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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was easy to apply and had very fast responses. And was very affordable.
I did not have the best experience and likely would not recommend this company to anyone else. Hoping they stick to their promise of refunding the money they overcharged me for. The website and email ad was also falsely advertising a price and when I placed the order I was charged more than what was advertised.
Hi Samantha!
We're sorry to hear about your experience and any frustration caused by the billing issue. That’s not the experience we want for our customers. Our team is committed to resolving concerns as quickly as possible, and we appreciate your patience while we work on your refund. If you haven't already, please reach out to our support team again so we can ensure this is taken care of for you. Let us know how we can help!
It's a great and easy website to use to get our furry friend certified.
Hi Julia!
We're so happy to hear that you found the process easy and convenient! Your furry friend deserves to be by your side, and we're glad we could help make that happen. Thank you for trusting us—let us know if you ever need anything!
Simple and easy also very speedy reply for needed documentation.
Hi Justin!
We're happy to hear the process was simple, easy, and fast for you! Thank you for trusting us with your ESA needs. Let us know if you ever need anything—we’re here to help!
Excellent easy to follow directions loved the video it had a lot of information that i can use. Also I enjoyed how easy it was to order the product
Hello Trudy!
We're so happy to hear that you had a smooth experience and found the information helpful. It’s truly special that your loved one was able to have their pet by their side, and we’re honored to be a part of helping others do the same. Thank you for trusting us, and if you ever need anything, we’re here for you!
Great service my pet makes me happy and now I can take him everywhere
Hello Dineisha!
We're so happy to hear that your pet brings you joy and that you can now have them by your side wherever you go! Thank you for trusting us—let us know if you ever need anything!
Was a very easy, fast process. Applied one day and had all the documents the next morning. Was very affordable and no stress or complications.
Hi there Anthony!
We're so happy to hear that the process was fast, easy, and stress-free for you! Thank you for trusting us and for your kind words. Let us know if you ever need anything—we're here to help!
Thank you for making the process pretty simple and fast. Too many options and I was confused on the pricing, but got it worked out
Hi Chris!
We're happy to hear the process was quick and simple for you! We appreciate your feedback on pricing and are glad you were able to get everything sorted out. Your dog deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us—let us know if you ever need anything!
Feels good to know I can move with the dogs. I won't go anywhere without them
Hello Andrew!
We're so happy to hear that you can move with your dogs without any worries! Your pets are family, and they deserve to be by your side. Thank you for trusting us—let us know if you ever need anything!
It was an easy and quick process. I strongly recommend this!
Hi there Ruben!
We're so happy to hear that you had a great experience and found the process easy and quick! Thank you for your recommendation and for trusting us. Let us know if you ever need anything—we’re here to help!
They were a breeze to work with and made the process so simple just great
Hi Robbie!
We're so happy to hear that the process was simple and smooth for you! Your dog deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us—let us know if you ever need anything!
Thank you! This process was seamless and I am so excited for our new addition to our to family to be able to travel with us. My elderly Mom really needs this.
I had a wonderful experience with the Support Pets website. The information was clear, the process was straightforward, and the customer service was exceptionally helpful. I highly recommend their services!
Hello Melissa,
Thank you so much for your kind words!
IWe're thrilled to hear that you had such a positive experience with Support Pets. Making the process clear, simple, and stress-free is always our goal, and we're especially glad our customer service team was able to assist you every step of the way.
Your recommendation means the world to us! If you ever need anything else, we're always here to help. Wishing you and your ESA all the best!
Very simple, easy and fast. Overall very helpful community and easy to navigate the website.
Hello Sheala,
Thank you for your feedback! 🐾💙 We're so glad you found the process simple, fast, and helpful. We strive to make everything as easy as possible for our community.
We appreciate you choosing us and are always here if you need any support in the future!
Fast and easy process very happy can't wait to receive cards in the mail
Hi Felicia,
That’s awesome to hear!
We’re so glad you had a fast and easy experience. Your cards will be on their way soon—if you need anything in the meantime, we’re here to help. Enjoy your ESA!
Me equivoque en un formulario y mande un comunicado y me atendieron en seguida
Hola Lorena!
Nos alegra saber que tuviste una buena experiencia y que nuestro equipo pudo ayudarte rápidamente. ¡Gracias por confiar en nosotros! Si alguna vez necesitas algo, estamos aquí para ayudarte.
Sisters friend told me about this website and helped me tremendously! Very grateful you guys help others and myself this way, especially when we have dogs that are not really accepted in most places but can't live without! Thanks again Support Pets!
Hello Alex!
We're so happy to hear that Support Pets was able to help you and Baby Hippo! Your bond is so important, and we’re glad you now have the proof you need to keep her by your side. Thank you for trusting us, and a big thank you to your sister’s friend for the recommendation! Let us know if you ever need anything—we’re here to help!
I was delighted with how quick this process was. Thank you!
Hi John!
We're so happy to hear you had a quick and reliable experience! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
It was a great experience, it was quick and easy! Thank you for helping me!
Hello Ivengely!
We're happy to hear you had a great experience and found the process quick and easy! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
This is great and amazing. I love that my medical conditions is took care due to my dog being with me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janessa!
We're so happy to hear that the process was fast, easy, and affordable for you! Thank you for trusting us and for the recommendation. Let us know if you ever need anything—we're here to help!