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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Having this opportunity really satisfy my needs to be calm and having my best friends wherever I go thank you to support pets for this help.
Very good positive and very easy to navigate and understand.
Hi Brianna!
We're happy to hear you found the process easy to navigate and had a great experience with our team! We strive to offer flexible options to fit everyone's needs. Thank you for trusting us, and let us know if you ever need anything—we're here to help!
This was the easiest online application I have done. Satisfied with the experience.
Hello Felix!
We're happy to hear the process was easy for you and that you had a great experience! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
I received my letter and certificates promptly. I am very pleased with my order.
Hi there Jeannie!
We're happy to hear you received your documents quickly and are pleased with your order! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
Hi Lill!
We're happy to hear you received your documents quickly! A valid ESA letter is protected under the Fair Housing Act, which means landlords cannot charge pet deposits or extra pet fees for emotional support animals. If you run into any issues, we recommend providing your documentation and requesting reasonable accommodation. Let us know if you have any questions—we’re here to help!
The website had a lot going on compared to what it was when I enrolled my cat princess last time. As well as I don't remember having to purchase everything separate. It just all came in a package together with one simple transaction. Plus when I enrolled my dog for the first time his weight was written wrong on my documents. He is 55 pounds not 10. And I will need these papers for an application very soon. I've been using ESA for years and it's been so easy but now it's be come very complicated.
Hi Samantha!
We appreciate your feedback and are sorry to hear about any confusion. We now offer several package options at checkout, allowing customers to choose what best fits their needs. If there was an error in your dog's weight on your documents, please reach out to our support team, and we’ll be happy to correct it for you. We're glad Jamie was able to assist you quickly, and we truly appreciate your continued trust in us. Let us know how we can help!
It took no time at all to receive my documents. It will be great to be able to have my emotional support animal with me.
Hi there Jorge!
We're happy to hear you had a fast and smooth experience! Having your emotional support animal with you can make such a difference. Thank you for trusting us, and let us know if you ever need anything—we're here to help!
It was a quick process. I didn't use it yet, but I will for housing purposes
Hi Giovanna!
We're happy to hear the process was quick and easy for you! When you're ready to use your ESA letter for housing, we hope it helps make the process smooth. Let us know if you ever need any assistance—we're here to help!
It was a super easy process and now I'll be able to take my pet to college with me!
Hello Madi!
We're so happy to hear the process was easy for you! Having your pet with you at college will make such a difference. Wishing you the best on your journey, and let us know if you ever need anything!
Awesome price and had plenty of help. Enjoyed my experience
Hello Ashley!
We're so happy to hear you had a great experience and found the process helpful! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
I needed them to tweak my letter and the they happily obliged
Hello Brittany!
We're happy to hear that our team was able to assist you and make the process easy for you! Your satisfaction is important to us, and we're always here to help. Thank you for trusting us! Let us know if you ever need anything.
Wonderful experience over all. Definitely recommend! Very fast service.
Hi there Kimberly!
We're so happy to hear you had a wonderful experience! Thank you for your recommendation and for trusting us. We appreciate your friend's referral, and we're always here if you ever need anything!
I found it easy to use the system and I am grateful that I qualified and my dog and I can have a healthy life together.
Hi Allisson!
We're so happy to hear that the process was easy for you and that you and your dog can continue your journey together! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
Little early to give a review. I just got the docs. Haven't received the vest, lease, tag ect...
Hi Donna!
We appreciate your feedback and are happy to hear you received your documents! Your peace of mind is important, and we’re glad we could help. If you have any questions about your order or tracking for your vest, leash, or tag, feel free to reach out to our support team. We're here to help!
It was a very quick simple process and even tho the hotel I am at still charges I am very happy to have this service. My dog and cat are a huge part of my therapy
Hello Pauline!
We're so happy to hear that the process was quick and simple for you! Your dog and cat are such an important part of your well-being, and we're glad we could help you keep them by your side. Thank you for trusting us and choosing our service. Let us know if you ever need anything—we’re always here to help!
I had no issues completing my application, it was very easy. Received my documents within one day. Very pleased with the experience.
Hi there Lynn!
We're so happy to hear that the process was easy for you and that you received your documents quickly! Your bond with your dog is truly special, and we’re glad we could help keep you together. Thank you for trusting us—let us know if you ever need anything!
I'm just so glad I found you guys. No I can take my little Freddles with me every where I go! Thanks!
Hello Marian!
We're so happy to hear that you and Freddles can stay together wherever you go! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
Hi Joel!
We're happy to hear the process was smooth, timely, and informative for you! Thank you for trusting us. Let us know if you ever need anything—we're here to help!
Going through support pets is the easiest experience ever! Great customer service, and now our dogs can go anywhere with us. Thank you support pets!
Hi there Kristin!
We're so happy to hear you had such a great experience with Support Pets! It's wonderful that our team could assist you with printing your documents and that your dogs can now stay by your side. Thank you for trusting us—we’re always here if you need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Eddie!
We're so happy to hear that having your ESA brings you peace and comfort! Your best friend deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us and for choosing Support Pets. Let us know if you ever need anything—we're here for you!