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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I cannot express how much I love that I was accepted. I love that my dog is now able to be with me everyday/everywhere
Quick, informative, detailed check list, quick. Great customer service and excellent response time.
Hello Shaylee,
Our pleasure! Your positive words keep us motivated. Thanks for being part of our community!
Very quick to get done thank you for making it so simple my cat and I really appreciate it
Hello Edward,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your experience!
Efficient and a great service for those who need it. Resources provided have been great and trustworthy.
Great experience. Quick delivery and easy. I will referring
Hello Shellsy,
Our pleasure! We appreciate your kind words. Thanks for sharing how we did!
I am so happy to hear that I can have my pet as an ESP. He has made a huge difference in my life and I am glad that there are services that can help me keep him with me at all times for my medical issues.
Hello Danielle,
Our pleasure! It’s so rewarding to hear that we made a difference. Thanks for your support!
The documents are helping with getting me housing. It had made traveling easier
Hello Miracle,
Our pleasure! We’re grateful for your feedback. Thanks for trusting us with your experience!
It was fast not complicated at all. Answered some basic questions about myself.
Hello Melissa,
Our pleasure! Your kind words inspire us every day. Thanks for sharing your experience!
I have previously had this company before and it's so easy to get my documents and the services are wonderful.
Hello Bryll,
Our pleasure! We love knowing we’ve made a positive impact. Thanks for letting us know!
The site was very user friendly. Easy to understand. Prompt communication and checked to be sure I had received all of the paperwork. They even helped me to purchase the bundle package. I highly recommend this company!
Hello Carly,
Our pleasure! Your support means everything to us. Thanks for being part of our journey!
It's was quick and easy answered a few questions and had no issues, user friendly
Hi Jamie,
Our pleasure! We’re so glad to hear we met your needs. Thanks for taking the time to share!
Super easy and super fast. Cant wait to get my fur baby's vest.Thank you so much.
Hello Kaylean,
Our pleasure! It’s always a joy to hear from satisfied customers. Thanks for your feedback!
Fast and reliable. Was easy to do and website was user friendly.
Hello Jamaal,
Our pleasure! We truly appreciate your feedback. It helps us grow and improve!
It was fairly easy, however, I listed two pets and only show the one, Kami. I guess I have to send an email for the second pet, Tuna? It wasn't as complicated as other sites I visited.
You guy have a 💯 with me thank for help me keep my pet with me do to my disability
Hello Donna T,
Our pleasure! We’re grateful for your trust. Thanks for sharing your positive experience with us!
Help me everything I needed to apply for my ESA. Got all setup in an quick manner.
Hello Garrett,
Our pleasure! Your words mean a lot to us. Thanks for being a valued customer!
It was quick and easy to do. Got everything in a timely manner. Gives you a lot of options
The process is easy and quick very useful can't wait to see all me and my ESA pet can do
Hello Yocelyne,
Our pleasure! We love hearing that we helped. Thanks for sharing your thoughts with us!
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Hello Darelle,
Our pleasure! We’re so happy to know we met your expectations. Thanks for your feedback!