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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast easy process. Affordable price! Excellent service!
Definitely I will use this service again!
Highly recommended to everyone with pets who need this services!
Well I'm happy for everything u guys do it for me and my dog firu him go be happy too because I can take him with me anywhere 😌
Hello Jose,
Thank you so much for your kind words! 🐾
We’re really glad to hear that both you and Firu are happy — that’s what it’s all about! Knowing he can be there for you wherever you go makes a big difference.
And a big thank you to your friends for the recommendation — we’re proud to be here for you both!
Overall great. Easy to follow process and quick documents.
Hello Johnathan,
Thank you for the great feedback! 🐾
We’re so glad to hear the process was smooth and the documents arrived quickly. Making things simple and reliable is exactly what we aim for. 💙
We appreciate your trust in us!
The process was seamless from start to finish, enabling me to utilize their specialist online from the comfort of my home. This seems to be the future of medical care.
Hi Ryan!
We’re so glad to hear the process was smooth and convenient for you—it means a lot to us. We truly believe in making support accessible and stress-free, especially when it comes to emotional wellness. And how great that your stepsister recommended us! If you ever have questions about referrals or anything else, we're here to help.
Quickly filled out my responses on a Sunday morning and by that night I have my certification! Now my little Layla can get all of the recognition she deserves for carrying all of my emotional baggage.
Hello Annie!
That’s so great to hear—we’re thrilled the process was smooth for you! Layla sounds like a true superstar, and it’s amazing how much our companions can carry for us just by being there. Thanks for sharing your experience!
I received my ESA letter very quickly. It was easy to renew it and now my landlord has the updated letter and it is still as effective. I saved a lot of money thanks to my emotional service animals and this company! Thank you! :)
Hi there Allison!
We’re so happy to hear everything went smoothly with your renewal and that you were able to get your updated letter to your landlord without any issues. Thank you for trusting us to help you and your emotional support animals—we’re always here if you need anything in the future.
This was a quick and convenient way to get my dog ESA certified so he never has to be left alone!
Hello Michele!
We’re so happy to hear it was quick and convenient for you. It’s great knowing your dog can stay by your side where he belongs. Let us know if you ever need anything else.
Super easy and fast! I feel so relieved to have this off of my to do list!
Hi Antonio!
We’re really glad the process was easy and gave you some peace of mind. Thank you for trusting us after seeing the positive feedback. We’re always here if you need anything moving forward.
It was really quick and easy to register my cat as an ESA. It was straight forward and I didn't experience any issues at all.
Hello Sarah!
We’re so happy to hear the process was quick and straightforward for you. Thank you for trusting us after reading the reviews. We’re here if you ever need anything else for you and your cat.
Didn't take long at all easy to fill out pleased how quickly it was
Hi Rosemarie!
We’re really glad to hear the process was quick and easy for you. Thanks for giving us a try after seeing us on TV and Facebook. We’re here if you need anything else moving forward.
On time, fast, reliable. They are very profesional. I was aproved as a ESA and I received all my documents.
Immediately following registering I received feedback. Within 48 hours I had documentation for my furry friend showing he is an ESA. 10/10 would recommend.
Hi Henry!
We’re so happy to hear everything went smoothly and quickly for you. It’s great that your girlfriend referred you to us, and we’re honored to have earned your trust. Thanks for recommending us—we’re here if you ever need anything.
Very quick and easy. Just had to send this ESA document & my pets vaccination records for my apartment, saving $60 a month!
Hello Selena,
That’s amazing to hear! We’re so happy the process was quick and easy for you and your kitties. Saving on those extra fees is such a win! Thank you for trusting us — and a big thanks to your friend for the recommendation too. Let us know if you ever need anything else!
Too many emails and it became confusing. I only wanted to purchase a permit to travel with my companion dog and the dog jacket.
Hello Donna,
Thank you for your feedback — we really appreciate you sharing your experience. We’re sorry for any confusion caused by the emails. Our goal is always to keep the process as simple and clear as possible, and we’ll make sure to keep improving. If you still need any help with your travel needs or the jacket, feel free to reach out to our support team — we’re here to assist you!
Very easy to receive this service - my dog is my security blanket
Hi Maria,
Thank you so much for your kind words! We’re thrilled to hear the process was convenient and smooth for you. If you ever need anything else, we’re always here to help!
It was quick and easy to get it and I appreciate it! Like I said it was great
Hi there Randi!
We’re so glad to hear everything went smoothly for you and that you had a great experience. It’s wonderful that your son recommended us. We’ll be sure to pass along your kind words about the support you received. We're always here if you need anything else.
I was able to order with ease but once I received the documents I could not print them. I had to do a screenshot each page and then individually print them.
Hi Lillian!
Thanks for sharing your experience. We’re glad the ordering process was easy, but we’re sorry you had trouble printing the documents. If you need any help getting clean copies or accessing your files, feel free to reach out to our support team—they’ll be happy to assist you.
Great experience was super fast and easy, loved being able to quickly get the paperwork and approval for my pet
Hello Emily!
We’re so happy to hear you had a great experience and that everything moved quickly for you. Thank you for trusting us to help with your pet’s approval. We’re here if you ever need anything else.
The whole process was easy! The questionnaires were easy to navigate and prompts made the experience go smoothly. I would, and have, recommend this to friends.
Hi there Stephanie!
We’re so glad to hear the process was smooth and easy for you. It means a lot that you would recommend us to your friends. Thank you for trusting us—we’re here if you ever need anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julian,
Thank you so much for the amazing feedback! 🐾
We’re thrilled to hear the process was fast, easy, and affordable for you — and that you had a great experience again!
Your recommendation means a lot to us, and we’re proud to continue supporting you and your pet. 💙
We’re always here when you need us!