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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,243 reviews

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Oregon
1 review
0 helpful votes
Follow Christopher Q.
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Super convenient and professional.
March 15, 2025

Had no idea what I was doing, the site walked me through their process in no time. In a short while I had all my information processed and an online certification for my support dog.

Date of experience: March 4, 2025
Marcelino D. — Support Pets Rep
over a year old

Hi Christopher,
Our pleasure! Knowing we’ve met your expectations reassures us that we’re on the right path. We appreciate the opportunity to assist you.

Illinois
1 review
0 helpful votes
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So happy with support pets
March 15, 2025

Easy application and super helpful. Had no problem getting my documents and just waiting for my certificate!

Date of experience: March 4, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Ashlee,
Our pleasure! We take pride in offering dependable service, and it’s great to know it has been helpful to you.

Oklahoma
1 review
0 helpful votes
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Good and fast
March 15, 2025

It gave you the questions and got you thought everything easy and fast.

Date of experience: March 4, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Jacob,
Our pleasure! Your comments reinforce our focus on providing a smooth and supportive experience. We’re here whenever you need us.

Arizona
1 review
0 helpful votes
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ESA Documents
March 15, 2025

This is such a Win Win for you and your dog. Since I was diagnosed with my mental disorders, having an ESA animal has been life saving and now with these legal valid documents it also means I can save so much money on pet fees/rent while I'm able to take him everywhere I go!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi there Thomas!
We're so happy to hear that having your ESA has been life-changing for you! Your bond with your dog is truly special, and we're glad we could help provide the documents you need to ensure you stay together without extra fees. Thank you for trusting us again—we’re always here if you need anything!

Florida
1 review
0 helpful votes
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Quick and Easy!
March 15, 2025

It was a quick and easy process and now my dog is an ESA! I would recommend to anyone looking to do this!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Zachary!
We're happy to hear the process was quick and easy for you! Thank you for your recommendation and for trusting us with your ESA needs. Let us know if you ever need anything—we're here to help!

South Carolina
1 review
0 helpful votes
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I love my cats
March 14, 2025

The process was straight forward. My two cats are now officially ESA certified. I am so relieved and thankful for the Support Pets organization.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hello Brian!
We're happy to hear that the process was straightforward and that your two cats are now officially ESA certified! Your trust means a lot to us, and we're glad we could help bring you peace of mind. Let us know if you ever need anything—we’re here to help!

Nebraska
1 review
0 helpful votes
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Fast and Easy!
March 14, 2025

Super easy to go through, the service is so helpful! I didn't have any issues going through the questionnaire!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Hannah!
We're happy to hear you had a smooth and easy experience! Thank you for trusting us—it means a lot. Let us know if you ever need anything, we're always here to help!

North Carolina
1 review
0 helpful votes
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I didn't have to go to mental health and wait all day to see my doctor.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Ivery!
We're happy to hear the process was quick and convenient for you! Providing an accessible option for those who need an ESA letter is important to us. Let us know if you ever need anything—we're here to help!

Oklahoma
1 review
0 helpful votes
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Thank u fast Service!
March 14, 2025

Everything was as it should Be and very professional. Thank u i received in 24 hrs.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Stacie!
We're happy to hear you had a great experience and received everything so quickly! Thank you for trusting us and for your friend's referral. Let us know if you ever need anything—we're here to help!

Ohio
1 review
0 helpful votes
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Very easy
March 14, 2025

I had a good experience i will be doing business with them again

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Elizabeth!
We're happy to hear you had a good experience and plan to work with us again! If you need assistance with your order, please reach out to our support team—we’d be happy to help. Let us know if you need anything!

Indiana
1 review
0 helpful votes
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Amazing!
March 14, 2025

Very simple and straight forward! Easy to use and follow along with what is needed.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi there Michael!
We're happy to hear you had a smooth and straightforward experience! Thank you for trusting us and for your friend's recommendation. Let us know if you ever need anything—we're here to help!

Maryland
1 review
0 helpful votes
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Amazing!
March 14, 2025

Quick, easy, and non expensive way to get your dog/s registered! They had my forms sent asap and answered my questions quickly!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hello Alyssa!
We're happy to hear you had a quick and easy experience! Thank you for trusting us and for your kind words. Let us know if you ever need anything—we're here to help!

Arizona
1 review
0 helpful votes
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Good service
March 14, 2025

Good job on the service. Pretty easy to figure out. 50 characters

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hello Dante!
We're happy to hear you had a smooth experience! Thank you for trusting us. Let us know if you ever need anything!

New Mexico
1 review
0 helpful votes
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Nice people
March 14, 2025

I did the experience last year it really helped with different things.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Chris!
We're happy to hear that your experience with us was helpful! Your dog sounds like an incredible companion, and we're glad we could assist in keeping you together. Let us know if you ever need anything—we're always here to help!

Nevada
1 review
0 helpful votes
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Excellent service
March 14, 2025

Easy to fill out forms, communication available great experience

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi there Tammy!
We're happy to hear you had a great experience and found the process easy! Thank you for trusting us with your ESA needs. Let us know if you ever need anything—we're here to help!

Oregon
1 review
0 helpful votes
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It was easy and seamless!
March 14, 2025

So simple and effective, all I had to do was answer a few questions and pay the fee and boom!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi there Lisa!
We're happy to hear the process was easy and seamless for you! Thank you for trusting us and choosing our service. Let us know if you ever need anything—we're here to help!

Kentucky
1 review
0 helpful votes
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Thank you!
March 14, 2025

I really appreciate the fast and affordable way to be able to take my dog with me anywhere! Thank you!

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hello Ahsley!
We're happy to hear that the process was fast and affordable for you! Your dog deserves to be by your side, and we're glad we could help make that possible. Let us know if you ever need anything!

Arizona
1 review
0 helpful votes
Follow Luz maria R.
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Awesome job
March 14, 2025

Thank you for sending me my info about my dogs I really appreciate it it was early this time I didn't expect if you guys answer right away because last year it took forever and they didn't send me my my info thanks again you guys doing a great job

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi Luz!
We're happy to hear you had a great experience this time and that everything arrived quickly for you! Thank you for trusting us again—we truly appreciate your support. Let us know if you ever need anything, we're always here to help!

North Carolina
1 review
0 helpful votes
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It was quick and easy but a bunch of charges for getting a vest and an id card is a bit much for me being that I'm on a fix income and your price is already $107. I appreciate the fact I'm able to keep my fur baby next to me to keep me calm but again being on a fixed income makes it hard to purchase everything else.

Date of experience: March 6, 2025
Alabama
1 review
0 helpful votes
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Pet approved
March 14, 2025

Very quick and easy to get my baby approved. Now I don't have to be so stressed going out anymore.

Date of experience: March 4, 2025
Leonel N. — Support Pets Rep
over a year old

Hi there Tammy!
We're happy to hear the process was quick and easy for you! Knowing your pet is approved can definitely bring peace of mind. Thank you for choosing us—we appreciate your support! Let us know if you ever need anything.