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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a very easy process, the documents came faster than the 48hrs. I am going to go one step closer and the PSD course so my doggie is a true service animal.
I've continued to have a great experience utilizing support pets renewal process! I received my updated documents quickly after requested and I appreciate this service!
Hello Ryan! We truly appreciate your continued trust in our service! It's great to hear that the renewal process was smooth and quick for you. We're always here to make things easy and hassle-free. If you ever need anything, don't hesitate to reach out. Thanks for being a valued part of our community!
The renewal process this time around wasn't as simple and quick as in the past … it took close to 2 weeks to receive my paperwork against the advertised 48 hours. However when I reached out all of the reps were nice and did what they could.
Great help easy now I can travel with my baby and have him leave wit us for no cost it's great
Hi Henry! We're so happy to hear that you had a great experience! Being able to travel and have your ESA with you at no extra cost is such a relief. If you ever need anything in the future, we're here to help. Wishing you and your furry companion safe travels and a happy home!
I am very blessed to have found support pets. The doctor absolutely knows my condition, and sees fit that my job should be considered as an ESA. I love the perks about this as well due to me being able to let my pet travel with me without anybody saying anything to me. I don't have to pay extra rent fee due to my pet being an ESA. Great experience and very fast process. I definitely recommend support pets.
Hello Beyonce! We're so glad to hear that you had such a positive experience! It’s wonderful that your ESA is recognized for the important role they play in your life, and that you’re able to enjoy the benefits that come with it. Thank you for trusting us and for recommending Support Pets—we’re always here if you ever need anything. Wishing you and your ESA all the best!
I can't get hold of live representative to talk to over the phone. I received the Doctors approval letter.Thank you
This saved me a lot of money in pet fees for my little loves to live with me in a rental. I am thankful!
Hello Stephanie,
Our pleasure! We appreciate your support and look forward to continuing to assist you.
So far so good. I wish we did not have to renew every year and keep paying more money, when we use this support very little since we do not travel much any more. But the process to renew was efficient and not just a rubber stamp. It was a thorough vetting with regard to my needs.
It was a very quick process to get my animal certified and straightforward. I'm very thankful for the team and the resources they make available to my ESA & I.
Hello Katrina,
Our pleasure! We’re glad to know our service has been valuable to you.
Smooth and easy however to have the pressure of what if when traveling and trying to live only to have it all elevated once finding your service, my emotional needs to be fulfilled. Thank you
Hi Paul,
Our pleasure! Your positive experience is exactly what we strive for.
Was fast and easy to navigate. Pleasant experience and would recommend to others.
Hi Thomas,
Our pleasure! Your kind words reinforce our commitment to excellent service.
The process from beginning to completion was very good. I was pleased with the service. Excited to have an ESA now.
Hi Jennifer,
Our pleasure! It’s always rewarding to hear that we’ve made a positive difference.
Easy to go through process. I was anxious but it was not that bad not pushy and no hidden fees, a lot of good offers though!
I just registered my pet, and 2 days later I already had confirmation, very convenient
Hello Yelyzaveta! We're so glad to hear that you found the process fast and convenient! If you ever need any assistance, we're here to help. Thank you for choosing us!
Easy and smooth transaction Speedy response time. Will use in the future
Hello Wilbert! We're so glad to hear you had a smooth experience!
Thank you for your trust, and we look forward to assisting you in the future. If you ever need anything, we're here to help!
Great Company. Thanks Again for your support. I was glad I found this company. It's a lot of companies out here. I decided to go with your company. Thanks
The amount charged is much higher then I signed up for
Tried to contact customer service. Very difficult to contact them by phone
Sent online request and no response from them
Hello sandra! We're sorry to hear about your experience.
Our goal is always to provide clear pricing and responsive customer support. If you haven’t received a response yet, please try reaching out via email or live chat on our website, as our team is always available to assist. We want to make sure any concerns are resolved as quickly as possible. Let us know if you need further help!
The whole experience was easy and clear. We know we now have Support Pets in our family! Thank u!
Hello Leslie! We're so glad to hear you had a great experience!
Welcome to the Support Pets family! If you ever need anything, we're here to help. Thank you for trusting us!
Extremely happy with the speed and the efficiency. As someone with clinical depression and recently diagnosed with breast cancer I need this ESA.
Hi there Marcia! We're so glad we could provide a quick and easy process for you.
Having an ESA can make such a difference, especially during challenging times. Wishing you strength and comfort, and if you ever need anything, we're here to help!
AWESOME AND TOTALLY EASY IT WAS SOOOO FAST... I RE DID THE QUESTIONARE WITHIN 2 HRS. I HAD MY DR. DOCUMENTS IN MY E-MAIL
MY LIL 14 MONTH OLD LIL BEAUTIFUL SWEEEEET PRECIOUS SPOILED BEBE GIRL FURRRR DAUGHTER PRINCESSBEAR AND I ARE SOOOO EXTREMELY THANKFUL FOR SUPPORT PETS WHICH GRANTED US OUR SUPPORT PETS PACKAGE AND OFFICIAL DR. AND TRAVEL AND HOUSING LETTERS SOOOO I WOULD BE ABLE TO HAVE MY BEAUTIFUL PERSIAN MIXED WITH MUNCHKIN CAT PRINCESSBEAR WITH ME ABSOLUTELY 💯% EVERYWHERE AND ANYWHERE WITH ME 24/7. WE COULDN'T BE MORE PLEASED... THANKS DR. FRANK WELCH AND SUPPORT PETS!🐈🐻🐾🐾🐱😸😻😺😇😊
All communication and forms to fill out were simple and easy and I received my online ESA documents within the given 24-48hrs. I also enjoyed the ability to sign up for easy renewal.
Hi MaKailah! We're so glad to hear that the process was simple and efficient for you!
It's great that you found the renewal option convenient as well. If you ever need any assistance, we're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric! That's awesome to hear! We're glad the process was quick and easy for you. Taking the next step with a PSD course sounds like a great decision, and we wish you and your dog all the best on that journey. If you ever need anything, we're here to help!