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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I would've have liked to see the more information and what else I could have added instead of buying just what the website put in your face and had to buy the Esa without getting the rest of information
All done on laptop, quick and easy. Trying to come up with 50 words, it's either a good experience or not
Hi there! Thank you for sharing your experience!
We’re so glad to hear the process was quick and easy for you. It’s great that we could make a positive impression as the first choice you saw on Google. If you ever need anything, we’re here to help!
Thank you for trusting and choosing us!
I am very pleased with support pets. I have my pet registered for a few years now.
Hi there! Thank you for your positive review and support!
We’re so glad to hear you’re pleased with our service and have been with us for a few years. It’s great to know we could help you renew your documents smoothly. If you ever need assistance, we’re always here to support you!
Thanks for trusting and chosing us!
Fast and simple process! Requires 50 characters for feedback :/
Hi there! Thank you for your positive feedback!
We’re so glad to hear the process was fast and simple for you. If you ever need assistance, we’re here to help.
Thank you for trusting and choosing us!
Hi there! Thank you for your kind words!
We’re thrilled to hear that you had such a positive experience and that we could make the process easy for you. We look forward to helping you again in the future!
Thank you for trusting us!
I am happy with the service. It is a quick and easy way to be able to take your fur baby with you.
Hi there! Thank you for sharing your experience!
We’re so glad to hear you’re happy with the service and found the process quick and easy. Regarding the vest size, we’re sorry to hear it didn’t fit. Please reach out to our customer support team at [email protected](response within 48 hours) or use the chat on supportpets.com, and we’ll be happy to assist you with an exchange. We’re here to help!
Quick and easy is all I have to say other than I'm waiting on the vest & leash.
Hello there! Thank you for your positive review and support!
We’re so glad you found the process quick and easy—that’s what we aim for! Your vest and leash should be on their way soon, so keep an eye out. If you need anything in the meantime, don’t hesitate to reach out.
Thanks for trusting and chosing us!
I had a glitch with the offer and I was helped right away. The staff are kind and polite. My ESA paperwork was sent to me within a few hours.
Hello there! Thank you for sharing your experience!
We’re so glad to hear that your first renewal went smoothly and that you felt supported throughout the process. Troubl sounds like such a wonderful companion, and we’re happy to help ensure you have the comfort and security you need together. If you ever need assistance, we’re always here for you!
Thanks for trusting and chosing us!
I haven't gotten my vet and the other stuff in the package, the actual piece of paper that came in the package as well as the vest, the ID card, etc.
Hi there!
We’re so sorry to hear about this inconvenience!
Please know that our customer support team is available 24 hours to assist you and resolve this issue as quickly as possible. You can reach us at:
📩 [email protected] (response within 48 hours)
💬 Chat: Available on supportpets.com
Thank you for your patience—we’re here to make sure you receive everything you need!
The process to certify my pet as ESA was simple, easy to follow and a great way for me to have him with me at all times as needed with out any hassle. Thank you so much support pets!
It is our pleasure to assist!
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
I did have a mix up I didn't realize I had checked box for the new ESA CARD AND MEDICAL LETTERS, to be sent each year. But it was all straightened out by a wonderful woman named Honey, thank god for her 👍now I'm waiting on new card and tag for his collar before we leave for Florida in few weeks
Hi there! Thanks for your positive review and support!
That’s great to hear everything got sorted out!
It sounds like Honey was a lifesaver— I’m sure your new card and tag will arrive soon, just in time for your trip to Florida.
Count on our customer support team! We are always here to help!
Wishing you and your furry friend safe travels and lots of sunshine!
Thanks for trusting and chosing us!
My experience for the second year is definitely positive, fast response from them was great and appreciated. They reached out and took care of the renewal issue. I highly recommend this to anyone that needs. There are many sites out there but this one is definitely worth it
Hi there! Thanks for your positive review and support!
That’s exactly our goal—a fast, easy, and safe service! We’re so glad to hear that our efforts met your expectations and that you had a positive experience.
Thank you for your kind words and for trusting us. We’re here whenever you need us!
Ive or Coal has been certified for about 3 weeks and now they are telling me that it has expired
HI there!
We’re sorry to hear about the confusion with your certification.
Your satisfaction is important to us, and we’d love to help resolve this issue as quickly as possible. Please reach out to our customer support team at:
[email protected] (response within 48 hours)
Chat: Available on supportpets.com
We’ll make sure to get everything sorted for you. Thank you for reaching out!
Thank you Support Pets! I was able to get my cat approved as an Emotional Support Animal in just days! I was expecting a lengthy approval process like most health-related things tend to have, but literally THE NEXT DAY after filling out the forms, I received my ESA documents in my inbox. So grateful for you!
Hello there! Thanks for your positive review and support!
We’re thrilled to hear that the process was quick and easy for you.
Our goal is to make getting ESA documentation as smooth as possible, so it means the world to know we exceeded your expectations. Give your cat some extra love from us—they’re lucky to have you!
Thanks for trusting and chosing us!
A wonderful experience. Would used this service again. Thanks for all you'll do.
Hi there! Thank you so much for your kind words and support!
We’re happy to hear you had such a positive experience and that our service met your expectations. It means so much to know you’d recommend us to your friends and family.
We’re here anytime you need us—Thanks for trusting and chosing us!
Everything is very fast and easy to use. Thank you for do this for us
Hi there! Thank you so much for your kind words!
We’re so glad you found the process fast and easy—that’s exactly what we aim for. It’s our pleasure to help, and we’re here whenever you need us!Thanks for trusting and chosing us!
They're always helping and looking out for pets! I'm so grateful for their support and love. I recommend this service to anyone!
10/10! I would 100% recommend to everyone! I was completly honest and they help and have and was amazing the whole way through. It's honestly a lot easier then I thought it would be.
Hello there! Thank you so much for your glowing review!
We’re happy to hear you had such a positive experience and that we could make the process easier for you.
It’s our goal to provide clear guidance and support every step of the way.
Your kind words mean the world to us—thank you for recommending us!
Process was quick and easy. Instructions were very easy to follow.
Hi there! Thank you for your wonderful feedback!
We’re so glad to hear the process was quick and easy for you and that you found the instructions helpful.
Providing a seamless experience is always our goal. If you ever need anything, we’re here to help!
Thanks for trusting and chosing us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there! Thank you for your feedback!
We’re glad to hear you found the team friendly and kind, but we’re sorry if the website didn’t provide all the information you were looking for upfront. Your comment helps us improve the experience for everyone. It’s heartwarming to hear about the mutual support between you and your dog—what a special bond! If you ever have questions or need further assistance, we’re here to help.
Thank you for choosing us!