad to have you as part of the Support Pets family. Have a joyful and fulfilling day!
It was wonderful and easy at a really good price. I would recommend it to anyone who want to certify their furry friend without the anxiety and hassle of having to jump through so many hoops
Hello Lindsey,
Thank you for your lovely feedback! We’re honored to have been able to serve you through Support Pets. Wishing you a bright and happy day!
The process was so simple, easy, and received my documents fast. Highly recommend
Hello Kristen,
We’re so grateful for your thoughtful comments! Thank you for trusting Support Pets—we’re so glad we could be part of your journey. Have an incredible day!
Took a few days to get back to me but they fixed my info and mistakes
Hello Brittany,
Your support makes our work so rewarding! Thank you for sharing your positive experience with Support Pets. Wishing you a fantastic day ahead!
Easy to apply for not many questions and was replied to in a fast manner
Hello Marlene,
We’re so happy to know that Support Pets made a difference for you! Thank you for your feedback—it truly motivates us. Have a beautiful day!
As always, customer support was very helpful. There was a technical glitch that was fixed immediately.
Hello Leigh,
Your kind words inspire us every day! Thank you for trusting Support Pets, and we hope your day is filled with joy and positivity.
Customer service took forever and it took 3 months to get the paper revised to how I wanted it
Hi Karen,
It’s wonderful to hear your positive feedback! Thank you for being part of the Support Pets community. Have a fantastic day ahead!
Classes have been great...i am excited to say i received all documents. You are wounderful for giving us our life back and the freedom to go anywhere with tin tin.
Hello Lisa,
Thank you for your glowing review! We’re so proud to have earned your trust at Support Pets. Wishing you a day filled with happiness and good vibes!
Me siento tranquilo llevándola a todos lados conmigo, es sentir paz en donde sea que vaya…
Hola Yonkel,
¡Sus amables comentarios hacen que todo el esfuerzo valga la pena! Gracias por elegir Support Pets. ¡Esperamos que su día sea tan increíble como sus comentarios! 🐾😊
It's been days and I'm still missing the digital pass for one of my pets and I thought they would have their pictures on a certificate
Hello Kierra,
We’re sorry to hear about the delay with your digital pass and the certificate for your pet. This is not the experience we want you to have, and we sincerely apologize for the inconvenience.
Please reach out to us, we've sent you a private message with details.
We appreciate your patience, and we’re committed to ensuring you receive everything you need for your pets as quickly as possible. 🐾💙
Hi Brady,
It’s so rewarding to hear from satisfied customers like you! Thank you for your support and trust in Support Pets. Have a wonderful day!
It was fast and easy and very informative would recommend!
Hi Patrick,
Thank you for your uplifting words! At Support Pets, we’re dedicated to your happiness, and we’re thrilled to have met your expectations. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laurie,
Thank you so much for your wonderful feedback! We’re so glad that Support Pets could bring value to your life. Wishing you an absolutely fantastic day!