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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This is my third year applying for ESA. It is such an easy process and they are quick with sending you your documents!
Hi Jasmin!
We're so happy to hear that you've had a great experience with us for three years! Thank you for trusting us and for your continued support. Let us know if you ever need anything—we're always here to help!
Hola Nayeli!
¡Nos alegra saber que tuviste una buena experiencia! 😊 Si alguna vez necesitas ayuda, aquà estamos para ti. ¡Gracias por confiar en nosotros!
Service was very informative and helpful - it was super easy to follow the instructions
Hello!
We're so happy to hear that you found the service informative and easy to follow! Thank you for trusting us and for choosing Support Pets based on recommendations. Let us know if you ever need anything—we’re always here to help!
It was a good experience overall, and especially helping with getting my documentation for my animal
Hello Phillip!
We're so happy to hear that you had a fast and reliable experience! Thank you for trusting us and for choosing Support Pets based on the great reviews. Let us know if you ever need anything—we're always here to help!
This was an easy process if I can figure out how to get the collar, leash, and tag that I paid for
Hi Deborah!
We're glad to hear the process was easy for you! If you haven’t received your collar, leash, and tag yet, please reach out to our support team, and we’ll be happy to assist you. Thank you for trusting us—we’re here to help!
I received my paperwork less than 48 hours. Quick response. They communicated with me the process. Thank you.
Hello Linda!
We're so happy to hear that your renewal process was quick and smooth! Thank you for trusting us again—we truly appreciate your continued support. Let us know if you ever need anything—we’re always here to help!
It's good and fast and very affordable and efficient. Good to the customers and great with the pets and owners
Hi Tia!
We're so happy to hear that you found the process fast, affordable, and efficient! Thank you for your kind words and for trusting us. Let us know if you ever need anything—we’re always here to help!
Easy and affordable process. I liked how the website made it very adult accessible and allowed me to confidently go through the ESA process with no issues. Customer support is very helpful.
Hi Alyssa!
We're so happy to hear that you had a smooth and confident experience with us! Making the ESA process easy and accessible is our goal, and we're glad our customer support team could assist you. Thank you for trusting us—let us know if you ever need anything!
This website is slow responding. I am glad to receive my documents.
Hello Victoria!
We're happy to hear you received your documents! We appreciate your feedback about the website and will continue working to improve the experience. Thank you for choosing us—let us know if you ever need anything!
Thank you so much! I'm finally reunited back with my pups at first I was kinda sketchy about this but I gave it a try and it worked wow thank you so much will recommend 10/10.
Hi there Alejandro!
We're so happy to hear that Support Pets helped you reunite with your pups! Your bond with them is so important, and we’re glad we could make a difference in your housing situation. Thank you for trusting us and for your kind recommendation—we truly appreciate it! Wishing you and your dogs all the happiness together. Let us know if you ever need anything!
Hi Jr!
We're happy to hear that you found the process easy and straightforward! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
I didnt realize I was ordering all the extra stuff. It's hard for me to pay because I'm on a fixed income. So I've spent 87.00 more than I can afford.
I payed 107.99 for ESA and 87.oo for leash and vest I didn't want or need. I thought since this was a renewal the price was only 87.00 instead of 107.99. Not very clear what you are doing.
Hi Mary!
We're sorry to hear about the confusion with your renewal order. We understand that cost is an important factor, especially on a fixed income. If you accidentally ordered additional items you didn’t need, please reach out to our support team—we’d be happy to look into a resolution for you. We appreciate your continued trust in us and would love the opportunity to make things right. Let us know how we can help!
The customer service rep was very professional and got things done for me
Hi Vernon!
We're glad to hear you had a great experience with our customer service team! We’re sorry to hear about the overcharge on your renewal—please reach out to our support team, and we’ll make sure it gets resolved as quickly as possible. Thank you for trusting us to help keep Diamond by your side! Let us know if there's anything else we can do for you.
I was charged $134 instead of the $99.00 you advertised for today. Please correct this as soon as possible.
This experience was very easy and everything was done expeditiously I'm very pleased so far!
Hi Leland!
We're so happy to hear that you had an easy and fast experience! Thank you for trusting us and for taking the time to do your research—we're glad you chose us. Let us know if you ever need anything—we're here to help!
Very happy with my experience and I would recommend it to my friends
Hello Stephanie!
We're so happy to hear that you had a great experience! Thank you for your recommendation and for trusting us to help keep you and your dog together. Let us know if you ever need anything—we’re here to help!
My angel helps keep me going through the worst of times and support pets made it quick and easy to get his paperwork so I can take him with me anywhere I need
Hi Rui!
We're so happy to hear that your angel brings you comfort and that we could make the process quick and easy for you! Thank you for trusting us and for choosing Support Pets based on the great reviews. Let us know if you ever need anything—we're here to help!
This was the easiest and fastest process I have ever gone through.
Hi there Lauren!
We're so happy to hear that the process was easy and fast for you! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
Support Pets has been such a huge help in certifying my dog!
Hi Erica!
We're so happy to hear that Support Pets was a huge help in certifying your dog! Thank you for your kind words and for trusting us. We appreciate your friend's recommendation, and we're always here if you need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lane!
We're so happy to hear that you and your husband had a great experience and received everything so quickly! Thank you for trusting us and for giving us a try after seeing us on Facebook. Let us know if you ever need anything—we’re here to help! 😊