On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall was a good experience but they keep adding stuff when you're trying to check out and I thought I was getting one price and then all of a sudden, I was paying another price. So there was a lot more money than I expected. But because I needed the paperwork ASAP. I just sucked it up and accepted it. But disappointed that they keep adding stuff on and they make it almost impossible to check out. That's why I didn't give them a higher rating.
II think the description of what is needed was a bit difficult to choose. I would have probably liked instructions on what to do next regarding travel.
Hello Angela,
Thank you for choosing us, and we appreciate your feedback about the process. We’ll work on improving our instructions to make things clearer moving forward.
Regarding travel with your ESA, here’s what you need to know:
Before traveling, check directly with the airline, transportation provider, hotel, or other establishments to confirm if they accept ESAs and ESA letters. If they do, simply provide them with your ESA letter as proof. Each company has its own policies, so confirming ahead of time is always the best approach.
If you have further questions, feel free to reach out—we’re here to help! 🐾💙
The entire process is easy and hassle free. And renewals are a breeze. Best thing I've done for my dog.
Hi Christina,
We truly appreciate your kind review! It’s always a joy to know we’ve met your expectations. Wishing you a fabulous day!
I am so happy it was quick and easy to apply for the emotional support animal. I am no able to take my little buddy with me wherever I go
Hello Candace,
Your kind words made our day brighter! Thank you for choosing Support Pets. We’re so glad to have made a positive impact. Have a beautiful day!
I went through the process twice to get renewed, and no place on website on my account to see my pet info. I have no clue if you are mailing out a renewal card for me, or if I will not get one. No one wants to carry around a psychiatrist letter unless it's specific to renting.
Hello Joy,
We apologize for the confusion and delays with your renewal. Your ESA letter is typically delivered within 48 hours of approval, and physical items like ID cards can take up to three weeks. If you haven’t received them or have trouble accessing your pet's info, please contact us, we've sent you a private message including details.
For convenience, ESA ID cards and vests can also be purchased separately if needed. We appreciate your patience and are here to help resolve this promptly. 🐾💙
Received documents and ESA vest quickly. Usually, clothes fit large on my dog, so I ordered one fuse down. The vest was just a tight around the belly. I emailed to see about exchanging and I received a reply within the hour. Thank you!
Hi Sarah,
Thank you for sharing your wonderful experience! We’re so glad to hear that you received your documents and vest quickly and that our team was able to assist you with the exchange so efficiently. It’s heartwarming to know that your Shih Tzu mix is such a great travel companion and brings you comfort during challenging times. 🐾💙
We’re honored to support you, especially with your sons serving in the military—thank you to them for their service! If there’s anything else we can do to help, don’t hesitate to reach out. Wishing you and your furry traveler many smooth and comforting journeys ahead! 😊✈️
My experience was wonderful and I appreciate all the documentations. The only thing I do have an issue with is a second pet tag for my second pet. I thought I was getting two since I put down to emotional support.
Hi Trakisha,
Thank you for your heartfelt words! At Support Pets, we’re committed to making a difference, and your feedback reassures us. Have a great day!
If you have more than 2 animals then its difficult to get another letter. They were very quick about getting my letters to me.
Hello Katie,
Thank you for sharing your experience! While it’s true that having more than two Emotional Support Animals (ESAs) can require additional evaluation, we’re glad to hear the process was quick and efficient for you. If you ever need assistance or have further questions about adding more ESAs, feel free to reach out—we’re happy to help! 🐾💙
I was happy with the quick service I had and happy to get my documents.
Hello Leah,
We’re so glad to hear that you were happy with the quick service and your documents! It’s wonderful to know that our customer service team responded promptly and resolved your concerns. If you need anything else, we’re always here to help. Thank you for choosing us! 🐾💙
The process was very quick and easy to do easy to understand and easy to communicate with anybody if in need
Hello Leah,
We appreciate your kind feedback so much! It’s a pleasure to serve you through Support Pets. Wishing you a day filled with smiles and good vibes!
Very durable vest thank you very much! 🐶🐶🐶🐕🐕🦮🦮🐕🦺🐕🦺🐩🐩🧡💛💚💙💜🤎💓🔥💕💞💟💌💗🤍😀😃😄😁🙂🙃😊😊
Hello Susan,
Thank you for your thoughtful feedback! It’s customers like you who make our work at Support Pets so fulfilling. Have an amazing and uplifting day
I am very grateful for the service provided and quickness I received the ESA forms but I was taken back a bit by the numerous amount of emails and texts I received while waiting for the approval and after. I wanted to get the ESA vest and other articles for my fur baby but could not afford it the day I first placed my order. And now the emails keep coming even though I've already purchased the ESA package. And now I can't go back and re-order the vest since it's combined in the initial package which makes no sense for me to order a new ESA approval as the current is good for a year. So now I'm forced to unsubscribe to avoid the influx of advertising.
Hello Yvette,
We’re truly sorry for the frustration caused by the influx of emails and texts, and we appreciate your feedback—it helps us improve! You don’t need to reorder an ESA package to get the vest or other items for your fur baby. These can be purchased separately at https://www.supportpets.com/shop.
We apologize again for the inconvenience caused by our emails, and you’re welcome to disregard or unsubscribe from them if they no longer serve your needs. Thank you for choosing our service, and we’re here if you need further assistance! 🐾💙
Quick response, very informative and well detailed explanation of eligibility. Thank you!
Hello Laurie,
Thank you so much for your wonderful feedback! We’re so glad that Support Pets could bring value to your life. Wishing you an absolutely fantastic day!
Easy and fast to obtain certificate. Haven't used it yet. Also still waiting on gear.
Hello Joanne,
We’re glad you found the process easy and fast, and we’re here to help address your concerns. If you’ve been charged twice for the letter or are still waiting for your gear, please contact us at [email protected] or through the chat option on our website. Include your order details so we can resolve this quickly.
Thank you for your patience, and we’re here to ensure you receive everything you need. 🐾💙
It was really easy to fill out and like a day and a bit later i got my approval and i just printed it out and i was all set!
Hi Brooklynn,
Your kind words truly mean a lot to us! Thank you for choosing Support Pets—we’re here to make your journey even better. Have an amazing day!
Sam is a 16-month-old golden doodle who goes everywhere with my wife and me. She now has creds to by-pass needless scrutiny and barrier to entry. She is without question an ESA who now has her stripes.
Hello Peter,
We’re thrilled to know that you’ve had such a positive experience with Support Pets! Your support inspires us every day. Have a beautiful day ahead!
Had to request over and over again. Too many people responded via email until I received papers.
Never a phone number to call, and the paperwork came very late for landlord.
Hello Diane,
We sincerely apologize for the delay and any confusion caused by multiple responses to your request. This is not the experience we aim to provide, and we understand how frustrating it must have been for you, especially with a time-sensitive situation like submitting paperwork to your landlord.
We appreciate your trust in us and will work on improving our processes to ensure a smoother and more efficient experience for all our clients.
So appreciate this loving service for people and pets who need this bonding help. Blue was a rescue dog who is very loved.
Excellent no issues at all. Everyone very nice and reached out quickly
Hi Stacy,
Your feedback has truly brightened our day! Thank you for trusting Support Pets, and we hope your day is as amazing as you are!
All I gotta say is that support pets help me a lot and that im grateful for that.
Hello Belynda,
We’re so happy to hear your positive thoughts! Thank you for supporting Support Pets. Wishing you a day filled with joy and success!
I love that my dog is certified now it makes my life so much easier but I do recommend that there will be a customer service number just in case. I was having troubles at first finding my papers and I wish it was a easier and faster communication system
Hello Karah,
We’re so glad to hear that certifying your dog has made life easier for you! Thank you for your feedback about customer service. While we don’t currently have a phone line, we do offer email and chat support, which are efficient and designed to resolve issues quickly.
If you ever need assistance, feel free to contact us via [email protected] or through the chat option on our website. We’re always here to help! 🐾💙
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for your feedback! We’re glad you had a good experience overall, but we’re sorry to hear that the checkout process felt unclear. To clarify, additional items offered during checkout are completely optional and not mandatory. The price of the ESA letter itself should always be clear, and we’ll work on making that even more transparent moving forward.
If you have any further concerns or need assistance, don’t hesitate to reach out—we’re here to help!