On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Official went though 24 to 48 hours and they sent me digital access to documentation I needed for landlord.
Followed easy directions, answered my questions. Will try this weekend at a cabin rental
Hello Teresa,
Thank you for taking the time to share your kind words! We’re grateful for your trust. Have a lovely day!
Very easy and fast service will recommend to everyone.I received my ESA in less than 48 hours
Hello Doris,
Your thoughtful feedback made our day! Thank you for your support, and we wish you an amazing day!
When I started this process, it was super user friendly, extremely helpful and did not take long at all. My only issue was when I was trying to enter my address to receive my dogs harness, it wouldn't save and just processed for a long time. But I spoke with customer service the next day and every thing was handled.
Hello Nicole,
It’s always a pleasure hearing from happy customers! Thank you for your kind words, and have a great day!
Nice to have my dog with me at all times. I feel so much better. I feel confident now
Hi Vaega,
Thank you for your trust and support! Your feedback truly means the world to us. Have a wonderful day!
Support Pets is the best help to be always near to our furry friends.
Hi Ramses,
Your kind words inspire us to keep delivering the best service possible. Thank you, and have an awesome day!
Helped me get a letter it was an ok experience. Nothing amazing but I'm glad I didn't have to call
Hi Anna,
Thank you for sharing your experience! We're glad we could help you get your ESA letter without the need for phone calls—it’s great to hear the process was straightforward for you.
If there’s anything we can do to make your next experience even better, feel free to let us know. 💙
Loved how quick and easy the process was. Luna can now travel with me and live rent free!
Hello Fallon,
Your support keeps us motivated to do our best every day! Thank you for your review, and have an amazing day!
This is a very easy process and quick approval. I highly suggest!
Hello Kaylee,
It’s so rewarding to hear about your positive experience! Thank you for your support, and have a lovely day!
Excellent service super quick response. Thanks for your service for our dogs
Hi Kary,
Thank you for taking the time to share your experience! Your trust means so much to us. Have an amazing day!
Was quick and easy. This was a pain free process that I would tell anyone about
Hi Christine,
Your kind review made our day brighter! Thank you for your support, and have a fantastic day ahead!
You know it's kinda hard to say did I have good experience or bad experience especially when you cannot talk to the person themselves the video was good with what they explained. I am just waiting for my hardcopy so I can put it on my on Sandy's best when it comes in But until I get that, I'll let you know how good it is. Y'all have a blessed safe day and a merry Christmas.
Hi Sandy,
Thank you so much for sharing your thoughts! 🐾💙 We completely understand—it can feel a bit uncertain when waiting for something important like your hardcopy ESA letter. Rest assured, we’re here to make sure everything gets to you smoothly.
It’s great to hear you found the video explanation helpful, and we’re sure your furry friend will look amazing with the vest once everything arrives. Please don’t hesitate to reach out if you have any questions or need updates on your order.
Wishing you a Merry Christmas and a season filled with love, warmth, and joy! 🎄🐶❤️
They were courteos and quick and I'm sure that is going to allow our newly adopted dog to come home with us.
Hello Rhonda,
Thank you for your support and trust! We’re so glad you had a great experience with us. Have a wonderful day!
Company is very good with making sure everything is perfect for the client as possible.
Hi Ilia,
Your positive feedback keeps us motivated! Thank you for sharing your experience, and have a fantastic day!
Fast and little effort needed to get my certification. Great experience
Hi Amanda,
We’re truly grateful for your kind words! Thank you for your support, and have an amazing day!
I'm looking forward to receiving my pets ESA products. I'm planning on taking him visiting in nursing homes.
Hi Gerry,
Thank you so much for your kind feedback! It’s always a pleasure to hear from happy customers. Have an amazing day!
I received the documents very quickly. Now we can travel with my dog, and I'm really happy about it.
Hi Diana,
Your support truly means a lot to us! Thank you for your kind words, and have a fantastic day ahead!
Amazing service this company is really great and has helped me a lot!
Hi Virginia,
We’re so glad you had a positive experience with us! Thank you for sharing, and have a wonderful day!
Pretty smooth and easy experience, really liked how quickly and efficiently everything worked
Hi Alvin,
Thank you so much for your feedback! We’re happy to hear that you had a smooth and efficient experience with us. Making the process quick and hassle-free is always our goal.
If you ever need assistance in the future, we’re just a message away. Enjoy every moment with your ESA! 💙🐶😊
Was very helpful thank you. I will continue to watch for future posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
We’re so happy to hear about your experience! Your support keeps us motivated every day. Have a fantastic day!