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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was good. Easy to navigate the system. Overall I have been happy but I am waiting for the apparel.
Hello Elizabeth,
Your message just made us smile! Thank you for your encouraging feedback. Have a fantastic day!
I love how fast I received my ESA documents for my little fur buddy. I am beyond happy and excited. I love how they have 24 hour services if you have any questions. I love how I can just reach out and my issues can be resolved instantly. Thank you supportpets!
Hi Tamirrah,
We truly value your feedback! It’s wonderful to know we’ve met your expectations. Have a splendid day ahead!
It was a mix up but I think we have it handle. Everything is fine now
Hello Calvin,
We’re happy to hear that the process was quick and easy for you! While we apologize for the initial mix-up, we’re glad it has been resolved and that everything is now sorted out. If you need any further assistance, feel free to reach out—we’re always here to help! 🐾💙
I love the treatment from the customer service department. They are fast and very helpful. The harnest fits my dogs great, thank you!
Hello Nadja,
Your kind words motivate us to keep doing our best! Thank you for sharing your experience. Have a lovely day!
Fast and easy. Contained all of the necessary components and didn't need to sign for anything.
Hello Mark,
Thank you for your heartfelt feedback! It’s an honor to serve you. Wishing you an amazing day!
I recently adopted Buddy from an animal shelter. His previous owner went off to college and was unable to care for him or bring him along. I did not want that to ever happen to him again and someone recommended this service to me and now my buddy comes with me everywhere.
Hello Jonathan,
Your support brightens our day! We’re so grateful for your kind words. Have a great day ahead!
Apartment complex reluctant to accept. Wanted Drs address which I didn't have.
Hi Mary,
What a wonderful message to receive! Thank you for trusting us. Have a day full of sunshine and smiles!
Quick and easy process, I just wish it lasted longer than a year
Hello Ashley,
Your feedback is the highlight of our day! Thank you so much for sharing. Wishing you a beautiful day ahead!
My emails with paper work and my dog's harness arrived in just a few days.
Am still awaiting arrival of her badge. I appreciate the customer service in
Attending to the delivery of her badge.
Hello MaryAnne,
We’re so glad to hear you received your paperwork and harness quickly! We apologize for the delay with the badge but are happy to know our customer service team is assisting you. If you have any additional concerns or need further updates, feel free to reach out—we’re here to ensure you receive everything you need. Thank you for your patience! 🐾💙
Challenging, for an 83 year old non techy or computer person
The easiest process with 0 complications. Good response time and documents arrive on time.
Hello Gisselle,
We’re so glad to have made a difference! Thank you for your thoughtful feedback. Have a fantastic day!
It was easy and very helpful and useful. I'm going to recommend it to everyone
Hello Susan,
Your satisfaction is our greatest reward! Thank you for letting us know. Wishing you a day filled with joy!
I love how fast it was to get my approval and now just waiting on vest and tag
Hi Nora,
It’s customers like you who make our work so rewarding! Thank you for your kind words. Have a spectacular day!
The Dr.'s letter was accepted by our rental mgmt immediately. We received the support animal tag for our Pomchi Lobo and a nice Certificate. We paid almost $150, however and thought we would get more. Has everything been sent?
Hello Randolph,
Thank you for sharing your feedback, and we’re glad to hear the ESA letter was accepted by your rental management and that you’ve received the support animal tag and certificate for Lobo. If you’re unsure whether everything included in your order has been sent, we recommend reaching out to our support team.
Please contact us at [email protected] or via the chat option on our website with your order details so we can confirm the status and ensure you’ve received everything you expected. Thank you for your patience, and we’re here to help! 🐾
It was easy to see if my cat qualified. Now I will have options as to where I live.
Hello Joan,
Your positive feedback means everything to us! Thank you for sharing your experience. Have an amazing day!
The process of getting my approval for my Lance as an ESA and the necessary vest has given me peace of mind so we can move forward with our lives.
Hello Elyce,
We’re so grateful for your kind words! Your feedback keeps us motivated to do our best. Have a fantastic day!
Easy quick service. Professional install. Knowledgeable installer.
This was a very quick and easy process and relieved stress for me as I planned for a move into a new place. After this, I knew my fur babies were safe from landlords and I could keep them with me. They are both cuddling with me now and I can't imagine not having them with me.
Hi Vikki,
Thank you for taking the time to share your thoughts! It’s a pleasure to serve you. Wishing you a truly wonderful day!
I was helped right away I was given a link and a PDF document to use for travel and the landlord if I ever needed it.
Hi Elena,
We’re so happy to hear this! Your satisfaction is our priority, and we’re grateful for your kind words. Wishing you a wonderful day!
After losing my Bear last year, you are the place I came to when I got Gus. This allows me to keep Gus with me any place I go.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laurie,
We’re sorry you’re having trouble registering Fozzie. Please visit www.supportpets.com, complete the quiz, and if approved, you’ll receive your ESA letter within 48 hours of payment.
Have a nice day!