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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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To get a total amount prior to entering credit card info. I would have ordered the Service Dog plan, but I couldn't afford in a 1 lump payment. If I could have made them in 2 payments divided. As couldn't afford the Service Dog pack plus the service dog pack.
It was worth looking into. Very easy to navigate and process seamless.
Hello Phyllis,
Thank you for your thoughtful review! Weāre so glad you had a positive experience. Have a wonderful day!
Quick and easy. Could do better when it comes to requesting landlord form. I'm not able to send the landlord form myself so it would be easier if my landlord had a way of contact to get it signed.
Hi Mireya,
While we currently rely on customers to send the forms directly, having an option for us to contact landlords directly is a great suggestion. Weāll share this feedback with our team to explore ways to streamline this step in the future.
In the meantime, if you need assistance with your landlord form or have any other questions, feel free to reach out. Weāre here to help! šš
From start to finish & every step between was made so simple and easy! Thanks to everyone at Support Pets, my dog Diego is now a registered ESA...this has allowed him and I to live and go almost anywhere together...
Our next step is completing the Psychiatric Service Dog training together so we can graduate and receive his OFFICIAL SERVICE DOG CERTIFICATE!
Hello Heather,
Thank you so much for your kind words! š¾š Weāre thrilled to hear that your experience with Support Pets was smooth and straightforward from start to finish. Itās wonderful that Diego is now officially your Emotional Support Animal (ESA), and weāre so happy to have been part of this meaningful step for both of you.
Weāre also excited to hear about your plans for Psychiatric Service Dog (PSD) trainingāitās an incredible journey, and weāre confident you and Diego will make an amazing team.
Thank you for trusting us and for recognizing the care we put into our services. If you ever need anything along the way, weāre here to support you and Diego on your next steps together. Wishing you both the very best on this journey!
User friendly website with very clear information to follow. Fully satisfied with the quick response to my registration
Hello Anna,
Your kind words inspire us to keep delivering great service. Thank you for your feedback, and have a fantastic day!
Support pets made it quick and easy with zero complications. I had to message support to add a second pet and they responded right away. I highly recommend!
Hi Beth,
We truly appreciate your support! Thank you for your trust, and have an amazing day ahead!
The process to apply was quick and easy. The paperwork was exactly what I needed to move and have my dog while in school.
Hi Johnathan,
Thank you for taking the time to share your thoughts! Weāre so happy you had a great experience. Have a fantastic day!
The price is amazing, and it was quick and easy I received my documents in less than 24 hours.
Hello Elizabeth,
Your review brightened our day! Thank you for your support, and have an awesome day ahead!
Little time and little effort. Made getting my dog certified easy
Hello Rachel,
Weāre so happy to hear that you had such a smooth experience! š¾āØ Making the process simple and stress-free is exactly what we aim for. Your furry friend is lucky to have such a caring owner.
If you ever need anything else, weāre here to help. Enjoy every moment with your companion!
My experience was great because it was simple and fast. I was approved with a day.
Hello Camila,
Weāre so grateful for your feedback! Thank you for trusting us, and have a lovely day!
Got my documents in less than 24 hours and feeling much more at ease about having my doggo by my side and not having to pay outrageous pet fees.
Hi Meghan,
Thank you for your thoughtful review! Itās always a pleasure to hear from happy customers. Have an amazing day!
Hi Heaven,
Weāre so happy to know you had a great experience! Thank you for your support, and have a fantastic day!
They were quick to fix issues and make sure that we got everything we needed
Hello Alivia,
Thank you so much for your kind feedback! Weāre thrilled to know you had a positive experience with Support Pets. Your support means so much to us, and weāre here whenever you need us. Wishing you and your furry friend a fantastic day!
I would like a card for my wallet not an option unless you pay more
Hi Danielle,
Thank you for your feedback! š¾āØ We're glad to hear the approval process was quick for you.
While the ESA letter is the primary document included in our standard package, the wallet ID card is offered as an optional add-on for those who want the convenience of having quick reference information readily available.
If you're interested in purchasing an ESA ID card, you can find it on our website here:
š www.supportpets.com/shop
I filled the questionnaire out multiple times and it wouldn't direct me to make my purchase along with it. Although I had some back and forth until we could figure that out and get a payment link that worked, they gave me a discount for my trouble and once I did submit payment I had my forms the next day!
Hi Mackenzie,
Thank you for sharing your experience! š¾āØ Weāre sorry to hear about the glitches you faced during the submission processāitās definitely not the smooth experience we aim for.
That said, weāre thrilled our customer service team could step in, resolve the issue, and even offer a little something for your trouble. Itās great to hear you received your forms so quickly once everything was sorted out.
Your patience and understanding mean a lot to us. If you ever need assistance again, weāre here for you. šš
Hi Josh,
Your kind words mean so much to us! At Support Pets, our mission is to make life better for both you and your pet. Thank you for trusting us, and we hope you have a wonderful day ahead!
I shake my leg due to anxiety, and when I'm in public, I think disturbs people but, when I have my Lilo with me, I am so super calm and don't feel the need to shake my leg or twitch š
Hi Charmane,
Weāre so grateful for your support and kind review! At Support Pets, we care deeply about creating a seamless experience for you and your furry friend. Thank you again, and have a lovely day!
Brutal demasiada increĆble la experiencia y atenciĆ³n, ahora necesito probarla
Hola Jeremias,
Ā”Su amable comentario realmente iluminĆ³ nuestro dĆa! En Support Pets, estamos dedicados a marcar la diferencia para las mascotas y sus dueƱos, Ā”y es maravilloso saber que lo hemos logrado! Ā”Que tenga un dĆa increĆble con su peludo compaƱero!
It's was easy and very knowledgeable, I will definitely recommend to everybody
Hi Anna,
Thank you for your thoughtful words! Support Pets is all about improving the lives of pets and their owners, and your feedback means so much to us. Have a wonderful day filled with joy and cuddles!
I have been able to take my pets with me almost every where I go and when I am driving myself my pets keep me calm in traffic. So thank you so much.
Hello Fredia,
Your kind words mean everything to us at Support Pets! Weāre so happy we could assist you and your pet. Thank you for trusting us, and have an absolutely wonderful day!
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanne,
Thank you for sharing your experienceāitās valuable feedback. Transparency in pricing is important, and weāre sorry if the total cost wasnāt clear upfront during the checkout process.
Currently, our system doesnāt support split payments, but we understand how helpful that option could be for customers. Weāll pass your feedback along to our team to explore ways we can make our services more flexible and accessible in the future.
If thereās anything else we can do to assist or clarify, please donāt hesitate to reach out.