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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My experience had to be by far the best ever! Everything was quick, simple, and knowledgeable. There was no hassle at all nor were there any "pushy" sellers. The communication was also a 10/10! I am encouraging all of my peers to also enroll— that's how satisfied I am with my overall services received.
First time using it. My mom has it on her cats. She loves it so I wanted to try
Hi there Vicky!
We're so glad you decided to give it a try! It’s great to hear that your mom has had a positive experience, and we hope it brings you the same peace of mind. If you ever have any questions, we’re here to help!
The seamless process was great and gave me peace of mind knowing my dog could be with me now no matter what.
Hello Ryley!
We're so happy to hear that you had a great experience and that your ESA brings you peace of mind. Knowing your dog can be with you is truly invaluable. Thank you for trusting us! If you ever need anything, we’re here to help.
The process was quick and easy. The doctors letter was in my mailbox within 24 hours
Hi Mary!
Thank you for sharing your experience! We're so glad to hear that the process was easy and stress-free for you. It’s wonderful that your daughter had a great experience as well. If you ever need anything in the future, we’re happy to help!
I've had a great experience using Support Pets, it was was very easy and fast!
Hello Taylor!
Thank you for your kind words! We're so glad to hear that you had a smooth and fast experience with Support Pets. If you ever need anything in the future, we’re here to help!
I first had my fur baby (dog) approved as an ESA in 2023. The entire process was quick and efficient. Since then, I have completed the renewal process, and the same holds true. It was the best decision I've made for us!
Hi there Shawneeq!
Thank you for sharing your experience! We're so happy to hear that the process was smooth for you both, from the initial approval to the renewal. It’s wonderful to know this has been such a great decision for you and your fur baby. We truly appreciate your trust and look forward to supporting you in the future!
The overall process was easy to navigate. Will definitely use ESA in the future for Jacks documentation.
Hello Amy!
Thank you for your kind words! We're so glad to hear that the process was smooth for you. We’ll be here whenever you need Jack’s documentation in the future. Let us know if you ever have any questions!
Letter from doctor had several grammatical errors and run on sentences. I felt it could have been written better by someone with a doctorate.
Hi Melissa!
We appreciate your honest feedback and are sorry to hear that your letter didn’t meet your expectations. Our team strives to provide high-quality documentation, and we’d love to make this right for you. Please reach out to our support team so we can review and address any concerns. We truly value your trust and your friend’s referral!
I absolutely adore this I couldn't imagine moving without my babies they mean so much and bring me comfort this gave me that opportunity
Hello Kristan,
Our pleasure! We’re happy to know our service has been beneficial to you, and we look forward to continuing to support you.
They respond very quickly and assist you right away, even over the weekend I got my certification! They provide 24/7 services for almost anything you will need for your ESA!
Hi Jolene,
Our pleasure! Your feedback reassures us that we’re delivering the experience we aim for, and we appreciate your support.
Wonderful options for a thorough report, ease of access to certificates and training tools
Hi Sarah,
Our pleasure! It’s great to hear that our service has met your needs, and we’re always here to assist whenever you need us.
Got my documents quick! I just got them so we will see if they work out
Hello Heather,
Our pleasure! We appreciate the trust you’ve placed in us and are glad to know that our service has been valuable.
I registered online a while ago, got the documents and what I thought was the ESA dog tag. Turns out it was a lost & found tag. So I re-requested and purchased the ESA ID card plus the tag, and haven't gotten those yet.
Easy process and fast results. I can now live with my animal knowing i have documentation
Hello Madison,
Our pleasure! Knowing we’ve made a difference in your experience is rewarding, and we’re committed to maintaining that level of service.
Hello Joseph,
We're very very very very very very very very very very very happy to hear that! 😃🐾💙 Thank you for your support! Let us know if you ever need anything—we’re always here to help!
Highly recommended. Makes life easier. Now my furry buddy can go with me to Court Hearings, Travel and stay at any Resort
Hi there,
Our pleasure! We’re always working to provide the best experience possible, and your comments confirm we’re on the right track.
My fast pass was expired twice and still is. By the time I received notice it was fix it was expired and still is
Hello Deborha,
Please reach out to our customer support team at [email protected] with your full name and order details, and we’ll look into this right away to get it resolved.
Very easy. So easy very quick. So quick. Didnt have to pay my apartments million dollar pet fees or rent.
Hello David,
Our pleasure! Your satisfaction is our priority, and we’re glad to know that our efforts have had a positive impact.
They were quick and understood the assignment that was given to them. Slay.
Hi Victoria,
Our pleasure! Knowing that we’ve been able to assist you effectively motivates us to keep improving every day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley!
Thank you so much for your thoughtful feedback! We're thrilled to hear that your experience was smooth, hassle-free, and exactly what you needed for both you and Bentley. It means the world to us that you’re recommending our service to others. If you ever need anything, we’re always here to help!