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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Not sure if the order was for 1 of my pets or both, so a bit confused. The questionnaire asked for both dogs, but when I went to pay, it only said the first dogs name.
My experience was very professional and Fast, I highly recommend.
Hi Jordan,
Thank you so much for your kind feedback! We’re so happy to know you had a great experience. Have a fantastic day!
It was very easy to navigate through the whole process. Even completed and approved in less than 24hrs!
Hello Amelia,
Your support means so much to us! Thank you for your thoughtful review, and have a wonderful day ahead!
This year was a lot smoother with the turnaround on documents. Much easier process and appreciate the time.
Hi Jenna,
We’re thrilled to hear about your positive experience! Thank you for trusting us, and have an amazing day!
I have never experienced any issues I had to change some information from last year to this current year and the company was very helpful and all my documents were updated with no issues
Hello Fritzi,
Your kind words truly brightened our day! Thank you for sharing your experience, and have a great day!
Fast and outstanding customer service.
All documents and supports for any issue was resolved
Hello Luis,
Thank you so much for your support! Your feedback motivates us to keep improving. Have a lovely day!
Easy to understand and complete, in quick delivery of supporting documents.
Hi Kenneth,
We’re so grateful for your kind review! Thank you for your trust, and have a fantastic day ahead!
We filed and got the cards and papers online quick to our suprise
Hi Susan,
Your thoughtful feedback means so much to us! Thank you for your support, and have an awesome day!
It was a quick and fast process. Carla was excellent in helping me out with my request
Hi Beatriz,
Thank you for your positive review! We’re so glad you had a great experience. Have a wonderful day!
The process was easy and nice i loved it and i am glad to have my dog registered
Hi Hannah,
Your support keeps us motivated every day! Thank you for your feedback, and have a fantastic day!
The process was easy, and took very little time. I suffer from PTSD and Toby has been a life saver. Being able to take him with me anywhere will greatly improve my quality of life. A friend had suggested trying to get him certified. That is where our journey began. I am very glad I decided to do this.
Hi Matthew,
Your feedback is greatly appreciated! Thank you for your trust, and have an amazing day ahead!
Went very smooth and had my docs less then 24 hrs later. It was easy and convenient no hassle at all.
Hi Taytum,
Your support keeps us motivated every day! Thank you for your thoughtful feedback, and have a great day!
In depth questionnaire but real straight forward. Answered all the questions I had, and cleared up any confusion.
Hi Martin,
Thank you for your thoughtful review! We’re so happy to know you enjoyed your experience. Have a lovely day!
Great and easy to register Cheyanne. I will recommend my friends to use this site.
Hello Betty,
We’re so happy to know we met your expectations! Thank you for sharing your experience, and have a fantastic day!
Very easy to apply i am very pleased to get the help i need thanks to your business!
Easy and quick. Thank you for helping us! Appreciate how it was fast and from what I googled, reliable
Hi Brenda,
Thank you so much for your kind words! Your support means everything to us. Have a great day!
It was quick and easy. I look forward to seeing what the future brings with you
Hello William,
Your thoughtful review truly made our day! Thank you for your support, and have an awesome day ahead!
I was able to recieve an ESA for my two cats and I'm so grateful to have the documentation for both of them. I have peace of mind knowing I can actively pursue a new living arrangement with having the care I need. I'm grateful for the team and for the in-state doctor that approved my diagnosis.
Hi Daria,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the process was easy, efficient, and thoughtful for you.
It’s wonderful that you now have the documentation for both of your cats and can move forward with peace of mind while pursuing a new living arrangement.
We’re glad our team and the in-state doctor could support you through this process. Wishing you and your feline companions all the best in your new home! 🐱🐱❤️✨
It was quick and easy process and I was very pleased with the services.
Hello Vivian,
We’re so glad to hear about your experience! Thank you for your support, and have a lovely day!
I would recommend this place to anyone who needs help with keeping their pets with them...it was fast and easy.
HI Claudia,
Thank you for sharing your experience with us! Your trust means so much. Have a wonderful day!
The whole process was quick and easy. I got my approval and letter pretty quick. I ordered a vest and tracker dog tag as well and look forward to receiving those. I will be submitting the letter to my new apartment and looks like I should be good.
Hi Alfred,
Your feedback is truly appreciated! Thank you for your support, and have a fantastic day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heath,
We understand how that could be confusing, and we’re sorry for any uncertainty during the process. 🐾✨
When completing the questionnaire for multiple pets, each pet typically requires individual documentation, and the payment screen should reflect the correct details for each one.
To clarify your order and ensure both dogs are included, please reach out to our support team at [email protected] with your order details. They’ll review everything and make sure it’s sorted out correctly.