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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It's been a pleasure. I am happy to have my pets as emotional support animals.
The experience was smooth so far. The only problem I had was that for add ons I got sent a coupon after I signed up and purchased and I think the coupon should have came before the add on options.
Hi Katherine!
Thank you for your feedback! We're glad to hear the process was smooth for you. We understand how receiving the coupon after your purchase could be frustrating, and we truly appreciate your input. If you have any questions or need assistance, feel free to reach out—we're happy to help!
Hello Faye!
Glad to hear you had a great experience! We appreciate your recommendation and are here if you ever need anything in the future!
It was fast and very easy. I am very happy with what with everything that came with it thank you
All I had to do was answer the questions and fill out pertinent personal information including myself and my dog, pay, and then I was done. I was able to order a few extras as well like a dog tag that will identify my pet as a service dog. This was so easy I wish I had done it sooner. I will be using this for our next move as well.
Great service and it was fast and easy for anyone looking to have their pet registered
Hi Perry!
We're so glad you had a quick and easy experience! Thank you for your kind words. If you ever need anything in the future, we're here to help!
Happy with the paper work but I'm still waiting on the vest and chain and I'd tag
Hi Judy!
Glad to hear you're happy with the paperwork! If you're still waiting on your vest, chain, or ID tag, please reach out to our support team so we can check on your order status. We appreciate your patience and are here to help!
I was helped with everything that I needed through all the stress that I was experiencing. I'm so grateful. Thank you again.
Hi Serena!
Our pleasure! We're so glad we could help during a stressful time. If you ever need anything in the future, we're here for you. Take care!
Super self explanatory all you have to do is give the information and you will get what you need quickly!
Hello Madisson!
We're so glad you found the process easy and efficient! Making things simple and stress-free is our goal. If you ever need anything in the future, we're here to help!
I'm very happy with how easy it was to get my kitty registered.
Hi there Savannah!
We're so happy to hear that the process was easy for you and your kitty! It's great that your friend recommended us, and we truly appreciate your trust. If you ever need anything in the future, we're here to help!
It went well and was an easy process to understand. Hoping it's easy to renew next year
Hi Megan!
Glad to hear everything went smoothly for you! The renewal process is just as easy, and we’ll be here to help when the time comes. Let us know if you ever need anything!
Applied and answered a few questions and was approved, which for someone that deals with a lot of stress, it was very soothing.
Hi Tracey!
We're so glad to hear that the process was smooth and stress-free for you. Making things easy and accessible is our goal, and we’re happy we could provide that peace of mind. If you ever need anything, we’re here to help!
Support pets made the process super easy. I never have to worry any more!
Hello Beverly!
We're so happy to hear that the process was quick and easy for you! Peace of mind is exactly what we aim to provide. Thank you for giving us a try, and if you ever need anything, we’re here to help!
The website is super easy to follow with all of the information you need to get started!
Hi Jessica!
We're so glad to hear that you found the process easy and straightforward! It’s great that your friends recommended us, and we truly appreciate your trust. If you ever need anything, we’re here to help!
Very easy and fast process, would highly recommend to friends in similar positions!
Hi William!
Thank you for your feedback! We're so glad you found the process easy and fast. We truly appreciate your recommendation and are here if you or your friends ever need anything in the future!
Fast service and was able to get my animal to come live with me again
Hi Carrie!
We're so happy to hear that you had a great experience and that your animal is back home with you! That’s exactly why we do what we do. If you ever need anything in the future, we’re here to help!
My experience had to be by far the best ever! Everything was quick, simple, and knowledgeable. There was no hassle at all nor were there any "pushy" sellers. The communication was also a 10/10! I am encouraging all of my peers to also enroll— that's how satisfied I am with my overall services received.
Hello Ashley!
Thank you so much for your thoughtful feedback! We're thrilled to hear that your experience was smooth, hassle-free, and exactly what you needed for both you and Bentley. It means the world to us that you’re recommending our service to others. If you ever need anything, we’re always here to help!
First time using it. My mom has it on her cats. She loves it so I wanted to try
Hi there Vicky!
We're so glad you decided to give it a try! It’s great to hear that your mom has had a positive experience, and we hope it brings you the same peace of mind. If you ever have any questions, we’re here to help!
The seamless process was great and gave me peace of mind knowing my dog could be with me now no matter what.
Hello Ryley!
We're so happy to hear that you had a great experience and that your ESA brings you peace of mind. Knowing your dog can be with you is truly invaluable. Thank you for trusting us! If you ever need anything, we’re here to help.
The process was quick and easy. The doctors letter was in my mailbox within 24 hours
Hi Mary!
Thank you for sharing your experience! We're so glad to hear that the process was easy and stress-free for you. It’s wonderful that your daughter had a great experience as well. If you ever need anything in the future, we’re happy to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Courtney!
We're so happy to hear that you had a great experience and that your pets are providing the support you need! Thank you for your kind words and for choosing us—we truly appreciate it!