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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was easy to apply for and a very great experience I really love knowing honeymarie is able to go anywhere with me now
My experience was also except for I hate when you purchase one thing and then they want to throw all these extras up at you do it all together
It was confusing to reset the password without a link to the website in the email.
Hi Megan,
We’re sorry to hear that resetting your password was a confusing experience. The process should include a direct link in the reset email to make it as smooth as possible.
Your feedback is valuable, and we’ll make sure it’s shared with our team to help improve the login and password reset experience in the future.
If you’re still having trouble, please don’t hesitate to reach out to our support team at [email protected], and we’ll assist you right away.
Thank you for your patience, and we’re here to help! 🐾✨
The process was easy, which was great because I have high anxiety. So now I can keep my baby with me which helps tremendously.
Hello Charlene,
Your thoughtful feedback means so much to us! Thank you for trusting us, and have a lovely day!
I just placed my order to register my cats as my ESA's and I couldn't be happier with the ease of the process! I will post a full review once I receive approval and documentation. Thank you Support Pets!
My experience in applying was a breeze! I received my ESA documents in less than 48 hours.
Hello Samantha,
Thank you so much for sharing your feedback! It’s always wonderful to hear from happy customers. Have a great day!
Fast and easy great communication process was very simple.
Hello Hector,
Your support means everything to us! Thank you for your kind review, and have an amazing day!
Amazing fast and I didn't feel stressed by filling out the forms. And the added the PSD training! It's amazing, and in print so you can follow along with the video!
Hi there,
Thank you so much for sharing your experience and the meaningful story behind your journey with Bell and her incredible litter. 🐾✨ It’s clear how much love and care you’ve put into supporting both your own well-being and the veterans who’ve benefited from these amazing dogs.
We’re happy to hear the process was stress-free and that the PSD training materials were clear and easy to follow. It’s always our goal to make this journey simple and supportive for everyone.
For your 50% discount and to move forward with Bell’s PTSD certification, please feel free to reach out to our support team at [email protected]. They’ll ensure you have everything you need to complete the process smoothly.
Thank you for your compassion and dedication—it’s truly inspiring. 🐕❤️✨
Amazing fast and I didn't feel stressed by filling out the forms.
Fine nothing wrong. I don't know what else to say. Blah blah blah blah
Hello Courtney,
We’re so glad to know you had a positive experience! Thank you for your support, and have a wonderful day!
It was straight to the point and it helped me out tremendously to have my dog go with me anywhere that I go because I have anxiety and depression
Hi Ira,
Your feedback keeps us inspired every day! Thank you for your trust, and have a fantastic day ahead!
It's been very helpful having my dog as my support animal over the years.
Hi Deandrea,
Thank you for your thoughtful review! We’re so grateful for your trust. Have an awesome day!
I've been worried about having to keep leaving my dog in a cage every time I've had to leave the house or having to give him up if I moved but now that he can be with me practically anywhere makes me extremely happy
Hi Wilfredo,
Your positive words mean the world to us! Thank you for sharing your experience, and have a lovely day!
Demasiado contenta porque el proceso fue súper fácil y rápido.
Hola Geralys,
¡Muchas gracias por tus palabras! 🐾✨ Nos alegra mucho saber que el proceso fue súper fácil y rápido para ti.
Nuestro objetivo siempre es brindar una experiencia clara y sin complicaciones para que puedas disfrutar del apoyo y la tranquilidad que tu ESA te ofrece.
Si necesitas más ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Te deseamos lo mejor a ti y a tu compañero peludo! 🐶❤️😊✨
HI Skilee,
Thank you so much for your kind feedback! We’re delighted to know you had a great experience. Have a fantastic day!
Very easy no stress no Dr visits which is great and my apartments accepted this for my dogs
Hello Angelica,
Your support means so much to us! Thank you for your thoughtful words, and have an amazing day ahead!
If you need your pets certified as Emotional Support Animals then this is the fastest and easiest way to do it. I couldn't be more pleased with the outcome and how quickly I received my papers!
Hi Beth,
We truly appreciate your positive review! Thank you for trusting us, and have a wonderful day!
The application process was easy and quick. Feel like they should include a card for the price.
Hi Jeanie,
We’re glad to hear the application process was easy and quick for you! 🐾✨
Regarding the ESA ID card, it’s not automatically included in the standard ESA letter package, but it is available as an optional add-on for those who want it.
As for the name correction on your ESA letter, please reach out to our support team at [email protected] with your order details and the correct information. They’ll assist you in resolving the issue as quickly as possible.
I had a very good experience and my paper work was done very quickly I would recommend support pets to friends and family
Hello Lisa,
Your thoughtful review brightened our day! Thank you for your support, and have a fantastic day ahead!
After a small glitch, the manager emailed me and the glitch was fixed and I am well satisfied with support pet good people
Hi there,
Thank you for sharing your experience with us! Your satisfaction means the world to us. Have a lovely day!
You resolved the issue of both dogs but I see no mention about paying $107.99 & then being charged another $142.99 for what? Could not afford to spend more at this time & did not order anything else so I want the extra charge of $142.99 returned. It caused an overdraft to the card. Thank you
Hello Deborah,
We’re glad to hear that part of your issue has been resolved, but we completely understand how concerning unexpected charges and overdraft fees can be.
It seems there may have been a misunderstanding or error during the checkout process that led to the additional charge. Please reach out to our support team at [email protected] with your order details and payment confirmation so they can thoroughly review the charges and process a refund if appropriate.
We appreciate your patience as our team works to sort this out, and we’re glad to hear that part of your issue has already been addressed to your satisfaction.
Was quick, got back to me right away, and kept me updated through the process.
Hi there,
Thank you so much for your positive feedback! We’re so happy to know you had a great experience. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel,
Thank you for your positive review! We’re so happy you had a great experience. Have an awesome day!