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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Waiting to see if this is actually legit. It's been very misleading and deceptive so far. What you advertise vs what you actually get. All these secret little money traps and surprises. You all know better and shouldn't be so deceptive
Waiting to see if this is actually legit but great so far
I got everything but vest that I had order during the process
Hi Joshua,
We’re sorry to hear about the issue with your vest order, and we understand how frustrating this must be. While it’s great that you’ve received everything else, your vest should have been included if it was part of your purchase.
Please reach out to our support team at [email protected] with your order details and confirmation number. They’ll be able to track your order and resolve this issue promptly.
We appreciate your patience, and we’ll do our best to make sure you receive your vest as soon as possible. 🐾✨
Hi Vivica,
Your kind words mean so much to us! Thank you for sharing your experience, and have a fantastic day!
Very easy form to fill out and it takes like a minute or two to fill out.
Hi Michelle,
Thank you so much for your kind words! 🐾✨ We’re happy to hear the process was quick and easy for you, and congratulations on your approval!
We hope your Emotional Support Animal brings you comfort and joy in the year ahead. Happy New Year 2025 to you and your furry friend! If you ever need assistance, don’t hesitate to reach out.
Excellent customer service, Quick response time with questions and always very helpful. I would say that the website is a little difficult to navigate when it comes to looking at purchasing accessories (ID card, vest) after your initial processing. Other than that I would recommend this site to anyone looking for ESA assistance.
Hi Joshua,
Hank you so much for the five stars and your kind words! 🐾✨ We're happy to hear that our customer service met your expectations with quick responses and helpful support.
We appreciate your feedback about the website navigation, especially regarding purchasing accessories like ID cards and vests after the initial process. We’ll make sure to pass this along to our team so we can improve the experience for future customers.
If you need help finding accessories: www.supportpets.com.
:) very easy to do and fast! I registered my pet on Christmas and got my documents next day
Hello Christianna,
Thank you for your wonderful review! Your support encourages us every day. Have an awesome day!
I had both of my dogs approved in less than 48 hours! The best experience and it's worth every penny
Hi Tyesha,
We’re so grateful for your feedback! Thank you for trusting us, and have a lovely day ahead!
This was the best experience to be able to register my babies. I answered a few questions and had my results within 48 hours even with the holidays. I will be referring my family and friends in need.
Hi Tiffany,
Thank you so much for your kind words! 🐾✨ We're happy to hear that you had such a smooth and efficient experience, even during the holidays.
It’s wonderful to know that you’ll be referring family and friends—it means a lot to us! If they have any questions along the way, we’ll be here to help.
Wishing you and your furry babies all the best!
At this point too many choices, I don't how much money I spent!
Hello Helene,
Your feedback truly means a lot to us! Thank you for your support, and have a wonderful day ahead!
They give you your answer right there if you are approved. I loved that
Hi Crystal,
We’re so grateful for your positive review! Your trust and support keep us going. Have a fantastic day!
It was a quick and pleasant experience. Would recommend to anyone wanting to make their pet an emotional support pet
Hi Ian,
Your review brought a smile to our faces! Thank you for your kind words, and have an amazing day!
Hello Dawn,
Thank you so much for your positive feedback! We’re thrilled to know you had a great experience. Have a fantastic day!
Hi Ilana,
Your support means so much to us! Thank you for your review, and have a wonderful day ahead!
Good information and easy to apply. I love it how fast it was i had the papers the next day after I applied.
Hello Damaris,
We truly appreciate your kind words! Thank you for your trust, and have an amazing day!
Thank you for making it easy to get Tonya registered for an ESA She is learning a lot of new stuff and is doing well with her training.
Hi Norma,
Your feedback made our day brighter! Thank you for sharing your experience, and have a lovely day!
Hi Lee,
Thanks for your 5-stars review, if you need anything you may reach our Customer Support Team at: [email protected].
Have a great day!
Not sure if the order was for 1 of my pets or both, so a bit confused. The questionnaire asked for both dogs, but when I went to pay, it only said the first dogs name.
Hello Heath,
We understand how that could be confusing, and we’re sorry for any uncertainty during the process. 🐾✨
When completing the questionnaire for multiple pets, each pet typically requires individual documentation, and the payment screen should reflect the correct details for each one.
To clarify your order and ensure both dogs are included, please reach out to our support team at [email protected] with your order details. They’ll review everything and make sure it’s sorted out correctly.
My experience was very professional and Fast, I highly recommend.
Hi Jordan,
Thank you so much for your kind feedback! We’re so happy to know you had a great experience. Have a fantastic day!
It was very easy to navigate through the whole process. Even completed and approved in less than 24hrs!
Hello Amelia,
Your support means so much to us! Thank you for your thoughtful review, and have a wonderful day ahead!
This year was a lot smoother with the turnaround on documents. Much easier process and appreciate the time.
Hi Jenna,
We’re thrilled to hear about your positive experience! Thank you for trusting us, and have an amazing day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine,
We’re truly sorry to hear that you feel this way, and we appreciate you sharing your concerns. Transparency is incredibly important to us, and our goal is to ensure that every step of the process is clear and straightforward.
The ESA letter is our primary product, and any additional items such as ID cards, tags, or accessories are optional add-ons and should be clearly presented during checkout.
If you feel there was any miscommunication or unclear information during your experience, please don’t hesitate to reach out to our support team at [email protected] with your order details. We’ll gladly review your concerns and work towards a resolution.