On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast & easy to get my dog certified. Looking forward to be able to take Tex anywhere I go.
Support pets was so easy to do and the absolute best thing to ever happen to me!
Hi Ginaliz,
Thank you for your thoughtful review! We’re thrilled to hear about your positive experience. Have a great day!
This was a seamless and fast stress free experience. To have Taco recognized as an emotional support animal and the difference he makes in my life is beyond words. He is my best four legged friend. This makes my life a lot easier thanks to Support Pets. Thank you for all you've done.
Hi Steven,
Your trust and support are truly appreciated! Thank you for your kind words, and have an awesome day!
The letters are legit and accepted anywhere, the experience is being amazing so far.
Hello Fabian,
We’re so happy to know we could meet your expectations! Thank you for your support, and have a fantastic day!
Wonderful 👍 service great response time. Love the helpers.
Hi Adrien,
Your kind words mean everything to us! Thank you for sharing your experience, and have a wonderful day!
Was being less likely to throw my phone through the house, appreciated all the help.
Hi Debra,
Thank you for your amazing review! Your support keeps us motivated every day. Have an awesome day!
I answered a few questions, which were simple, paid my fee, waited about a day, and had my papers ready to print verifying my furry friend an esa.
Thank you so much for making this SO easy! Really appreciate it!
Hello April,
Your feedback brightened our day! Thank you for trusting us, and have a lovely day ahead!
Process was very easy and quick and we were able to keep our pet at our apartment complex.
Hello Daniele,
We’re so glad to hear about your great experience! Thank you for your support, and have a fantastic day!
I thought your service was excellent, as clearly stated. I would and have already recommended your service to an older client of mine for his dog. Thanks...
Hello Stephen,
Thank you for your thoughtful feedback! We truly appreciate your trust and support. Have a wonderful day!
This is the second year I have used this service and it has allowed my pet to travel everywhere with me. It is quick and easy.
Hi Gillian,
Your review made our day! Thank you for sharing your experience, and have an amazing day ahead!
Very quick and easy. So glad my sweet dog is registered as an esa! Thank you!
Hello Nayara,
We’re so grateful for your kind words! Thank you for choosing us, and have a fantastic day!
The whole experience was fast and simple! I got my documents in a few days. Now I'm just waiting for my goodies in the mail! Can't wait
Hello Diana,
Your support keeps us inspired! Thank you for your thoughtful feedback, and have a lovely day!
The process was very easy I just wish I would have been notified that it would take so long to send card,vest,and tag.
Hi Charlene,
We truly appreciate your feedback and understand your frustration.
While we aim to make the ESA letter process as quick and seamless as possible, items like cards, vests, and tags can take up to 3 weeks to ship depending on processing times and demand.
We’re sorry if this timeline wasn’t clearly communicated upfront—it’s something we’ll work on improving.
Regarding speaking with a live agent, we understand how valuable that personal connection can be. While our team primarily operates online to keep the process efficient, we’re always here to assist via email at [email protected] or through our chat support.
Thank you for your patience and understanding, and we’re glad the process itself was smooth for you.
If you need anything else, don’t hesitate to reach out!
Terrific! It was a simple process that yielded great results
Hello Chase,
Thank you so much for your positive review! We’re thrilled you had a great experience. Have an amazing day!
Thank you for making this process easy for myself and my sweet furbaby! Cali means the world to me and I don't know what I would do without her!
Hello Jennifer,
Your feedback means so much to us! Thank you for trusting us, and have a fantastic day ahead!
It was easy and fast. I was amazed by the simplistic ok the site and over all care for my experience.
Hi Milaya,
We truly appreciate your support and trust! Thank you for sharing your experience, and have a great day!
Thank you, Amy, for your kind words! We’re glad you found everything fast and straightforward, and we look forward to continuing to provide helpful information and great service for all your future needs.
Thank you, Support Pets. I would be living on medication if it was not for you and the approval of my two dogs, AJ and Dr. C. They keep me calm when things go bad. I also don't think I would be here with out them. Again, thank you.
Hello Christy,
Thank you so much for sharing your experience. It’s truly heartwarming to hear how AJ and Dr. C have made such a profound difference in your life. Pets have an incredible way of bringing comfort and calm during the toughest moments, and it’s clear your bond with them is something special.
We’re glad the process was smooth for you and that both of your furry companions were included without any issues. If you ever need anything else, we’re here for you. Wishing you and your two amazing dogs all the love and calm they continue to bring you. 🐾💙✨
I got a covid puppy and he changed my life. The thought of not being with him was unacceptable. Using Support pets to get him certified as an ESA was life changing and so simple. I only got my paperwork yesterday and Im already sharing my experience with other fellow dog lovers! Top notch service!
Hi Carlos,
Thank you so much for sharing your story! It’s incredible how our furry companions can have such a life-changing impact. Your COVID puppy isn’t just a pet—he’s family, support, and a constant source of comfort.
We’re so happy that the process was simple and that you’re already sharing your experience with others. Stories like yours are exactly why we do what we do. Enjoy every moment with your boy—he’s lucky to have you by his side. 🐾💙✨
This will be my 3rd year using support pets. Everything is always taken care of fast and simply and I have never had any issues with anyone accepting my documents. Thank you so much, I'd be lost without my beloved Puppy and thanks to you she can go anywhere with me
Hi Ashley,
Thank you so much for your continued trust and loyalty over the past three years. It’s truly heartwarming to hear how much your beloved puppy means to you and how our service has made a difference in keeping you two together.
We’re also glad to know that whenever you’ve needed assistance, our team has been there to help with kindness and care. Your experience means everything to us, and we’re always here if you need anything.
Wishing you and your furry companion many more happy moments together. 🐾💙✨
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
Your feedback brightened our day! Thank you for your support, and have a fantastic day ahead!