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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Got what we needed without a problem. Luna is vital to my wife and my help issues. She is constant companion and essential to our health problems.
I needed a renewal for my documents but I couldn't change the context of them. I only needed registration for 1 animal, but it made me pay for 2 animals even after I said in the questionnaire that I needed 1 ESA
Hi there Teresa!
We’re sorry for any confusion during the renewal process. Our team is happy to assist with any adjustments to ensure you only pay for what you need. Please reach out to our customer support team, and we’ll work to resolve this for you as quickly as possible. We appreciate your feedback and are here to help!
Very easy and simple to understand. They seem like they care about people with mental disabilities.
Hello Jeanette!
We're so glad you had an excellent experience and found the process easy to understand. Providing support and making sure people get the help they need is our priority. If you ever need anything, we're here to assist you!
En visite aux USA mon chien est dejà un support a ma sante emotive reconnu au Canada j avais besoin d une reconnaissance aux USA Pour mes deplacements merci!
Hi there Lise!
Nous sommes ravis de savoir que vous avez trouvé le processus simple et efficace! Il est important que vous puissiez voyager sereinement avec votre chien aux États-Unis. Merci de votre confiance, et si vous avez besoin d’aide ou d’informations supplémentaires, nous sommes là pour vous aider!
El proceso fue buen sencillo y profundo. Con resultados bien rapidos
Hello Yandrey!
Nos alegra saber que tu experiencia fue rápida y sencilla. Nuestro objetivo es brindar el mejor servicio para que tú y tu mascota puedan estar juntos sin preocupaciones. ¡Gracias por confiar en nosotros! Si necesitas algo más, aquí estamos para ayudarte.
Thank you so much for this program that is so fluent and easy to use.
Hi Keeley!
We're so happy to hear that you found the process smooth and easy! Thank you for trusting us, and we truly appreciate your friend's recommendation. If you ever need anything, we're here to help!
Simple direct process. Hope it all works well. Use soon as we begin to travel
Would be better if you had a portal or website to use and be able to call someone
Hi Melissa!
We appreciate your feedback! While we currently offer support through email and live chat on our website, we’re always looking for ways to improve the experience for our customers. Your input is valuable, and we’ll take it into consideration as we continue to enhance our services. If you need any assistance, we’re happy to help!
So happy I was able to make my Soul Li'on an emotional support member. Now I can relax.
Hi Sunny!
We're so happy to hear that the process was simple and hassle-free for you! Having Soul Li'on as your emotional support companion must bring so much comfort. If you ever need anything, we're here to help!
Hi Shanea!
We're so glad you had an easy and helpful experience! Having your dog with you when you need them is so important, and we're happy we could assist in making that possible. Thank you for trusting us, and if you ever need anything, we're here to help!
This process to help me get my ESA was stress free. It was quick and I didn't have to worry about no having my esa documents for long.
Hi Kaiden!
We're so happy to hear that the process was stress-free and quick for you! Making sure you get your ESA documents without hassle is exactly what we strive for. If you ever need anything, we're here to help!
Very easy and fast process and now my pups is very happy to be able to stay with me and make me happy
Hi Marilyn!
We're so glad to hear that the process was quick and easy for you! Having your pup by your side is so important, and it’s great to know your community recommended us. If you ever need anything, we're here to help!
Epic Element makes my life complete. Thank you for giving me away to have her around most all of the time. We enjoy the animal community. I feel safe.
Hello Sunshine!
We're so happy to hear that Epic Element brings so much joy and security into your life! Having your support animal by your side makes all the difference, and we're glad we could help make that possible. Thank you for trusting us, and if you ever need anything, we're here for you!
Thank you. The animal support pet has help me a lot in life going forward
Hello Treyshaun!
You're very welcome! We're so glad to hear that your support pet has made a positive impact on your life. Wishing you both the best, and if you ever need anything, we're here to help!
Great, fast, stress-free experience best thing i have done.
Hi there Carlos!
We're so glad to hear that you had a fast and stress-free experience! Having your dog by your side when you need him is so important, and we're happy we could help make that possible. If you ever need anything, we're here for you!
So I got Bon bon right after I loss my other dog Molly, support pets was right there for me. They transferred Molly's ESA documents to my new pet Bon bon as it wasn't even a month after I had renewed Molly's certificate, I have had support pets for years and have recommended them to everyone I know with a furry family member.
Hi there Barbara!
We're so sorry for your loss, but we're glad we could be there for you during such a difficult time. Bon Bon is lucky to have you, and we’re honored to have supported you over the years. Your trust and recommendations mean so much to us. If you ever need anything, we’re always here for you!
It was quick and easy to read through everything. Everything was explained in detail and being able to have both my pups as my emotional support has eased a lot of anxiety and stress.
Hi Cait!
We're so glad to hear that the process was clear and easy for you! Having both of your pups as emotional support animals can make such a big difference in reducing stress and anxiety. It’s great that everything worked out smoothly, and we appreciate your friend's recommendation. If you ever need anything, we're always here to help!
I had a great experience using Support Pets to make sure I had the proper documentation for my pup. Was pretty nervous as I knew my pup and I qualified, I just wanted to make sure I was informed and had everything ready for us. 5 Stars fs.
Hello Annelise!
We're so happy to hear that you had a great experience and felt informed throughout the process! Making things simple and seamless is exactly what we aim for. Thank you for trusting us after your research—we truly appreciate it! If you ever need anything, we're here to help!
I had a great experience, came less than 48 hours! I have to have my dog by my side, she helps calm my nerves and now I can have her everywhere with me thanks to supportpets.
Hello Camillia,
Our pleasure! It’s great to hear that our service has been beneficial, and we’ll continue to provide the best experience possible.
So easy to do and reasonable prices. It's a relief to be able to bring my dog with me when traveling without worrying.
Hello Dawn,
Our pleasure! Your trust means a lot to us, and we’re committed to providing the support you need.
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Hello Lanny!
We're so glad you were able to get what you needed without any issues! Luna sounds like an incredible companion, and it's wonderful that she provides such vital support for both of you. If you ever need anything, we're always here to help. Wishing you and Luna all the best!