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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I needed to update Frankie's weight on the forms but no place to do that.
The steps are clear and easy to follow. Documents arrived very quickly.
Quick & easy. Had a great response from my apartment complex after meeting my new ESA certified puppy. This experience has not only brought me a life time companion but has allowed me to be my happiest self
Thank you for sharing your experience! We're so happy to hear that your ESA certification made a positive impact and that your apartment complex was accommodating. Most importantly, we love that you’ve found a lifelong companion who brings you happiness!
Wishing you and your ESA endless joy together.
Thank you for trusting and choosing us
My daughter referred Support Pet to me and I am so glad she did. The application process was easy to follow and the processing time was quick. I had to go into the website to shop for a harness and was having a hard time. I contacted Support Pets and was emailed all needed links asap.
Very impressed with their quick, thorough response and professional attitude.
It was a good experience. Happy to be able to have my puppy with me whenever possible.
Hi there! Thank you for sharing your experience.
We’re so glad we could help make it possible for you to have your puppy by your side. If you ever need assistance or have any questions, we’re here to support you.
Thank you for trusting and chosing us!
The process was fast and easy to get documents and get my dog certified
Hello there! Thank you for sharing your experience.
We’re so glad to hear the process was fast and easy for you. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re here to help.
Thanks for trusting and chosing us!
I received my documents and the expense was a great dealing with them
Hello there! Thank you for sharing your experience.
We’re so glad to hear that you received your documents and found the process smooth and satisfactory. If you have any questions or need further assistance, we’re here to help.
Thanks for trusting and chosing us!
Hi there! Thank you for your kind words.
We’re so glad we could help you get your two cats registered. Pets truly are family, and it’s wonderful to see how much they mean to you. If you ever need assistance, don’t hesitate to reach out.
Thanks for trusting and chosing us!
The whole process was easy-answered a few questions and submitted. Quick turn around time
Hi there! Thank you for sharing your experience.
We’re so glad to hear that the process was easy and the turnaround time was quick. If you ever have any questions or need assistance in the future, we’re here to help.
Thanks for trusting and chosing us!
It was ok until I got a text for a renewal when I'm a new customer. Text started ed that I need to update my info but bank statement shows both payments to Support Pets
Hi there! Thank you for sharing your experience.
We’re sorry to hear about the confusion regarding the renewal text. To address this and ensure everything is resolved, please reach out to our customer support team at:
[email protected] (response within 48 hours
Chat: available on https://www.supportpets.com
We’re here to assist you and clarify any issues. Thank you for bringing this to our attention.
Was a bit pricey, but was OK Other than that, I don't have any more to say I'm glad it's available so I could have my pet certified
Hello there!
Thank you for your feedback. We’re glad we could help you get your pet certified and that the process worked out for you. We strive to provide a valuable service, and we appreciate your honesty. If you ever need assistance or have any questions, don’t hesitate to reach out. We’re here for you.
Easy and great service I love using them and get documents fast
Hello there! Thank you for your kind words!
We’re so glad to hear that you found the process easy and the service great. It’s wonderful to know we could provide your documents quickly. If you ever need anything, we’re here to help!
Thanks for trusting and chosing us!
Everything was made so easily and now I can feel at ease knowing my dog can stay with me now
Hello there! Thank you for sharing your experience.
We’re so happy to hear that the process was easy for you and that you can now enjoy peace of mind knowing Simba can stay with you. It’s wonderful that the reviews helped you choose us, and we’re grateful for your trust. If you ever need anything, we’re here to assist!
Thanks for chosing us!
I think this is a great service! This was the first I've ever heard of this.
Hello there! Thank you for sharing your experience!
We’re so glad you found our service and that it was easy for you to use. It’s wonderful to know we could make your first experience with this process a positive one. If you ever need assistance or have questions, we’re here to help!
Thanks for trusting and chosing us!
Now I want to know if with my order comes with the vest the leash and the and the other merchandise
Hi there! Thank you for sharing your experience, Angel.
We’re glad to hear that you found our customer service helpful and that your questions about the bundle package were answered politely and pleasantly. It’s wonderful to know that word of mouth brought you to us and that you’re satisfied so far. If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Thanks for trusting and chosing us!
The entire process from start to finish was so easy that I was concerned I was getting scammed, but when all is said and done, it was exactly as described! Highly recommend if you need to certify your ESA.
Hi there! Thank you for sharing your experience!
We’re so glad to hear the process was easy and lived up to your expectations. It’s wonderful to know our team was able to assist you promptly and kindly. Your recommendation means a lot to us, and we’re here whenever you need support.
Thank you for trusting and choosing us!
Very pleased with the help of support pets, fast and efficient service. Thanks to support pets I can be with my pet everywhere. I need a lot from her and now we can share a lot away from home. Thanks
Hi there! Thank you for your kind words!
We’re thrilled to hear that our fast and efficient service has made it possible for you to be with your pet wherever you go. It’s wonderful that you can now share so much more together away from home. If you ever need anything, we’re always here to help!
Thank you for trusting us.
Process was simple. Questions easy to respond to and applicable for the need.
Muy buen servicio y excelente experiencia, me encantó todo el proceso, fue muy fácil
Hello there! ¡Gracias por compartir tu experiencia!
Nos alegra saber que encontraste el proceso fácil y que estás satisfecho con nuestro servicio. Es maravilloso que ahora puedas salir con tu mejor amigo con mayor tranquilidad. Si necesitas ayuda adicional o tienes preguntas, estamos aquí para apoyarte.
¡Gracias por confiar en nosotros!
Everything went smooth till I started getting a bunch of emails asking if I got the documents. And now forcing me to do a review.
Hi there! Thank you for your feedback, and we’re sorry to hear about any frustration caused by follow-up emails.
Our goal is to ensure that all customers receive their documents and are satisfied with their experience, but we never want anyone to feel pressured. If you have any concerns, please don’t hesitate to reach out—we’re here to help and appreciate your honesty.
Thank you for choosing us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there! Thank you for your feedback!
We’re so glad you found the process clear and easy to follow and that your documents arrived quickly. Providing a seamless experience is always our goal. If you need anything else, don’t hesitate to reach out.
Thanks for trusting and chosing us!