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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was supposed to get a discount and when I answer all the questions they still charge me 134. Dollar instead of 99.00 dollars. Not happy about that. Another this is that is just a paper that my dog is register with ESA, they should provide a aan id card with the file number and a barcode so it can be carry. Papers get easily destroyed
Hi Annie,
We appreciate your thoughtful feedback and are so glad we could meet your needs.
I'm somewhat skeptical. But I really need this investment for my health and well-being. If not for happiness and loneliness.
I'm so happy to receive my documents for my fur babies! And now I can travel and see the world with my little support group.
Hi Maria,
We’re so happy to hear you had a great experience with us. Thank you for your support and have a fantastic day.
Super easy and clear information when you get approved and receive documents
Hello Abigail,
Your positive feedback means a lot to us. We’re grateful for your trust and wish you an amazing day ahead.
Great to work with and very prompt with any questions. The whole process was simple and easy.
Hello Susan,
Thank you for sharing your experience. It’s wonderful to know you’re satisfied. Have a great day.
They did not come in 48 hours some days later it took 5 days and a lot of texts because you can't get phone help
Hi Robert,
We’re truly sorry to hear about your experience and the delay in receiving your documents. We understand how frustrating it can be, especially when timely assistance is needed. While we strive to deliver within 48 hours, sometimes unexpected delays occur, and we apologize for any inconvenience this caused.
For better support, you can always reach out to us via **[email protected]** or use the chat feature on [www.supportpets.com](https://www.supportpets.com). We appreciate your feedback and will work on improving our response time and accessibility. Thank you for bringing this to our attention! 🐾💙
I was surprised how well the paper to get done.
Doctor did a great job. Having my emotional
Support dogs is blessing. They have really helped
The stress level and trauma that I have experienced
Hello Lee,
Thank you for sharing your experience! We’re so glad to hear that the process went smoothly and that your emotional support dogs have made such a positive impact on your life. They truly are a blessing, and we’re honored to have played a small part in helping you find relief and comfort. If you ever need anything else, we’re here for you. Wishing you and your furry companions all the best! 🐾💙
It was very easy and convenient going through the whole process, I recommend this to any owner that cares for their companion
Hello Selene,
Thank you for your thoughtful feedback. It’s always a pleasure to serve you. Have an amazing day.
I greatly appreciate the great customer service. Your assistance in expediting our needs have been amazing.
Hi Enrique,
We’re so glad you enjoyed our service. Your support keeps us inspired. Wishing you a fantastic day ahead.
A little wordy but I got thru it. Thank you. I appreciate the immediate contacts.
Hi Carole,
Your kind words mean so much to us. Thank you for choosing us, and have a great day.
So far so good. This was just a renewal and I can't determine which selection I asked for.
Super rápido todo tuve mi aprobación en 48 horas solo me falta los suplementos
¡Gracias por compartir tu experiencia!
Nos alegra saber que el proceso fue rápido y que recibiste tu aprobación en tan poco tiempo. Si necesitas ayuda con los suplementos, no dudes en contactarnos. ¡Estamos aquí para ayudarte!
¡¡¡Gracias por la confianza y el apoyo!
Very informative. Let's you know when you're getting close to your renewal date.
I just received my puppy about 2 weeks ago and he has help me to cope with my everyday challenges... this process was easy and only took about 3 days to get my document
Hi there! Thanks for your positive review and support!
That’s amazing to hear! It’s wonderful that your puppy is already helping you so much, and we’re glad the process to include a second pet was quick and easy for you. If you ever need anything else, we’re here to help!
Thanks for trusting and chosing us!
Great service, efficient, and informative. I appreciate the fast turnaround.
Hello there! Thank you so much for your kind words!
We’re thrilled to hear that you found our service efficient and informative. Providing a fast and seamless experience is what we strive for. Let us know if you ever need anything else—we’re here for you!
Thanks for trusting and chosing us!
Great services! Highly recommend! Affordable, easy and fast!
Thank you for being such a loyal customer for three years!
We’re so happy to hear that you’ve consistently had a great experience with our service. Providing fast, easy, and reliable support is what we aim for, and your recommendation means the world to us. Here’s to many more years together with you and your furry companion!
Thanks for trusting and chosing us!
The process was super easy to follow and quick. Best decision ever!
Hi there! Thank you so much for your kind words!
We’re thrilled to hear that the process was easy and quick for you. It’s amazing to know this was the best decision for you and your furry companion. If you ever need anything, we’re here to help!
Thanks for trusting and chosing us!
I was able to go through the application very easily. I will have my pets by side everywhere I go.
Hello there! Thank you so much for your wonderful feedback!
We’re so happy to hear that the application process was easy for you and that you’ll now have your pets by your side wherever you go. Providing fast and reliable service is always our goal. If you ever need anything, we’re here for you!
Thanks for trusting and chosing us!
Thank you so much for helping me get my sweet boy set up as an ESA. Your service is invaluable.
Hi there! Thank you so much for your kind words!
We’re thrilled we could help get your sweet boy set up as an ESA. Knowing we’ve made a difference for you and your furry companion means the world to us. If you ever need anything, we’re always here for you!
Thank you for trusting and chosin us!
This is my second time obtaining a letter from Support Pets, always fast and easy! I have never had any issues with my letters when presented to apartments, I've also referred Support Pets to those in need.
Hi there! Thank you for sharing your experience and for being a returning customer.
We’re so glad to hear that the process has always been fast and easy for you and that your letters have been accepted without any issues. Your referrals mean a lot to us, and we’re grateful for your trust and support. If you ever need assistance in the future, we’re here for you.
Thanks for trusting and chosing us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benjamin,
Thank you for your feedback, and we’re sorry to hear about the confusion with pricing and additional items. Here’s some clarification:
Digital Documents: The ESA letter is provided in a digital format, so you’ll always have access to it. If the printed version is lost or damaged, you can easily reprint it whenever needed.
Accessories: If you’re interested in items like ID cards, vests, or tags, you can purchase them separately at www.supportpets.com/shop.
Regarding pricing:
If you were looking to apply for financial aid or a discount, it’s possible the option wasn’t selected during checkout and that's the reason why the cost was higher than expected.
For more details or assistance with your order, feel free to contact our support team at [email protected] or through the chat feature on our website. We’re happy to help! 🐾💙