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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I've been wanting to get my dog as my ESA for awhile and I got recommended from a family member and it was a very easy simple process
I had great experience with support pets the specialist that help me get my dog certified made it easy and simple for me to get her certified. This was the best choice I made and I think everybody else should get their dog certified to be a support animal.
Hello Kara,
Your kind words are a true gift! Thank you for taking the time to share them. Have an outstanding day ahead!
Got my documents quickly and they make sure you received them
Hello Jasmine,
That’s fantastic to hear! We’re so glad the process was smooth and that you received your documents quickly. If you ever have any further needs or questions, we’re here to help. Wishing you and your furry friend all the best! 🐾💙
Fast, Easy and Efficient! Thank you Support Pets for making this process a seamless experience.
Hello Laurie,
It’s customers like you who make our work so rewarding! Thank you for your amazing feedback. Have a great day!
Application was straight forward and process time was short.
Hi Xu M.
We’re overjoyed to hear about your experience! Your satisfaction means everything to us. Have a fabulous day ahead!
This is my second year with Support Pets. I returned because of the ease of the transaction and all the Add-ons available. Thank you Support Pets.
Hello Colleen,
Thank you for your warm feedback! It’s always great to hear we’re on the right track. Have a fantastic day!
It only took a couple minutes to do and everything was set. Had to get ahold of customer service just because I have two animals and wanted to make sure that they were both included. They answered my questions with fast and precise execution. Thank you so very much for all the hard work.
Hi Melissa,
Your kind feedback brightened our day! Thank you for taking the time to share your experience. Wishing you an amazing day ahead!
Quick and effective! I had a great experience with you guys. Thank you!
Hello Sebastian,
It’s such a pleasure to hear from happy customers like you! Your support keeps us motivated. Have a beautiful day!
Good but I paid extra for the harness and it was too small. I've been waiting weeks now for a new replacement with no luck of when I will get a replacement.
Hi there!
We are sorry that the harness was not a perfect fit. Please contact our customer support, keep in touch and our representatives will guide and assist you with the exchange.
Send an e-mail to [email protected]
Or click the "chat" on our website.
Thanks for trusting and choosing us
Very easy to get this but I have found that it doesn't work everywhere. Your pup/dog has to be registered as a service dog for him /her to go with you everywhere.
Hi there!
Yes, ESAs and Service Animals are different, have different responsabilities and are protected by different laws. All those details are explained on our site.
We work with both ESAs and service animals. Feel free to check our PSD courses or contact our customer support and our representatives wil lguide and assist you with any questions you might have.
Send an e-mail to [email protected]
Or click the "chat" on our website.
Thanks for trusting and choosing us
Everything about this experience was easy. Having your animal become certified as an emotional support was made easy here. The questions and directions were very clear.
Thanks for your review and support!
That's our goal! To provide a clear, safe and easy service to help those in need.
Enjoy every second with your ESA
Thanksfor trusting and choosing us!
Experience was wonderful I've already referred so many family and friends to do the same thing because they have similar situations as me
Hi there! Thank you so much for your kind words and referrals! We're so happy that we could help, and it means the world to us that you're sharing your experience with others. Enjoy it to the fullest with your ESA
Thanks for trusting and choosing Support Pets!
Hi there! Thanks for your review and support! It is our pleasure to assist.
Enjoy every second with your furry friend!
Thanks for trusting and choosing us
I was skeptic at first but they have step by step information and emails to explain what's next and how long it's should take. The emails do have a lot of offers for extra items and packages so it was overwhelming and alot to go through but worth it. Got both my cats registered as my E.S.A which took off a lot of the stress that comes with moving to a new place and pet fees are ridiculously expensive.
Thank you for sharing your experience!
We’re glad the step-by-step guidance and communication made the process easier for you. We understand how overwhelming the additional offers can feel and appreciate your feedback—we’ll work on improving that.
Congratulations on registering your cats as your ESAs, and we’re happy we could help ease the stress of your move.
Enjoy it to the fullest
If you need anything else, we’re here for you!
No confirmation number is this a scam?
Muy rapido y fácil el proceso, la página muy fácil de entender todo el proceso. Gracias.
¡Muchas gracias por tu comentario!
Nos alegra saber que encontraste el proceso rápido y fácil, y que la página fue clara y sencilla de usar. Estamos aquí para ayudarte siempre que lo necesites.
¡Gracias por confiar en nosotros! 😊
Super easy and quick process! Definitely would recommend for any ESA needs
Awesome!
That's our goal! A fast, easy and safe service!
Thanks for your support and recommendation!
Count on us
Es una buena experiencia para mí y mi mascota, muy eficiente y eficaz
Hola! ¡Gracias por compartir tu experiencia!
Nos encanta saber que fue positiva para ti y tu mascota. Siempre estamos aquí para ayudarte de manera eficiente y eficaz.
¡Gracias por elegirnos!
The time spent getting my renewal was very short and fast. Everyone was very nice.
Hi there! Thanks for your positive review!
Our customer support will love to hear that! Our team is 100% dedicated to guide and provide a hassle-free assistance.
Whenever you need us, we're just one message away! Count on us!
ESA was not accepted by management. Was instead threatened with removing my animals within 48hrs or eviction and $500 fine.
Hi there
Thanksfor your review and feedback
We apologize if you had issues with your landlord. Unfortunately we cannot provide any legal advise. If you have any questions or need a refund, just contact our customer support and a representative will assist you.
Send an e-mail to [email protected]
Or click the "chat" on our website.
Thank you
Loved how easy and quick the process was. I will always recommend y'all!
Hi there! Thank you so much for your feedback and recommendation
It is our pleasure to assist and to serve
Thanks for trusting and choosing us for your ESA needs
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kenneth,
We’re so happy to hear you’re satisfied! Your feedback is invaluable to us. Wishing you a wonderful day filled with smiles!