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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It is nice to be able to get an ESA when you aren't able to get a letter from your doctor right away. I don't like that you have to renew every year. I will probably get my letter from my doctor after this initial letter.
Application process was easy. I hesitated about applying, but when my dog passed 6 months ago, I knew I needed the ability to take my new dog with me to help with anxiety.
Hi Angela,
We’re so grateful for your kind words! Knowing that Support Pets could bring value to your life fills us with joy. Wishing you a wonderful day ahead!
Support pets isn't just a good thing its an improvement of my life to allow one of the joys of life be anywhere in go. I'm very thankful that we able to accomplish modern day programs like support pets to make it very easy and stream like to something that could of been very stressful.
Hello Hanssel,
Your support means the world to us! Thank you for choosing Support Pets and for taking the time to share your experience. Have an amazing day!
This is the second time I've used this service and they are fast detailed and they get the job done
Hi Alvin,
It’s always great to hear such positive feedback! Thank you for trusting Support Pets, and we hope your day is as fantastic as your words made us feel!
It was very easy to use the website. One thing I would have like was a document with his picture on hit for rental properties. I haven't use the Esa letter yet but will in the next couple of weeks. So going it goes well.
Hi Tamba,
We’re thrilled to hear that you’re happy with Support Pets! Your feedback keeps us motivated. Thank you, and have a truly wonderful day!
Very fast and easy to keep my pups with me at all times. Thanks Support Pet for all your help.
Hello Paola,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. Your support means the world to us. Have a fantastic day ahead!
You guys are awesome thank you so much for helping me and hagrid I am waiting for my vest now I ordered it like a week ago but otherwise in that you guys are great thank you for working
Hi Michelle,
We truly appreciate your feedback! Knowing that we’ve met your expectations inspires us to keep improving. Thank you for sharing your experience, and we hope you have an amazing day!
It was really helpful to use and figure out to get my sweet girl hollee registered!
Hello Emilee,
We’re so glad to hear that the process was helpful and that you were able to register your sweet girl, Hollee! She’s lucky to have you as her companion. If you need any further assistance or have questions, don’t hesitate to reach out. Wishing you and Hollee all the best! 🐾💙
Quick and easy! Would recommend to anyone trying to get an esa certification letter
Hi Vincent,
Your positive feedback brightened our day! We’re so happy to know our service made a difference for you. Thank you for choosing us, and we wish you a wonderful day filled with joy!
Service is always good and expedient. I feel so much better when I'm able to take my dogs with me to stores and while traveling. Thank goodness for SUPPORT PETS
Service is always good and expedient. I feel so much better when I'm able to take my dogs with me to stores and while traveling. Thank goodness for SUPPORT PETS
I'm pleased with the way Support Pets handled my request to certify my two dogs as emotional support animals. The process was quick and easy. The money I will save on apartment pet fees and pet rent is much more than the cost of certifying my fur babies.
Hello Kathrandra,
Thank you for your thoughtful feedback! It’s great to hear that you’re happy with our service. We’re here whenever you need us. Wishing you a great day ahead!
Ask questions on what I purchased they answered all my questions I am very satisfied but it will be nice if the had the option to put a picture of my dog in the ID card for verification to see if that dog matches the info that will be nice it's a good suggestion
Hi Johanna,
We’re so glad to hear you’re happy with our service! Your feedback motivates us to keep going. Have an incredible day ahead!
It was so simple! Thank you! I love being able to take him with me and by paying your one time fee, I saved over $600 in pet fees 😀
Hi Jessi,
Thank you for your kind words! It’s feedback like yours that keeps us striving for excellence. Wishing you a day full of positivity!
Everything is top notch with support pets. Thankful for this service.
Hi Joshua,
Your feedback truly made our day! Thank you for letting us know we’re on the right track. Have a wonderful day!
Super easy to use loved how quick and easy it was to get my furry friends esa certified
Hi Hailey,
We’re overjoyed to hear this! Your satisfaction is our top priority, and we’re so glad we could deliver. Enjoy your day to the fullest!
The process is quick and easy although in the selection process I was moving too fast and picked the wrong thing missing all the discounts.
Hello Tef,
Thanks a lot for your amazing feedback! It’s always a pleasure to serve wonderful customers like you. Have a fantastic day!
I've been using this service since 2020, and it has been incredibly helpful for my emotional and mental health, especially as a dog owner. When I moved into an apartment, I was concerned about the additional charges for my two pups. I was so relieved to find this service that allows me to avoid extra fees for them. This pet support has been a great help to me and many others. Thank you for assisting so many people!
Hi KC M.
Thank you so much for your wonderful feedback and for trusting us since 2020! We’re thrilled to know that our service has been such a meaningful support for your emotional and mental health and has helped ease concerns with your apartment and your two pups. 🐾💙
Your kind words about our quick responses and problem-solving mean the world to us. We’re here for you anytime you need assistance and are so grateful to be a part of your journey. Wishing you and your furry companions all the best! 😊
The program was simple and user-friendly. ESA documents were processed really quickly. So pleased with the wonderful customer service.
Hello Goktub,
What a wonderful message to receive! We’re thrilled to know you’re satisfied. Have a great day ahead!
I was happy that applying to have my dog registered as an emotional support animal was relatively fast and easy. It was a little annoying to get a bill for the Deluxe Package I paid for not in fact list the leash, not just the ESP VEST as part of the package. I was at first told via chat that the leash was a separate purchase when in fact, it was not. I then contacted Support Pets Customer Service to complain, and was able to submit proof that both were being offered at the $87.00 at the time of signing up and purchase. The issue was resolved through Customer Service chat and I will be getting both at no additional cost.
I think too many emails are sent urging new customers to upgrade your pets' status to a Service Animal. I just signed up for ESP Status and want to see how it goes without the additional sales pressure. Time will tell how good ESP status for my little dog and me really is. If I feel I need to upgrade, I already am aware that the option is available to me, thank you Support Pets.
Hello Anna,
Thank you for sharing your experience, and we’re glad to hear that your issue was resolved successfully through our customer service team. We appreciate your patience as we worked to ensure you received everything included in your Deluxe Package. It’s great to know you’ll be receiving the leash, harness set, ID card, Genius Tag Pet Tracker, and official ESA certificate soon.
We apologize for any frustration caused by the sales emails. Your feedback about the number of emails and the pressure to upgrade is noted, and we’ll work to improve the overall customer experience. If you need further assistance or have additional questions while waiting for your package, don’t hesitate to reach out. Thank you for choosing Support Pets, and we hope your ESA status makes a positive difference for you and your little dog! 🐾💙
The process was very clear and easy.
I'm so happy i can go everywhere with my dog without having problems.
Hello Liliana,
We’re so grateful for your kind feedback! Thank you for making our day brighter. Hope you have an equally bright day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Connie,
Thank you so much for your amazing feedback! At Support Pets, we’re dedicated to helping you, and it’s so rewarding to hear we’ve made a difference. Have a fantastic day!