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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

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57,203 reviews

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Macao
1 review
0 helpful votes
Follow Darelle S.
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Best ESA service ever
March 13, 2025

I cannot express how much I love that I was accepted. I love that my dog is now able to be with me everyday/everywhere

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Darelle,
Our pleasure! We’re so happy to know we met your expectations. Thanks for your feedback!

Washington
1 review
0 helpful votes
Follow Shaylee P.
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Quick, informative, detailed check list, quick. Great customer service and excellent response time.

Date of experience: March 3, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Shaylee,
Our pleasure! Your positive words keep us motivated. Thanks for being part of our community!

Texas
1 review
0 helpful votes
Follow Edward Z.
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Very quick to get done thank you for making it so simple my cat and I really appreciate it

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Edward,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your experience!

Florida
1 review
0 helpful votes
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Quick and easy process!
March 13, 2025

Efficient and a great service for those who need it. Resources provided have been great and trustworthy.

Date of experience: March 4, 2025
Louisiana
1 review
0 helpful votes
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Great!
March 13, 2025

Great experience. Quick delivery and easy. I will referring

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Shellsy,
Our pleasure! We appreciate your kind words. Thanks for sharing how we did!

Florida
1 review
0 helpful votes
Follow Danielle G.
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Fast turn around
March 13, 2025

I am so happy to hear that I can have my pet as an ESP. He has made a huge difference in my life and I am glad that there are services that can help me keep him with me at all times for my medical issues.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Danielle,
Our pleasure! It’s so rewarding to hear that we made a difference. Thanks for your support!

Georgia
1 review
0 helpful votes
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Good
March 13, 2025

The documents are helping with getting me housing. It had made traveling easier

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Miracle,
Our pleasure! We’re grateful for your feedback. Thanks for trusting us with your experience!

Missouri
1 review
0 helpful votes
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This was a great experience
March 13, 2025

It was fast not complicated at all. Answered some basic questions about myself.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Melissa,
Our pleasure! Your kind words inspire us every day. Thanks for sharing your experience!

Virginia
1 review
0 helpful votes
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Easy process and great service
March 13, 2025

I have previously had this company before and it's so easy to get my documents and the services are wonderful.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Bryll,
Our pleasure! We love knowing we’ve made a positive impact. Thanks for letting us know!

Michigan
1 review
0 helpful votes
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No regrets here
March 13, 2025

The site was very user friendly. Easy to understand. Prompt communication and checked to be sure I had received all of the paperwork. They even helped me to purchase the bundle package. I highly recommend this company!

Date of experience: March 3, 2025
Alabama
1 review
0 helpful votes
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Perfect
March 12, 2025

Great! I will use this site many more times. No issues at all!

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Carly,
Our pleasure! Your support means everything to us. Thanks for being part of our journey!

Texas
3 reviews
0 helpful votes
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Quick any easy
March 12, 2025

It's was quick and easy answered a few questions and had no issues, user friendly

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hi Jamie,
Our pleasure! We’re so glad to hear we met your needs. Thanks for taking the time to share!

Colorado
1 review
0 helpful votes
Follow Kaylean H.
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Great
March 12, 2025

Super easy and super fast. Cant wait to get my fur baby's vest.Thank you so much.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Kaylean,
Our pleasure! It’s always a joy to hear from satisfied customers. Thanks for your feedback!

California
1 review
0 helpful votes
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Thank You
March 12, 2025

Fast and reliable. Was easy to do and website was user friendly.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Jamaal,
Our pleasure! We truly appreciate your feedback. It helps us grow and improve!

North Carolina
1 review
0 helpful votes
Follow Corinna G.
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Painless and professional
March 12, 2025

It was fairly easy, however, I listed two pets and only show the one, Kami. I guess I have to send an email for the second pet, Tuna? It wasn't as complicated as other sites I visited.

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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You guy have a 💯 with me thank for help me keep my pet with me do to my disability

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Date of experience: March 11, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Donna T,
Our pleasure! We’re grateful for your trust. Thanks for sharing your positive experience with us!

Texas
1 review
0 helpful votes
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ESA review
March 12, 2025

Ok experience ez to follow process. Documents arrived quickly in the mail.

Date of experience: March 16, 2025
Washington
1 review
0 helpful votes
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Simple
March 12, 2025

Help me everything I needed to apply for my ESA. Got all setup in an quick manner.

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Garrett,
Our pleasure! Your words mean a lot to us. Thanks for being a valued customer!

Connecticut
1 review
0 helpful votes
Follow Amanda Z.
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Efficient and Reasonably priced
March 12, 2025

It was quick and easy to do. Got everything in a timely manner. Gives you a lot of options

Date of experience: January 19, 2025
North Carolina
1 review
0 helpful votes
Follow Yocelyne B.
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Easy
March 12, 2025

The process is easy and quick very useful can't wait to see all me and my ESA pet can do

Date of experience: March 2, 2025
Marcelino D. — Support Pets Rep
over a year old

Hello Yocelyne,
Our pleasure! We love hearing that we helped. Thanks for sharing your thoughts with us!