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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy as signing up, filling out the online questionaire needed for review. I had my ESA video explaining everything and documents included. I am very happy with my experience.
Always the best. Super quick. My complex was trying to remove my ESA knowing it's illegal for them to do so. You guys responded quickly in time of need
Theo, thank you for sharing your experience and trusting us when you needed quick support. We're glad we could stand by you during a challenging situation and appreciate your kind words. Ensuring your peace of mind is our top priority.
I applied for my documents and received them within 24 hours. I unexpectedly had my dog dropped off and my building doesn't allow animals. I am now in compliance and will avoid eviction!
Lindsay, I’m so glad we could help you get your documents quickly and ease that sudden stress. It’s wonderful to hear you’re now in compliance and can focus on keeping your dog safe and comfortable. Thank you for sharing your experience!
Muchas gracias, Karla, por compartir tus comentarios. Nos alegra saber que apreciaste la facilidad y conveniencia de recibir todo por correo. Estaremos encantados de seguir brindándote siempre el mejor servicio.
It's an easy process and makes it stress free. I would recommend to anyone and happy that I can get approval and have what I need.
Thanks for your trust and recommendation! It is always a pleasure to assist you, m Meghan
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It was fast simple and easy to get registered. It says up to 48 hrs but I had mine in about 24. Didnt.know it accidently double charged me and they immediately told me and refunded it before I even noticed it happened.
Thank you so much for sharing your experience! We're glad to hear the process was smoother and quicker than expected, and that our team was able to promptly resolve the billing issue.
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The form was very fast to fill out and so was turn around time. I submitted my forms and payment Friday morning, and Saturday evening I had my ESA letter. I would definitely recommend.
Hi Nadia,
Thanks for the kind words. We’re happy the process was fast and that you received your ESA letter quickly.
The process was flawless and straightforward. I felt at ease and comfortable inputing my information and waiting for a response. Support Pets really came through for us! An excellent company and experience! Really made the entire process easy to follow and complete!
Thank you so much for sharing your experience, Thomas! We're delighted to hear the process felt easy and reassuring for you—making things simple and reliable is always our goal. Please know we’re here to support you and your furry family members anytime you need.
The ease with which I can get help is incredible! I really need this support and your assistance is so helpful! Thank you for your help!
Great service, easy to navigate, easy to understand and awesomely explained and broken down step by step to give you the best possible stess free experience. Incredible timing with document delivery as well. Highly recommend
Thank you so much for your feedback, Shannon! We’re happy to hear that our service made your experience smooth and stress-free, and we truly appreciate your recommendation.
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Why do you get the option of selecting 2 dogs but only one is on the paperwork? Sort of deceptive advertising don't you think?
Hi James, thank you for bringing this to our attention. We’re sorry for any confusion caused and are committed to making sure all details are clear and accurate—please reach out to us directly so we can help resolve this for you. Your trust means a lot to us.
Renewing my paperwork was easy and painless. Took less than 24 hours.
Hi Elizabeth, we're glad to hear your paperwork renewal was straightforward and quick! Thank you for sharing your experience—it means a lot that the process was smooth for you. We look forward to assisting you again whenever you need.
Super simple and easy process. Having social anxiety and not having to talk to anyone to get my dog certified was not a problem.
Hi Nancy,
Thanks for sharing. We’re glad the process felt fast and simple for you.
Easy, fast, flexible and with my social anxiety, I didn't have to make a call, or FaceTime, or make any type of interaction with someone.
I was able to get a renewal quickly after forgetting to previously renew to protect my peace and providing that protection for my dogs.
Thank you, CW, for sharing your experience. We're glad we could quickly help protect your peace of mind and keep your dogs safe. We’re always here to support you and your pets whenever you need.
I was disappointed that I didn't receive the documents and a tag physically. Just printing it off on my old printer does not look professional. Not much for $99.00. Will have to see if it's accepted at a hotel next week.
Hi Cheryl, thanks so much for sharing your thoughts. We completely understand wanting physical copies to look just right and will pass this feedback along to see how we can improve. If you have any questions or need extra support before your trip, feel free to reach out—we want everything to go smoothly for you!
It said like 89$. Then I am being told I've been charge 149$? Twice! I'm am in the middle of trying to get moved into a new place and now funds that I didn't have are tied up for 7 to 10 days. I only needed the documents. No idea what is going on?
Hi Lori B.,
Our support team will need to review your account directly since you were charged more than expected and saw duplicate charges. They can look into the billing issue and help resolve the holds you mentioned. Please reach out so they can assist you:
Email: [email protected]
Live chat: www.supportpets.com
I was charged more than I was told can't get hold of anyone I can't get a answer about the money
On email they know nothing
I'm going to call my bank and dispute the charges
Hi Nancy H.,
We want to make sure this gets resolved for you. Since you were charged more than expected and haven’t been able to get clear answers, our support team will need to review your account directly and assist with the billing question.
Please reach out here so they can help you:
Email: [email protected]
Live chat: www.supportpets.com
I've used Support pets for 2 years now and I've never had any issues. Super easy to use and easy to get your documentation. Everything goes off without a hitch!
Thank you so much for your continued trust and the positive feedback, Jordyn. We're delighted to hear your experiences have been smooth and hassle-free, and we'll keep working hard to make sure everything stays easy and efficient for you.
Good! The turn around time was quick! After answering some questions to see if i would be approved, the provider who worked my case provided exactly what i was needing for my residential stay!
Thank you, Nahketah, for sharing your experience. We're glad to hear that the turnaround time and support met your needs. Please feel free to reach out if you need anything else in the future.
I manage large construction projects and move every 2 years or so. My Australian Sheppard is always my companion. With ESA I have been able to stay in hotels and have all deposits for a dog in an apartment waived. As a veteran it's nice to know she can be with me wherever I travel.
Hi Matthew,
We appreciate you sharing that, and we’re glad your companion has been able to stay by your side through all the moves.
The process is very professional. Everything is very well done! Shout out to the everyone making this process very stress free!
Hi Brian! Thank you so much for your wonderful comments. We’re glad the process was stress free and everything met your expectations — Our team will be thrilled to hear your shout out!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Olivia, for sharing your experience and highlighting how seamless the process was for you. We truly appreciate your thoughtful feedback and are glad we could make things easy while supporting your needs. Looking forward to assisting you again whenever you need us!