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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was very easy except for having to answer all of these questions
Respuesta en 24 hrs. Agradecido. Mi mascota ya puede acceder a mi nuevo hogar
Hola Jose,
¡Realmente apreciamos sus comentarios positivos! Siempre es un placer atender a clientes como usted. ¡Qué tengas un lindo día!
It's wonderful, got my documents within a day and it was super easy to start
Hello Allysium,
Thank you for your thoughtful review! Your satisfaction is our priority. Have a wonderful day!
I been getting my documents for my dog with support pet for 3-4 years now and it's been wonderful work thank you for your support service for us.
Hi Rhatina,
We’re so happy to hear about your positive experience! Thank you for your support, and have a fantastic day!
Working with support pets is so fast and easy! Thank you for helping me make my fur baby my ESA!
Hi Everette,
Your kind words inspire us to keep doing our best! Thank you for sharing your experience, and have a lovely day!
Cant be happier. Was quick and easy. Now my baby girl is a certified ESA dog.
Hi Rafael,
Thank you for taking the time to share your feedback! It means so much to us. Have a great day ahead!
Quick and easy, although I still cannot access the document hub. I had to have a rep email me the documents.
Hello Nancy,
We’re so glad to hear about your positive experience! Thank you for your support, and have an amazing day!
Amazing and very understandable. Thank you so much for making it easier and understanding for people like me.
Hi John,
Your thoughtful review made our day! Thank you for trusting us, and have a fantastic day!
Very good experience. Was very easy to understand and was very quick in getting it registered. They understand the need of having a support dog and was very detailed of it's uses for my dog.
Hello Thesna,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and positive experience with us. Understanding the importance of your support doga nd making the process clear and efficient is always our goal.
If you ever need assistance in the future, we’re here for you. Wishing you and your furry companion all the best! 💙🐶😊
This is my second time using the service. Very seamless each time and very helpful material.
Hello Sade,
Thank you for your kind words! We’re so happy to know we could meet your expectations. Have a great day!
Hi Lorie,
Your feedback means so much to us! Thank you for sharing your experience, and have a lovely day ahead!
It was a quick and smooth process. Very happy with the official documents and easy request forms.
Hello Madison,
We’re grateful for your kind review! Thank you for your trust, and have an amazing day!
It was a quick and smooth process but I wish we could login to our accounts to see our file status and information without having to submit form changes.
Was to be $99.00. My card was charged $134.00. Not told it had to be renewed every year.
Hi Carol,
We’re sorry for any confusion regarding pricing and renewal. The $99 price is available through our Financial Aid option, which must be selected during checkout.
Regarding renewal, ESA letters do require annual updates to remain valid, as they are tied to your ongoing emotional health needs. This should have been mentioned during the process, and we apologize if it wasn’t clear.
If you’d like us to review your order or clarify anything further, please reach out to our support team at [email protected]. We’re here to help make things right.
Everything is handled professionally and I receive my stuff in a timely manner.
Hello Justin,
Your positive feedback truly made our day! Thank you for your support, and have a fantastic day!
Really appreciate how fast this was done, thank you to all! Please let me know if there are any additional steps to take care of once documents are received.
Hello Jennifer,
Thank you for your thoughtful review! It’s always a pleasure to hear from happy customers. Have a wonderful day
I'm so thrilled I received this from my wife for Christmas most wonderful Christmas gift ever 🎁🎄
Hi Meredith,
Your support keeps us motivated every day! Thank you for your feedback, and have a lovely day!
Got the letters very quickly and very pleased with the outstanding customer service
Hello Jeremiah,
We’re so happy to hear about your experience! Thank you for your kind words, and have a fantastic day ahead!
My dog is a Chiwawa -cocker spaniel mix. He is 2 years old and very active. I have not purchased his vest and tag yet. He is very friendly and needs more training. Your help in getting my pet certified as an Esa dog has been a great help to me. Again thanks.
Hello Herman,
Thank you for sharing about your adorable Chihuahua-Cocker Spaniel mix! It sounds like you’ve got a lively and loving companion by your side. Two years old is such an energetic age, and it’s wonderful to hear how much he’s already helping you as your ESA.
Training is always a great idea, especially for active pups—it not only improves behavior but also strengthens the bond between you two. Whenever you’re ready, you can check out vests, tags, and other accessories on our website.
We’re so glad we could help you on this journey, and we’re here if you need anything else. Give your furry friend an extra cuddle from us! 🐾💙✨
It was a breeze getting my cats certificate. Received my documents within 48hrs was excellent. Yes i would recommend this service.
Hi Tristan,
Thank you so much for your support! Your feedback is truly appreciated. Have an amazing day!
This has been a great experience and looking forward to having my fur baby with me everywhere!
Hello Kimberly,
That’s wonderful to hear! Having your fur baby by your side is such a comforting feeling, and we’re so glad we could help make that possible. Enjoy every moment together, and if you ever need anything, we’re here for you. 🐾💙✨
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Hi Paul,
Your support means everything to us! Thank you for sharing your experience, and have a fantastic day ahead!