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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a very simple process and they got back to me quickly. Very satisfied
Me gustó mucho la experiencia estoy muy feliz muchas gracias
Hola Adriana!
Nos alegra saber que tuviste una buena experiencia y que estás feliz. ¡Gracias por confiar en nosotros! Si alguna vez necesitas algo, aquà estamos para ayudarte.
The whole process was simple and to the point. I look forward to receiving my package.
I can't wait to get all my dogs stuff and this will really help me get into a home
Hi Penny!
We're happy to hear this will help you and your dog stay together in your new home. Your bond is so important, and we’re glad we could be a part of your journey. Let us know if you ever need anything—we’re here for you!
Support Pets has been an absolute life changer! I have severe anxiety, depression and ptsd and Support Pets made it so easy and quick to get my dog certified to be with me every step of the way.
Hi there Taylor!
We're so happy to hear that Support Pets has made such a positive impact on your life. Your well-being is important, and we're glad we could make the process quick and easy for you. Thank you for trusting us—wishing you and your dog all the best on your journey together! Let us know if you ever need anything.
My experience was very good and helped me out a lot with getting both my dog and my cat and I would highly recommend this to anyone who is looking to get third pets certified like I did thank you very much.
Hi there Teranni!
We're happy to hear you had a great experience and that we could help with both your dog and cat! Thank you for your recommendation and for trusting us. If you ever need anything, we're here to help!
Overall I was able to request and get an ESA certificate for my amazing dog. I'm very excited about these upcoming documents and changes!
Hi James!
We're happy to hear the process was quick and helpful for you! It's exciting that you and your amazing dog will have the proper documentation. Let us know if you ever need anything—we're here to help!
They were very descriptive with their instructions and very timely with the delivery of the approval letter.
Hello David!
We're happy to hear you had a smooth and timely experience with us. Thank you for choosing us for your ESA needs! Let us know if you ever need anything.
I received my documents really fast.! That part was great. The bad part...I got charged $170 for the Psychological Service Animal rating, which I never asked for. And, getting a refund seems to be like pulling teeth from a Rhino.!
Hi Susan!
We're happy to hear that you received your documents quickly, but we’re sorry for any confusion regarding the additional charge. Our team is here to help resolve this for you. Please reach out to our support team directly for assistance with your refund request. We appreciate your patience and want to ensure you have a positive experience with us. Let us know if there’s anything else we can do to help!
Quick access to paperwork needed
And easily accessible to download
Hello Stacey!
We're happy to hear you had a smooth experience and found everything easily accessible. Thank you for choosing us based on the great reviews, and let us know if you ever need anything!
Overall a good experience, super easy and fast would recommend to a friend.
Hi there Madison!
We're happy to hear you had a great experience and that it was fast and easy for you. Thank you for your recommendation and for trusting us. Let us know if you ever need anything!
It was quick, effective & extremely helpful. I'm thoroughly appreciative for the help & may be back for the 2nd one soon
Hi Caylen!
We're happy to hear the process was quick and helpful for you! Thank you for trusting us, and we’d love to assist you again when you're ready for your second one. Let us know if you ever need anything!
I was worried that I wasn't able to take my pet with me, when I moved. But, Support Pets has made it easy and a very pleasant experience to be apart of. I'm overjoyed that I get to take her with me, not just to my new home but in other places.
Hello Chelsea!
We're so happy to hear that Support Pets made the process easy for you and gave you peace of mind about keeping your pet with you. Your bond is so important, and we’re glad we could help make this transition smoother. Thank you for trusting us, and we’re always here if you need anything!
They are fast to respond and I got arrived quickly in the same day
Hi Jacqueline!
We're happy to hear you received everything quickly and had a smooth experience! Thank you for choosing us. Let us know if you ever need anything!
I love Support Pets everything is user friendly you receive an answer fast and they make sure you have every document you need and offer many other things I didn't even thought of.
Hi there Erma!
We're happy to hear you had such a great experience with us! It's wonderful that your sister introduced you to Support Pets, and we're glad we could provide everything you needed. Thank you for your support, and let us know if you ever need anything!
Great! So easy and the process was simple. Get my documents was fast too!
Hi Courtney!
We're happy to hear the process was easy and fast for you! Thank you for choosing us. Let us know if you ever need anything!
Everything went smooth and perfect and had no issues at all! Definitely very satisfied!
Hello Anthony!
We're happy to hear everything went smoothly for you! Thank you for trusting us and for your kind words. Let us know if you ever need anything!
This process and the time to turn around the letter has been very quick and easy to deal with. Being someone with high anxiety, support pets has done an excellent job to reduce the anxiety and stress while undergoing getting my formal ESA letter.
Hi Cadence!
We're happy to hear that the process was quick and stress-free for you. Your well-being is important, and we're glad we could make things easier. Thank you for trusting us, and we're here if you ever need anything!
This is such a blessing and I feel so good knowing my dog has been approved!
Great service! I would recommend to everyone. Very professional
Hello Raven!
We're happy to hear you had a great experience! Thank you for your recommendation and kind words. Let us know if you ever need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Stephanie!
We're happy to hear the process was quick and easy for you! Thank you for trusting us. Let us know if you ever need anything!