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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very simple, thorough, and straight forward. Thank you. You are Good - a fix in a broken world.
I was charged wrong but they quickly got back to me and are going to do a credit
I have been destroyed by the doctor though for the depression and also supposed to be on medication but when my dog is around I'm around her i don't feel sad or depressed
Hello Adrilla! Thank you for sharing your experience.
It’s incredible how much comfort and support our pets can provide, especially during difficult times. Your dog clearly plays a vital role in your well-being, and it’s wonderful that you have that bond. If you ever need assistance or guidance, we’re here to help. Wishing you and your furry companion the best!
Very good service and quick turn around. Responded very quickly and received my documents within 48 hours compared to past experience.
I contacted Support Pets to get the certificate for my ESA dog ASAP because I was moving soon and it was just what I needed and in short time.
Hi Stephanie! Thank you for sharing your experience!
We’re so glad we could provide what you needed quickly, especially during your move. If you ever need any further assistance, we’re here to help!
Muy buena atención y rapidez en el trámite les recomiendo ESA para sus mascotas
Hola Lisett! Gracias por tu comentario!
Nos alegra saber que tuviste una experiencia rápida y eficiente. Apreciamos tu recomendación y estamos aquí para ayudarte siempre que lo necesites. ¡Que disfrutes con tu mascota!
It was quick and easy and one less worry to deal with and now a character requirement to fulfill just lost a star for that sorry
Hello Stephanie! Thank you for your feedback!
Just to clarify, leaving a review is completely optional, but we do appreciate you taking the time to share your experience. We're glad to hear the process was quick and easy for you. If there's anything we can do to assist you further, we're here to help!
Love this service! It is so simple and quick. I am happy it can be done online and not have to go see a vet in person.
A very easy process for a great deal of peace of mind knowing my dog can go anywhere I do!
Hi Tracey! We're so glad to hear that the process was easy and gave you peace of mind!
Having your dog by your side is truly invaluable. If you ever need anything, we're here to help!
Got my documents in a timely manner. Had a few concerns and was able to speak with someone and get assistance right away.
Hi Ceneesha! Thank you for sharing your experience!
We're glad you received your documents on time and that our team was able to assist you quickly. If you ever need anything else, we're here to help!
I needed to move into my apartment. They were very efficient very fast. I got my documents with them 24 to 48 hours and it was a great experience
Hi Sean! Thank you for sharing your experience!
We're so glad we could provide you with fast and efficient service to help with your move. If you ever need anything else, we're here to help!
Great loved it very fast easy and affordable to be able to take your fur baby's
Hello Crystal! Thank you for your feedback!
We're glad you loved the process and found it fast and easy. If you’re waiting for a response, please reach out to our support team—they’ll be happy to assist you. We’re here to help!
Services was fast, documents were easy to access. I like that customer support is available.
Hello Rosie! Thank you for your feedback!
We're glad you found the process fast and easy and that our customer support was helpful. If you ever need anything, we're here to assist!
With having my animals registered as a ESA animal, I am allowed to have them in my apartment and have trained my dog to be a therapy dog so she comes with me to work. It made my life that much better.
Hello Danielle! That’s amazing to hear!
We’re so glad that getting your ESA letter has made such a positive impact on your life and allowed you to have your animals with you. It’s wonderful that your dog is also trained as a therapy dog and can accompany you to work. Wishing you both all the best, and if you ever need anything, we’re here to help!
Great experience with support. They were quick and understood the value of my lil furbaby to me in helping me cope with severe depression. Would recommend if you need to move or travel with your pet the approval was back in 48hrs.
Hi there Sharmain! Thank you for sharing your experience!
We’re so glad we could help ensure that Lani could stay with you—she’s clearly such an important part of your life. It’s wonderful to hear that the process was quick and that our team was able to support you. Wishing you and Lani all the best in your new home, and if you ever need anything, we’re here to help!
Hello Jane! Thank you for your feedback!
We’re glad we could quickly resolve the issue and provide the correct document for you. Your satisfaction is important to us, and we appreciate you choosing us based on our reviews. If you ever need anything else, we’re here to help!
Very easy and convenient experience! Hopefully this helps me with my situation
Hello Johanna! Thank you for sharing your experience!
We're glad to hear the process was easy and convenient for you. Wishing you the best with your situation, and if you ever need any assistance, we're here to help!
Such a quick and easy experience. So thankful for this service. I love my babies and couldn't imagine living without them and this allows them to stay with me.
Hi Sharla,
Our pleasure! We’re glad to know our service has made a difference for you.
Fast lots of props to buy extra things that you don't necessarily need
Hello Alexandria,
We appreciate your feedback!
Our core service is providing legitimate ESA letters from licensed professionals, which give individuals legal housing protections under the Fair Housing Act (FHA).
Any additional items, such as vests or ID cards, are optional and offered for those who want to personalize their ESA experience.
If you have any questions, we’re happy to help!
Pretty easy! The questionnaire took less than 20 minutes and I received an approval within 24 hours! Do recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Mary! Thank you for your continued trust in us!
We're glad to hear that our team was able to resolve the issue quickly for you. If you ever need further assistance, we're always here to help!