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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very fast and easy process. I would recommend anyone that needs a ESA approve to stop here and sign up
Fast efficient and so simple! Very informative with all the videos aswell!
Hello Angelique,
Our pleasure! We appreciate your feedback and look forward to serving you again.
Nice website and easy to follow.
I would recommend.
I look forward to having my dog certified and he is too.
Hi Isabelle,
Our pleasure! Your words inspire us to keep delivering excellence.
Everything seems to being going great! Just waiting on everything to come in the mail
Hello Natalie,
Our pleasure! We love seeing how our service has positively impacted you.If you need any help please reach our Customer Support Team at [email protected].
Very easy and understandable. Applying and the process was done very quickly.
Hello Marisal,
Our pleasure! Your satisfaction is what makes our work meaningful.
I had a brief question regarding the process for two mini goldendoodles and the representative was very helpful. I throughly enjoyed the conversation and the assistance was impressive.
Hello Christina,
Our pleasure! We’re committed to providing an outstanding experience.
Although, I have been seeing Psychiatrist; I thought this process was going to be so difficult. Thank you support pets for making the process stress-free.
Hello Charisse,
Our pleasure! It’s always a joy to know we’ve met your expectations.
Easy to work with and pleasant to work with. I hope that is all you need.
Hello Allison,
Our pleasure! Helping you succeed is what drives us forward.
I am pleased witht he speed of receiving my documents. Just in time for my rental renewal!
Hello Celeste! We’re so glad to hear you had a smooth and quick experience!
Timing is everything, especially when it comes to rental renewals, and we’re happy we could help. If you ever need anything in the future, don’t hesitate to reach out. Thanks for choosing us!
Everyone was so helpful with both of my pets too bad my landlord was not. She claims the laws don't apply to her. She said she was exempt because of the number of rentals she has.
Hi Amy! We’re so glad we could assist you with your pets, but we’re sorry to hear about the challenges with your landlord.
Under the Fair Housing Act, most landlords are required to accommodate ESAs, though there are some exemptions based on property size and ownership. If you need any clarification or resources to help with your situation, we’re happy to assist. Thank you for choosing us, and we hope everything works out for you!
The experience was really easy. Now I don't have to worry about getting denied for a new place
Hi there Stephanie! We’re so glad to hear you had an easy experience!
Moving can be stressful, and having the right documentation for your ESA makes all the difference. If you ever need anything, we’re here to help. Wishing you the best in your new place!
The letter looks fake. I will keep you posted if my complex accepts it
Hi Olivia! We understand your concern, and we want to assure you that all of our ESA letters are issued by licensed professionals and comply with Fair Housing Act guidelines. Many housing providers accept them without issue, but if you run into any problems, our team is here to help. Feel free to reach out if you need any assistance, and we’d love to hear how it goes with your complex.
Easy they did everything for me just had to answer a few questions
Helop Peyton! We're so glad to hear that you had a smooth and hassle-free experience! Making the process easy and stress-free is exactly what we aim for. If you ever need anything in the future, we’re here to help.
It was wonderful. Quick, easy and a stress relief. Now my girl can stay with me and I don't have to give her away.
Hi Kathryn! We're so happy to hear that the process was quick and stress-free for you!
Knowing that your girl can stay with you where she belongs is what it's all about. Thank you for trusting us, and a big shoutout to your friend for sharing! If you ever need anything, we're here to help. Wishing you and your ESA the best in your new apartment!
Quick and easy service. Answered a few questions and got what was needed. I am moving soon and to have my medical needs recognized while not having to pay extra is awesome.
Hello Devyne! We're so glad to hear that the process was quick and easy for you! Having your medical needs recognized without extra fees is exactly why ESA protections exist. Wishing you a smooth move to your new place, and if you ever need anything, we're here to help!
It was such an easy smooth process. I'm disabled with ADHD, ADD, PTSD, mood disorder, severe depression and anxiety among other things. I'm grateful the process went so well
Hello Jennifer! We're so glad to hear that the process was smooth and easy for you. Your well-being is important, and having an ESA can make such a positive difference. Thank you for trusting us, and if you ever need any support in the future, we're here to help! Wishing you and your ESA all the best.
It was a very easy process, the documents came faster than the 48hrs. I am going to go one step closer and the PSD course so my doggie is a true service animal.
Hi Eric! That's awesome to hear! We're glad the process was quick and easy for you. Taking the next step with a PSD course sounds like a great decision, and we wish you and your dog all the best on that journey. If you ever need anything, we're here to help!
I've continued to have a great experience utilizing support pets renewal process! I received my updated documents quickly after requested and I appreciate this service!
Hello Ryan! We truly appreciate your continued trust in our service! It's great to hear that the renewal process was smooth and quick for you. We're always here to make things easy and hassle-free. If you ever need anything, don't hesitate to reach out. Thanks for being a valued part of our community!
The renewal process this time around wasn't as simple and quick as in the past … it took close to 2 weeks to receive my paperwork against the advertised 48 hours. However when I reached out all of the reps were nice and did what they could.
Great help easy now I can travel with my baby and have him leave wit us for no cost it's great
Hi Henry! We're so happy to hear that you had a great experience! Being able to travel and have your ESA with you at no extra cost is such a relief. If you ever need anything in the future, we're here to help. Wishing you and your furry companion safe travels and a happy home!
I am very blessed to have found support pets. The doctor absolutely knows my condition, and sees fit that my job should be considered as an ESA. I love the perks about this as well due to me being able to let my pet travel with me without anybody saying anything to me. I don't have to pay extra rent fee due to my pet being an ESA. Great experience and very fast process. I definitely recommend support pets.
Hello Beyonce! We're so glad to hear that you had such a positive experience! It’s wonderful that your ESA is recognized for the important role they play in your life, and that you’re able to enjoy the benefits that come with it. Thank you for trusting us and for recommending Support Pets—we’re always here if you ever need anything. Wishing you and your ESA all the best!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Briyonna,
Our pleasure! Knowing you’re happy with our service means the world to us.