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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This was an amazing thing that I've been really needing and wanting to do. It was simple and their were no issues.
This was so easy to renew my Baby's ESA papers. It was so very very helpful!
Hello Martha,
Your satisfaction means everything to us. Thank you for letting us know, and have a fantastic day.
I was hoping to be able to certify my cat in an easy cheaper way and you guys made that happen!
Hello Sonnaleise,
We’re thrilled to hear about your positive experience. Thank you, and enjoy a wonderful day ahead.
Very informative and great invaluable services to help one keep their pet at their side when needed without issues! I'm a repeat customer for life!😉👍
Hello Cassandra,
Your feedback is a gift to us. Thank you for your trust, and have a cheerful day.
My experience was more than fair. I appreciated the swiftness in the process.
Hello Brittany,
We’re so grateful for your kind words and support. Thank you, and wishing you a day filled with happiness.
It was fine but I would have preferred to speak with a person as I still do not know when my kit will be here.
Hi Kathi,
Thank you for your feedback! We understand how important it is to have clear communication, and we’re sorry you haven’t received updates about your kit. While we don’t currently offer phone support, our customer service team is available via **[email protected]** or through the chat feature on www.supportpets.com. They can provide you with the status of your kit and any additional details you need.
We appreciate your patience and are here to assist you! 🐾💙
Very quick and easy! The process was simple to follow. The Cyber Monday discount was awesome too!
Awesome! Thanks for your trust and support!
Enjoy every second with your ESA
Thank you for the quick and prompt support with making my documents. I will make sure to provide your information to others
Hello Gregory,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Support Pets. Your happiness means the world to us. Wishing you an amazing day ahead!
Took a few conversations back and forth but was able to get my cat ESA approved and my apartment documents signed by a licensed doctor so he can live with me rent free! Would highly recommend!
Hello Andrew,
We’re so grateful for your positive feedback! Knowing that Support Pets could make a difference for you truly brightens our day. Thank you for sharing your experience. Have a fantastic day!
No issues so far, quick to get the email once approved! Thanks
Hi Ashley,
Thank you so much for your kind words! We’re here to make a difference for you and your pet, and it’s wonderful to hear that we were able to do just that. We appreciate you!
I had a very good experience with Support Pets. Everything was very descriptive and the website let me know of all my options. The quiz was easy to take and did not give me any stress. The help after the certification was also good as well. I will definitely recommend this to website to other people.
Hi Sarah,
Your feedback brought a smile to our faces! Thank you for trusting Support Pets—it’s a pleasure to assist you. Wishing you a wonderful day filled with joy!
I'm so glad my fur babies are officially accepted every where I go.
Hi Sherrian,
Thank you for your lovely feedback! At Support Pets, we strive to provide the best for our customers, and it’s great to hear we hit the mark for you. Have an incredible day ahead!
The process was super easy to navigate and complete, and I was able to receive my documents quickly!
Hi Jessica,
Thank you so much for your kind words! We’re overjoyed to hear how much you appreciate Support Pets. Your support inspires us every day. Have a beautiful day ahead!
It was good 😌 this was easy and didn't cost to much and now I can take my ESA any where I need to I love it
Hello Ana-Alicia,
We’re so happy to hear that you had a great experience with Support Pets! Thank you for sharing your feedback—it truly means the world to us. Wishing you an amazing day!
My experience couldn't have been better. If you have a pet this is so simple it should be a no brainer. It took very little effort and now my pets are certified with documentation AND a license to display legitimacy. I am very pleased.
Hello Stone,
Your kind words truly made our day brighter! Thank you for choosing Support Pets and for letting us be a part of your journey. Have a fantastic day ahead!
Very reasonable pricing for their services and very quick on getting the documents. Such an attentive team!
Hi Destiny,
Hearing your positive feedback warms our hearts! We’re so glad that Support Pets could meet your needs. Thank you for your trust, and have a wonderful day!
Was super easy and quick. Enjoyable Experience so far! Will highly recommend.
Hi Rachel,
Thank you for the lovely feedback! At Support Pets, we’re dedicated to making a positive impact, and your words motivate us to keep going. Have an amazing day!
I renewed my emotional support pet Esa papers and you were very quick at getting back to me
Hello Diana,
We’re so glad to know you’ve had a great experience with Support Pets! Your feedback means so much to us. Wishing you a day full of happiness and positivity!
My experience was amazing. I received my documents within two days.
Hi Jalisa,
Thank you for sharing your wonderful experience! It’s customers like you who make Support Pets so rewarding to be a part of. Have a fantastic day!
Hello LeeAnn,
We’re glad to hear you’ve received your documents, but we’re sorry for the delay with your pet’s vest and other extras. Please reach out to us at **[email protected]** or use the chat feature on [www.supportpets.com](https://www.supportpets.com) with your order details, and we’ll look into this right away to ensure you get everything you ordered.
Thank you for your patience, and we’ll do our best to resolve this quickly! 🐾💙
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maniajah,
Knowing we’ve made a difference for you makes it all worthwhile. Thank you, and have an amazing day