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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Got all of my documents within 24 hours. Very quick and easy experience
Getting the paperwork was good but wanted a call back to ask questions and never got.
Hi Tanya,
We’re sorry to hear you didn’t receive a callback—that’s understandably frustrating, especially when you have important questions.
Currently, our primary support channel is through email at [email protected], where our team is available to assist with any concerns or questions you may have.
Please don’t hesitate to reach out via email, and we’ll do our best to provide the answers and assistance you need. We appreciate your patience and understanding! 🐶❤️✨
My experience was fine. No suggestions to be made that I know of
Hi Vanessa,
Thank you for sharing your experience! 🐾✨ We’re happy to hear everything went smoothly for you. If you ever have questions or need assistance in the future, feel free to reach out—we’re here to help. 😊🐶❤️
Have not got anything in the mail yet but the transaction went smoothly and I'm not disappointed would highly recommend
Hi Ben,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the transaction went smoothly and that you’re satisfied with the process so far.
While digital ESA letters are delivered quickly, physical items like tags, vests, or printed letters can sometimes take a bit longer to arrive due to processing and shipping times.
If you’d like an update on your shipment, feel free to reach out to our support team at [email protected] with your order details.
We’re confident your items will arrive soon, and thank you for your recommendation—it means a lot to us! 🐶✨📦
I filled out the quiz, and waited till I had the money. Within 24 hours my cat was approved and I was able to apply for an appartement.
Hello MacKenzie,
Thank you so much for your positive feedback! We’re thrilled to hear about your experience. Have a wonderful day!
Hello Dulce,
Your kind words mean so much to us! Thank you for sharing your experience, and have an amazing day ahead!
They make it quick and easy and supply you with some great deals
Hello Andy,
We truly appreciate your support and trust! Thank you for your review, and have a fantastic day!
Hi Kellie,
Take your time—these decisions are important, and it’s perfectly okay to evaluate your situation before moving forward. 🐾✨
If there’s anything we can do to clarify information or assist with your questions, feel free to reach out to our support team at [email protected].
All is very misleading and I will not renew next year, thank you for that I might add. You keep wanting us to purchase more and more just to get what others get for less than one hundred dollars and some for nothing at all.
Hi there,
We’re truly sorry to hear that you feel this way, and we understand your frustration regarding the pricing and additional options.
While we aim to provide transparent pricing and the best service possible, we understand that costs may not align with everyone’s expectations.
If you have further concerns or would like us to review your order, please don’t hesitate to reach out to our support team at [email protected].
Highly recommend to anyone because they very fest you available to select your own state, professional! Thank you
Hello Peter,
Your feedback brings us so much joy! Thank you for your kind words, and have a great day!
When asking to upgrade your purchase, they are 2 different charges. I though when i clicked the $87 bundle, for the gear, it would make the price for the one $87 but i got charged $107 and $87. Currently going the the process to get a refund.
Hello Madison,
Thank you for sharing your experience, and we’re sorry for the confusion during the checkout process. It’s easy to see how this misunderstanding could happen when navigating bundle options.
The gear bundle and ESA letter packages are separate charges, and it seems there was an overlap during your purchase. We’re glad to hear you’ve already started the refund process, and our support team will work to resolve this as quickly as possible.
If you haven’t already, please reach out to [email protected] with your order details to ensure everything gets sorted out smoothly.
We appreciate your patience and understanding as we address this, and we’re here if you need further assistance!
It was super easy process and low stress. Great experience getting my ESA. Thankful that it's wasn't a huge hassle.
Hello Caleb,
Thank you for taking the time to share your experience! Your support means the world to us. Have a lovely day!
Every step was explained and easy as pie. I would definitely do it again. Thank you Support Pets.
Hello George,
We’re so happy to know you had a great experience! Thank you for your kind review, and have an awesome day!
Very quick and easy to do. I was made sure I was up to date with every step of the process.
Hi Angela,
Your positive words truly made our day! Thank you for your support, and have a fantastic day ahead!
Came within a couple days easy access and easy informant pleased
Hi Jonathan,
Thank you so much for your thoughtful feedback! We’re so glad to have made a difference. Have a great day!
The customer service persons were very quick in answering my questions and very helpful. Thank you
Hi Samantha,
Your kind review inspires us every day! Thank you for your support, and have an amazing day ahead!
Quick and painless, one stop shopping, just printed everything out last night
Hello Robert,
We’re so grateful for your trust and support! Thank you for your feedback, and have a wonderful day!
I had a good experience. The documents came real quick and the doctor is a real doctor.
Hi Mackenzie,
We’re so happy to know we could meet your expectations! Thank you for your trust, and have an amazing day!
I can enter anywhere without problems And it's very very good
Hello Miriam,
Your support keeps us motivated! Thank you for your kind words, and have a fantastic day ahead!
It was easy to apply for and a very great experience I really love knowing honeymarie is able to go anywhere with me now
Hello Rachel,
Thank you for your positive review! We’re so happy you had a great experience. Have an awesome day!
My experience was also except for I hate when you purchase one thing and then they want to throw all these extras up at you do it all together
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sierra,
We’re so happy to hear about your positive experience! Thank you for trusting us, and have an amazing day!