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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you for your service but all of these emails are completely unnecessary
Challenge to get the actual documents, felt like I had to hop through hoops
They were super quick and did a great job. But the wrong breed of dog was listed, which is probably my fault. Overall awesome experience!
Hello Avery,
Our pleasure! We’re grateful for the opportunity to serve you.
They tried to charge me 386 after I make my payment
It was good at first both thenyou tried to charge. Me more that what I pay I you don't even say anything
Application process is straightforward and their response is very quick.
Hello Steven,
Our pleasure! It’s always fulfilling to know our service has been helpful.
Easy and fast helped answer all my questions regarding any issues.
Hi Miguelangel,
Our pleasure! We take pride in ensuring a smooth and enjoyable experience.
All you have to do is answer a few questions and your furbaby can almost always be at your side enjoying any and all of lifes joys without the anxiety!
Hello Samantha,
Our pleasure! Your support keeps us motivated to do our best.
The process is very straightforward, and I was able to receive my documents within 24-48 hours of ordering.
Hello Bailey,
Our pleasure! We’re always here to make things easier for you.
Simple and straight to the point. Not a long process at all.🙂
Very fast and easy process. I would recommend anyone that needs a ESA approve to stop here and sign up
Hello Briyonna,
Our pleasure! Knowing you’re happy with our service means the world to us.
Fast efficient and so simple! Very informative with all the videos aswell!
Hello Angelique,
Our pleasure! We appreciate your feedback and look forward to serving you again.
Nice website and easy to follow.
I would recommend.
I look forward to having my dog certified and he is too.
Hi Isabelle,
Our pleasure! Your words inspire us to keep delivering excellence.
Everything seems to being going great! Just waiting on everything to come in the mail
Hello Natalie,
Our pleasure! We love seeing how our service has positively impacted you.If you need any help please reach our Customer Support Team at [email protected].
Very easy and understandable. Applying and the process was done very quickly.
Hello Marisal,
Our pleasure! Your satisfaction is what makes our work meaningful.
I had a brief question regarding the process for two mini goldendoodles and the representative was very helpful. I throughly enjoyed the conversation and the assistance was impressive.
Hello Christina,
Our pleasure! We’re committed to providing an outstanding experience.
Although, I have been seeing Psychiatrist; I thought this process was going to be so difficult. Thank you support pets for making the process stress-free.
Hello Charisse,
Our pleasure! It’s always a joy to know we’ve met your expectations.
Easy to work with and pleasant to work with. I hope that is all you need.
Hello Allison,
Our pleasure! Helping you succeed is what drives us forward.
I am pleased witht he speed of receiving my documents. Just in time for my rental renewal!
Hello Celeste! We’re so glad to hear you had a smooth and quick experience!
Timing is everything, especially when it comes to rental renewals, and we’re happy we could help. If you ever need anything in the future, don’t hesitate to reach out. Thanks for choosing us!
Everyone was so helpful with both of my pets too bad my landlord was not. She claims the laws don't apply to her. She said she was exempt because of the number of rentals she has.
Hi Amy! We’re so glad we could assist you with your pets, but we’re sorry to hear about the challenges with your landlord.
Under the Fair Housing Act, most landlords are required to accommodate ESAs, though there are some exemptions based on property size and ownership. If you need any clarification or resources to help with your situation, we’re happy to assist. Thank you for choosing us, and we hope everything works out for you!
The experience was really easy. Now I don't have to worry about getting denied for a new place
Hi there Stephanie! We’re so glad to hear you had an easy experience!
Moving can be stressful, and having the right documentation for your ESA makes all the difference. If you ever need anything, we’re here to help. Wishing you the best in your new place!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
Our pleasure! It’s wonderful to see our service is appreciated.As for the emails, we'll work on improve that.