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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was not able to reset my password, to find the page. No one contacted me until the following day. I guess it's your web site that is not customer friendly. I requested a phone call but never received one.
Fast and positive. Exactly what i needed. Great experience.
Hello Stephen,
Our pleasure! It’s wonderful to know our service made a difference for you. Your support keeps us inspired.
Very easy and enlightening experience. Am looking forward to being able to spend more quality time with my friend and fur baby when we are out and about doing things that we can do together like shopping at our favorite places and being able to enjoy traveling together, thank you support pets.
Hi Angelia,
Our pleasure! Your feedback keeps us motivated to keep doing what we love. Thank you for sharing your experience!
I was unsure of what I applied for and customer support was very helpful within no time.
Hi LaTonya,
Our pleasure! Your kind words are the reason we do what we do. Thank you for sharing your experience!
I was so happy to do this for my girl Griselda, we are moving in a few short months and it is really going to help us save money on pet deposits! She's always by my side thanks to Support Pets!
Hi Madison,
Our pleasure! We're so glad we could make your day better. Thanks for letting us know!
I lost my previous ESA/PSD support animal nearly 8 years ago and I promised myself I couldn't / wouldn't go through that again. She was a rescue that actually rescued me so when she died I was devastated as I'm sure most all people are when this time comes.
I am not the kind of person who tries to take advantage of the system just so their pets can travel with them, so I appreciated the medical portion of the process that proves the legitimacy of my anomaly as opposed to just slapping a vest on a dogs back to beat the system. Support Pets made the process simple.
Hello Tony,
Thank you for sharing your heartfelt story. Losing a beloved ESA is a deeply emotional experience, and it's clear how much your previous companion meant to you. We're honored to have been part of your journey in finding support again.
At Support Pets, we strive to make the process straightforward while ensuring that it's grounded in legitimate medical evaluations. It's wonderful to hear that you found value in the care and legitimacy of our service. 💙 Wishing you and your new companion a strong and supportive bond!
Fast and always reliable! With my ESA I can breathe easier and know my health will be protected.
Hello Johanna,
Our pleasure! It's always great to hear that our service hit the mark. Thanks for being part of our community!
I've been putting this off, thinking I wouldn't qualify & it would be hard to do. It was simple & I did qualify!
Hi Shelley,
Our pleasure! Knowing we’ve helped in some way makes it all worth it. Thanks for your feedback!
Results came back within 24 hours and was able to send documentation right away. Thank you for allowing me to have my fluffy friend be able to accompany me in more than one place!
Hi Amanda,
Our pleasure! Your support means the world to us. Thanks for taking the time to share your experience!
Everything is pretty simple and has been easy. I need help to contact to see if I ordered a vest.
Hello Keith,
Our pleasure! We're so happy to know you had a great experience. Thanks for your trust in us!
It was quick, easy and worth every penny, I would recommend this to my friends.
Hi Craig,
Our pleasure! We love hearing such positive feedback. Thanks for being awesome!
Made my process easy and supportive. Helpful response and access to documents.Thank You.
Hello Heidi,
Our pleasure! Your kind words remind us why we love what we do. Thank you for sharing!
Easy to use, quick and hassle free! Would recommend to anyone who is needing to certify their loved furry one as an ESA
It was difficult in the beginning, but I called and was put at ease that my subscription was exactly what I requested.
Hello Gladys,
Our pleasure! We’re so grateful for your feedback and support. Thanks for letting us be part of your journey!
I received my documents in less then 2 hours after completing my application. Thank you!
Hi Jennifer,
Our pleasure! It’s wonderful to know you’re happy with our service. Thanks for being part of our story!
It took me less then 30 mins to get this done, and it was easy to do
Hi Jennifer,
Our pleasure! Your feedback brightened our day. Thanks for choosing us!
Always great! So convenient and easy to do each year, love the new wallet feature
Hi Sierra,
Our pleasure! Your kind words inspire us to keep doing our best. Thanks for your support!
Good stuff, thanks for the help. Will use again, they make it very easy.
Hello Jordan,
Our pleasure! We’re so glad you had a positive experience. Thanks for letting us know!
Hi Sofia,
Our pleasure! Hearing from happy customers like you keeps us motivated. Thank you!
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Hi Patricia,
We sincerely apologize for the inconvenience you've experienced, and we understand how frustrating this can be. We strive to provide timely and helpful customer service, and it's clear we missed the mark this time.
Please allow us the opportunity to make things right. You can reach our support team directly at [email protected].
We value your feedback and will work to improve our services.