On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I originally had an American Pitbull that I used Support Pets a few years ago. I got a new pup they still had my info and put me as a renewal, so it took no time! Fast and Easy!
Getting my documentation was quick and easy. Representatives are very helpful.
We are happy to hear that!
Our goal is a fast, easy and safe service! Our customer support is also 24 hours ready to assist! Count on us!
Thanks for trusting and choosing Support Pets!
Thank you so much for helping me out. This letter just helped me not to get kick out of my apartment,and be out in the street with my dog and kids.
Hi there! You’re very welcome! We’re so glad we could help during such a challenging time. Knowing you and your family can stay together with your dog means the world to us.
Enjoy it to the fullest!
If you need anything else, we’re always here for you. Thanks for trusting and choosing us
Take care!
Easy to use with additional support tools shown for your consideration and use. Many thanks.
Hello Larry,
Thank you for your kind words! We’re so glad you found the process easy to use and appreciated the additional support tools. If you need anything else, we’re always here to help. Many thanks to you as well! 🐾💙
Hi Rusty,
Thank you so much for the 5 stars! 🌟 We’re thrilled to have your support and are here for you anytime you need us. Give your furry friend an extra cuddle from all of us! 🐾💙
The process is easy. Although I am still waiting for my pet's vest, ID tag etc., the process is quick and easy.
Hi there!
Thanks for your review and support!
Your physical items will arrive soon! Enjoy it to the fullest with your furry friend!
If you ever need assistance, please just contact our customer support. We are always here for you.
Thanks for trusting and choosing us
I haven't turned it in to my landlord yet.ill be dropping it off today.thanks
Hello Christina,
That’s wonderful to hear! We’re wishing you the best as you share your ESA documentation with your landlord. If you need any additional support or have questions along the way, don’t hesitate to reach out. Thank you for the 5 stars—we appreciate it! 🐾💙
I filled out all of the paperwork did the questionnaire received my package in the mail only to find the pet vest was extremely too small tried to contact someone to correct the issue have not heard anything back nor received a vest that actually fits my pet my pet would wear I presume probably a size medium I was sent a 2X small vest it will not work for me other than that I am somewhat satisfied with the overall experience has taken quite a long time to fulfill
Hello there,
We sincerely apologize for the inconvenience caused by receiving the incorrect vest size and the delay in resolving the issue. This is not the experience we want for our customers, and we deeply appreciate your patience.
Please reach out to us again, we've sent you further details on a private message.
Thank you for your understanding, and we’re committed to making this right for you and your furry companion. 🐾💙
Fast and easy! Super great! Love the services. Exactly what was promised!
Hello Pachia,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that we could deliver exactly what you needed. If you ever need anything else, we’re here for you. Give your furry friend a hug from us! 🐾💙
My experience was very informative, helpful and received all my documents in a timely manner.
Hello Theresa,
Thank you for your thoughtful words! We’re so glad we could provide a service you’re happy with. Have a fantastic day!
Love it. Documents are very helpful and useful. I'm grateful to have support pets for my pet.
Hi Graciela,
Your positive feedback truly warms our hearts! Thank you for letting us know. Wishing you a day filled with joy and success!
Love support pets. I did get a lot of emails with documents so it was a little confusing. Also it said the cost was $99 to renew but I got charged $134. Still cheaper than my rent price for a pet.
Hello Cassandra,
Thank you for your feedback! We’re glad you love Support Pets, and we appreciate your honesty about the process. We’re sorry to hear that the emails and pricing details caused some confusion. Additional costs may have been due to optional items or services selected during checkout, but we’ll work to make this clearer in the future.
If you have any further questions about your charges or need assistance, feel free to contact us. We’re happy to help and grateful for your understanding! 🐾💙
Support Pets respond to your questions and situations in a timely fashion. It's very easy to complete the forms and receive your official support papers.
Hi Michelle,
We’re so grateful for your kind words! Knowing we’ve made a difference means the world to us. Have an incredible day!
Fast, efficient, non stressful. Easy to answer and respond.
Hi Desdanee,
Your satisfaction is the best reward we could ask for! Thank you for sharing your thoughts. Have a wonderful day ahead!
From the beginning to the end, the process was so easy and the services provided were very clear and understandable.
Hello Candice,
It’s amazing to hear such great feedback! Thank you for choosing us. Wishing you a day full of happiness!
Very quick and professional. Snoop has started eating and shopping with us.
Hi Patrick,
We’re delighted to know that you’re pleased with our service! Your support for Support Pets is greatly appreciated. Wishing you an amazing day!
I can't seem to find where my order for my fur baby's gear is or how to login to my account to possibly even track it. So much information but that doesn't seem to be part of all of the emails I've received
Hello Stephanie,
We apologize for the inconvenience you're experiencing in tracking your order and contacting our support team. To assist you in locating your fur baby's gear and to provide a tracking number, please reach out to our customer support. You can contact us via email at [email protected] or use the chat option available on our website. Please include your order details and the email address used during purchase to help us locate your order promptly.
If you haven't received a tracking number yet, please check your email's inbox, spam, or junk folders, as tracking information is typically sent once the order is shipped. If it's been over three weeks since you placed your order and you haven't received the tracking information, please let us know so we can resolve the issue as quickly as possible.
I love support pets the best out there my dog is my happiness and can be with me all the time thank you
Hello Darnell,
Thank you for such encouraging feedback! It’s customers like you who make our work so fulfilling. Have an awesome day!
Overall was a good experience but they keep adding stuff when you're trying to check out and I thought I was getting one price and then all of a sudden, I was paying another price. So there was a lot more money than I expected. But because I needed the paperwork ASAP. I just sucked it up and accepted it. But disappointed that they keep adding stuff on and they make it almost impossible to check out. That's why I didn't give them a higher rating.
Hello Robert,
Thank you for your feedback! We’re glad you had a good experience overall, but we’re sorry to hear that the checkout process felt unclear. To clarify, additional items offered during checkout are completely optional and not mandatory. The price of the ESA letter itself should always be clear, and we’ll work on making that even more transparent moving forward.
If you have any further concerns or need assistance, don’t hesitate to reach out—we’re here to help!
II think the description of what is needed was a bit difficult to choose. I would have probably liked instructions on what to do next regarding travel.
Hello Angela,
Thank you for choosing us, and we appreciate your feedback about the process. We’ll work on improving our instructions to make things clearer moving forward.
Regarding travel with your ESA, here’s what you need to know:
Before traveling, check directly with the airline, transportation provider, hotel, or other establishments to confirm if they accept ESAs and ESA letters. If they do, simply provide them with your ESA letter as proof. Each company has its own policies, so confirming ahead of time is always the best approach.
If you have further questions, feel free to reach out—we’re here to help! 🐾💙
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there!
Thank you so much for your kind words! We're thrilled to hear that your renewal process was fast and easy, and we're glad we could assist you in getting your new pup registered quickly.
We appreciate your continued trust in our services! If you ever need anything, don't hesitate to reach out.