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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I am moving and have been thinking about getting him certified but I was intimidated by the process of needing a dr note since I currently do not have a psychiatrist. I was recommended by a friend to use this website and it was easier than I expected! Very thankful to everyone at Support Pets for making this so simple and painless!
Super quick and informative, I now don't have to pay a pet deposit for my apartment which is amazing!
Hi Jasmin,
Our pleasure! We take pride in delivering a seamless experience, and we appreciate your trust in our service.
I cant say i have much experience but i can say it what i asked for. Now thanks to u guus i have the right papers to be able to have my animals everywhere and anywhere with me
Hello Jessenia,
Our pleasure! Your experience is important to us, and we’re glad to have been a part of it.
Very pleased with getting Lucy as an emotional support animal.
Hello Lucy,
Our pleasure! Providing excellent service is our priority, and it’s great to know we’ve met your expectations.
When I joined I was charged 3 times on my charge card. I did not receive a confirmation number at that time. On the online system I did send an email. I would rather have solved it immediately by speaking to customer service. It was very frustrating trying to find a phone number for your company. For better customer support rather than having to wait for a online response, you might want to publish your phone number to establish faster service.
Very quick easy and informative and to get through the website to retrieve information is very well done
Hello Heather,
Our pleasure! Your satisfaction is what drives us to improve, and we’re thankful for the opportunity to assist you.
The process was easy and helpful. I am moving and I was concerned about my cat because they accepted my dog but we have had Maggie almost three years and couldn't part with her. They both help with my PTSD, stress and depression.
Hello Marty,
Our pleasure! Knowing that our efforts have made a difference keeps us motivated to continue providing great service.
Was charged two separate times one for $87 and another for $107.99? Plus vest n tag or leches aren't free. Then have to pay more for other forms? Come on quit sugarcoating in advertising just have prices listed upfront for people to see. Yes it was easy to get but still cost. As for me with my anxiety/ptsd/ depression it was hard to cope with cost in my budget. Not impressed.
It was very easy and quick gaining a ESA with this company. Thank you!
Hello Candace,
Our pleasure! We take pride in offering a smooth and reliable experience, and we’re happy to know it has been helpful to you.
Extremely frustrating since support won't respond to my emails regarding incorrect information on the ESA documents. I have contacted them 3 times and emailed once, yet no action has been taken. It was nice to be able to be verified for an ESA so quickly, but for the amount I paid, I expected the information to be correct the first time like I had put in when completing the order.
An amazing service to ensure I can take care of myself and my family!
Hello Ashley,
Our pleasure! Your positive feedback keeps us focused on delivering quality service, and we’re grateful for your support.
Quick response and turn around time for my letter for my esa pets
Hi Kimberly,
Our pleasure! We value your feedback and are pleased to hear that our service has met your expectations.
I have been with support pets for 2 years and its wonderful. I can take my cats places due to my ptsd and depression
Hi Brenda,
Our pleasure! Knowing that we’ve made things easier for you is always rewarding, and we’re here to help whenever you need.
Very easy and simple straight forward and is going to help out a lot
Hello Jaiden,
Our pleasure! We appreciate your support and will continue working hard to provide an excellent experience.
Bad. They wrote my name as 'Juluana' instead of 'Juliana.' I need this to be corrected, and I would appreciate it if you could send me the updated documents.
Very straight forward and instructive when filling out paperwork, also certification arrived the next day.
Hello Erica,
Our pleasure! Your feedback keeps us inspired to keep improving, and we’re always happy to be of service.
It was great. They were very helpful and it was such a fast experience!
Hi Jordan,
Our pleasure! We’re glad to know our service has been beneficial, and we appreciate the opportunity to assist you.
Great and easy to use! They were fast and sent my documents right away. Highly recommend this company.
They were quick with getting me my documents and providing help
Hello Ashley,
Our pleasure! Your support and feedback help us continue to provide a great experience, and we’re always here when you need us.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samantha,
Our pleasure! Your feedback helps us ensure we’re providing the best experience possible, and we’re glad to have met your needs.