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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a easy and efficient. Hopefully I do not have any issues with my ESA documentation.
Easy and simple. The process was spelled out fairly well and costs were efficient.
Hello Alexis,
Thank you for your glowing feedback! We’re so happy we could meet your expectations. Have a fantastic day ahead!
Hello Justin,
Your message just made our day! Thank you for your kind words and support. Have a great day!
I believe I've paid more than once and still have not received my documents from my pets
Hello Stephanie,
We sincerely apologize for the difficulties you’ve experienced with renewing and receiving your documents. This is not the standard of service we strive for, and we deeply regret the frustration this has caused.
If you believe you’ve been charged multiple times or still haven’t received your documents, please contact us directly, a private message has been adressed with further details.
We appreciate your patience and your trust in us, and we’re committed to making things right for you and your pets. 🐾💙
It was easy to do and complete and all information was available
Hello Rosemary,
We’re thrilled that you’re happy with our service! Your feedback inspires us every day. Wishing you a lovely day ahead!
Service & products are perfect and my pup is always protected and able to be with me. She was a stray early on & gets bad separation anxiety. And after my divorce and losing my father I get severe depression. We are able to do most everything together and help each other by having her ESA status & vest. We are blessed to have the help of Support Pets.
Hi Alisha,
What a joy to read your feedback! Thank you for choosing us and sharing your experience. Have a wonderful day!
Honest company great service true to there word received my esa letter in 2 days. Will definitely recommend to others.
Hello Mark,
Your satisfaction means the world to us! Thank you for letting us know we’re doing things right. Have a splendid day!
I do wish my reasons for why we need this could save for future reasons why. I spilled my heart out the first year and it gets harder for me to remember what I wrote the previous years, but otherwise love this so much. Thank you.
Hi Denise,
We’re so grateful for your thoughtful feedback! It’s wonderful to know we’ve met your expectations. Have an amazing day!
You made a daunting task simple and straight forward. It changed our lives! Thank you so much!
Hello Shannon,
Thank you for your fantastic review! Your support keeps us going strong. Wishing you a brilliant day!
I went online on a Monday night and had certifications in my inbox by Tuesday afternoon! Very simple to fill out questionnaires and other information, the whole process took maybe 20 minutes!
Hello Audrey,
That’s fantastic to hear! We’re so glad you found the process quick and straightforward, and it’s wonderful that you received your certifications so promptly. If you ever have any questions or need further assistance, we’re here to help. Wishing you and your furry companion all the best! 🐾💙
Received my documents on time! Awesome customer service!
Hi Stella,
Your positive words are such a gift! Thank you for being part of our journey. Have a cheerful day ahead!
It was easy, cheaper than other places that I looked into and the response time was fast.
Hello DeAnnaLynn,
Thank you for your feedback! We’re thrilled to hear you found the process fast, easy, and affordable. Providing a seamless experience is what we strive for, and we’re glad we could meet your expectations. If you ever need anything else, we’re here to help. 🐾💙
Really helpful and quick with the response. No issues at all
Hello Carolyn,
Your feedback is music to our ears! We’re so happy to hear this. Have a truly wonderful day!
I received my decision quickly and the application was easy to fill out. I was able to get my letter from a licensed doctor in a matter of Less then 15 minutes.
Hello Lorena,
Thank you for your encouraging words! It’s feedback like yours that makes everything worthwhile. Wishing you a fantastic day!
They help you to feel comfortable with your pets when you suffer from an illness
Hi there! Thanks for your positive review and support!
We are happy to know that you felt comfortable with our services, that's our goal! A fast, easy and stress-free process to help those in need!
Enjoy every second with your ESA
Thanks for trusting and choosing us
I like your service and it quick response. I don't have much more to say
Hi there! Thanks for your review and support
We aim to provide an easy, fast and hassle-free service, and we are happy that it worked for you!
Thanks for trusting and choosing us
Helped a lot for more then 1 reason I'm very grateful that support pets approved me and my coco my experience has been great
Hello Leiya,
We’re so glad you had a great experience! Thank you for sharing your thoughts. Have an exceptional day ahead!
I was told one price, charged more than I expected. Asked for an adjustment and received it. Gotten an email indicating that I would receive an ESA Vest and Leash but then was told it wasn't included in the package I signed up for. Very confusing
Hi there!
We apologize for any inconveniences that we might have caused you.
We have a plethora of items, bundles and packages with different prices. If you have any doubts about the items we sell or your order, we have a customer support team that works 24 hours to assist you! Just contact us and a representative will always guide you:
Send an e-mail to [email protected]
Or click the "chat" on our website.
Count on us
Hello Kyla,
We’re thrilled to receive your feedback! It means so much to us. Wishing you a happy and productive day!
Hi my name is Debra and my loving fur baby name is Blu. We enjoy the comfort of being able to travel with no hassle. She provides great support for me. I could have not made a better choice to get ESA support for me and my fur ever Luv. TY for you do to keep our fur babies safe, happy and with us.
Hi Debra,
Your kind feedback makes all the hard work worth it! Thank you so much. Have a joyful day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriella,
We’re so glad to hear this! Knowing we’ve made a difference makes our efforts worthwhile. Have an incredible day!