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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Was a very easy, fast process. Applied one day and had all the documents the next morning. Was very affordable and no stress or complications.
Thank you for making the process pretty simple and fast. Too many options and I was confused on the pricing, but got it worked out
Hi Chris!
We're happy to hear the process was quick and simple for you! We appreciate your feedback on pricing and are glad you were able to get everything sorted out. Your dog deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us—let us know if you ever need anything!
Feels good to know I can move with the dogs. I won't go anywhere without them
Hello Andrew!
We're so happy to hear that you can move with your dogs without any worries! Your pets are family, and they deserve to be by your side. Thank you for trusting us—let us know if you ever need anything!
It was an easy and quick process. I strongly recommend this!
Hi there Ruben!
We're so happy to hear that you had a great experience and found the process easy and quick! Thank you for your recommendation and for trusting us. Let us know if you ever need anything—we’re here to help!
They were a breeze to work with and made the process so simple just great
Hi Robbie!
We're so happy to hear that the process was simple and smooth for you! Your dog deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us—let us know if you ever need anything!
Thank you! This process was seamless and I am so excited for our new addition to our to family to be able to travel with us. My elderly Mom really needs this.
I had a wonderful experience with the Support Pets website. The information was clear, the process was straightforward, and the customer service was exceptionally helpful. I highly recommend their services!
Hello Melissa,
Thank you so much for your kind words!
IWe're thrilled to hear that you had such a positive experience with Support Pets. Making the process clear, simple, and stress-free is always our goal, and we're especially glad our customer service team was able to assist you every step of the way.
Your recommendation means the world to us! If you ever need anything else, we're always here to help. Wishing you and your ESA all the best!
Very simple, easy and fast. Overall very helpful community and easy to navigate the website.
Hello Sheala,
Thank you for your feedback! 🐾💙 We're so glad you found the process simple, fast, and helpful. We strive to make everything as easy as possible for our community.
We appreciate you choosing us and are always here if you need any support in the future!
Fast and easy process very happy can't wait to receive cards in the mail
Hi Felicia,
That’s awesome to hear!
We’re so glad you had a fast and easy experience. Your cards will be on their way soon—if you need anything in the meantime, we’re here to help. Enjoy your ESA!
Me equivoque en un formulario y mande un comunicado y me atendieron en seguida
Hola Lorena!
Nos alegra saber que tuviste una buena experiencia y que nuestro equipo pudo ayudarte rápidamente. ¡Gracias por confiar en nosotros! Si alguna vez necesitas algo, estamos aquí para ayudarte.
Sisters friend told me about this website and helped me tremendously! Very grateful you guys help others and myself this way, especially when we have dogs that are not really accepted in most places but can't live without! Thanks again Support Pets!
Hello Alex!
We're so happy to hear that Support Pets was able to help you and Baby Hippo! Your bond is so important, and we’re glad you now have the proof you need to keep her by your side. Thank you for trusting us, and a big thank you to your sister’s friend for the recommendation! Let us know if you ever need anything—we’re here to help!
I was delighted with how quick this process was. Thank you!
Hi John!
We're so happy to hear you had a quick and reliable experience! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
It was a great experience, it was quick and easy! Thank you for helping me!
Hello Ivengely!
We're happy to hear you had a great experience and found the process quick and easy! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
This is great and amazing. I love that my medical conditions is took care due to my dog being with me.
Having this opportunity really satisfy my needs to be calm and having my best friends wherever I go thank you to support pets for this help.
Hi there Eddie!
We're so happy to hear that having your ESA brings you peace and comfort! Your best friend deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us and for choosing Support Pets. Let us know if you ever need anything—we're here for you!
Very good positive and very easy to navigate and understand.
Hi Brianna!
We're happy to hear you found the process easy to navigate and had a great experience with our team! We strive to offer flexible options to fit everyone's needs. Thank you for trusting us, and let us know if you ever need anything—we're here to help!
This was the easiest online application I have done. Satisfied with the experience.
Hello Felix!
We're happy to hear the process was easy for you and that you had a great experience! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
I received my letter and certificates promptly. I am very pleased with my order.
Hi there Jeannie!
We're happy to hear you received your documents quickly and are pleased with your order! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
Hi Lill!
We're happy to hear you received your documents quickly! A valid ESA letter is protected under the Fair Housing Act, which means landlords cannot charge pet deposits or extra pet fees for emotional support animals. If you run into any issues, we recommend providing your documentation and requesting reasonable accommodation. Let us know if you have any questions—we’re here to help!
The website had a lot going on compared to what it was when I enrolled my cat princess last time. As well as I don't remember having to purchase everything separate. It just all came in a package together with one simple transaction. Plus when I enrolled my dog for the first time his weight was written wrong on my documents. He is 55 pounds not 10. And I will need these papers for an application very soon. I've been using ESA for years and it's been so easy but now it's be come very complicated.
Hi Samantha!
We appreciate your feedback and are sorry to hear about any confusion. We now offer several package options at checkout, allowing customers to choose what best fits their needs. If there was an error in your dog's weight on your documents, please reach out to our support team, and we’ll be happy to correct it for you. We're glad Jamie was able to assist you quickly, and we truly appreciate your continued trust in us. Let us know how we can help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Anthony!
We're so happy to hear that the process was fast, easy, and stress-free for you! Thank you for trusting us and for your kind words. Let us know if you ever need anything—we're here to help!